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FCR Claimed Company
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more
FCR Company Culture
FCR Culture
This score is derived from employee ratings & reviews3.8/5
FCR's Overall Culture is rated B
Top Rated Culture Dimensions
Manager
BLeadership
BRetention
BTeam
B-Environment
C+FCR CEO
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
Matt Trebb
66 /100
See More
Diversity at FCR
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at FCR
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterFCR eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 45%Bottom 45% of Similar Size Companies on Comparably
Recommend to a Friend?
-17
FCR employees are -17% more likely to recommend FCR as a great place to work
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Working at FCR
Working at FCR is rated average by 13 employees, across various culture dimensions. FCR employees are most satisfied about Manager, Leadership, and Retention categories, putting FCR’s culture in the Top 35% compared to similar sized companies on Comparably and in the Top 5% compared to other companies in Grants Pass, OR. See below in detail how working at FCR was rated by employees.
Overall Company Culture at FCR
B
Overall Company Culture at FCR is rated B
Last updated months ago
Top
35%
FCR ranks in the Top 35% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterFCR Employee Reviews
Out of 15 FCR employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping FCR improve their work culture.
| Positive Reviews | 83% |
|---|---|
| Constructive Feedback | 17% |
Positive Reviews From FCR Employees
- What is the best part about your compensation package?The benefits are great, medical dental and vision
- What are some of the best things about your team?The reps and the product is the only good thing about this place
- What is most positive about the culture and environment at your company?The friendships are the most positive thing leadership makes it hard
Constructive Feedback From FCR Employees
- What does the leadership team need to get better at?Leadership in thisnplace is like a highschool popularity contest. And they bully the ground level reps. You cant talk to HR because they are besties with leadership and all hangout outside of the office. They dont follow any of the security or moral codes they enforce.
- What's going wrong and how can it be improved?Leadership currently in place are wrong, it needs a full overhaul from outside people who dont have the highschool like biasism influencing the job
FCR Company Information
FCR Company Overview
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time.
FCR was founded in 2005 and its current CEO is Matt Trebb. Since its inception 21 years ago, FCR has grown to 3000 employees.
FCR Mission, Vision & Values
FCR Mission Statement
Innovative support for innovative companies!
FCR Values
- Fairness - At FCR, we must create a workplace environment that fosters fairness, respect, and opportunity for personal and professional growth.
- Integrity - From the top of our leadership to the front-line colleague, we will always conduct business with honesty and integrity.
- Respect - Our clients, our colleagues, and our vendors will always be treated with the utmost respect.
- Success - Our colleagues are the key to our success and the foundation of our company.
- Transparency - We believe in being completely open, honest, and fully transparent in all of our actions with our clients, colleagues, and community.
- Collaboration - We are passionate about collaborating with our clients to deliver best-in-class and cutting-edge solutions.
- Accountability - We will communicate in an honest, straightforward manner, and will always be accountable for our actions.
- Leadership - We will strive to be a leader in the outsourcing field.
- Loyalty We will build loyalty across all levels by conducting business in the spirit of partnership.
| Headquarter | 2525 W Harvard Ave Roseburg, OR 97471 United States of America |
|---|---|
| Website | www.gofcr.com |
| Founding Date | 2005 |
| Tel | 541-957-8654 |
| Company Status | Public |
| Stock | TTEC |
| Jobs | www.gofcr.com/careers/ |
| Social Sites |
FCR Competitors
FCR competitors include TaskUs, IntouchCX, SupportNinja, and Working Solutions. FCR ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how FCR compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
FCR Employees
FCR has 3000 employees. 13 employees at FCR have reviewed FCR across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 13 FCR employees give their leadership a grade of B, or Top 30% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at FCR are not very pleased with their total compensation at FCR, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at FCR are generally satisfied with their team. 13 Participants grade the quality of their coworkers a B-. Less than half believe the meetings at FCR are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at FCR believe the environment at FCR is positive. Most Participants believe the pace of work at FCR is extremely fast. About 63% of the employees at FCR work 8 hours or less.
Overall, the employees at FCR are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining FCR - Employee Onboarding
The prevailing opinion from employees about joining FCR is that the company was somewhat prepared on their first day. FCR employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
FCR KPIs and OKRs
At FCR 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of FCR's KPIs and OKRs is essential for its success. Out of 1 FCR employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
FCR CEO & Leadership
FCR CEO - Matt Trebb
66 /100
FCR’s CEO Matt Trebb started in this role in 2020. Matt’s approval rate is lower compared to CEOs at similar sized companies, putting Matt in the Bottom 45% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to CEOs of all other companies in Grants Pass, OR. Matt Trebb’s employees rank FCR in the Top 25% for Manager, in the Top 30% for Leadership, and in the Top 35% for Retention. When compared to FCR’s competitors, Matt Trebb ranks below both Working Solutions CEO Kim Houlne and IntouchCX CEO Mitul Kotecha and Shane Kozlowich.
FCR Leadership
The FCR Executive Team is rated a “C” and led by CEO Matt Trebb, EVP Sales & Marketing Taylor Worth, and VP of Information Technology & Security Jennifer Clark
Matt Trebb CEO / President
Matt joined FCR as Group Vice President in December of 2020 to help inform, lead, and execute strategies to grow FCR’s... read more
Taylor Worth EVP Sales & Marketing
Taylor joined FCR as a Sales Executive in January 2010. He assumed the role of Vice President of Sales in September of... read more
Jennifer Clark VP of Information Technology & Security
Jennifer joined FCR in October of 2016 as the Director of IT and was promoted to Vice President of Technology and... read more
Scott Fessler VP of Operations
Scott joined FCR in 2018 as the Site Director of FCR’s contact center in Grants Pass, Oregon. He was promoted to Senior... read more
Matthew Achak President and Founder
Matthew is a born entrepreneur and has been a part of the outsourcing industry for more than 25 years. Prior to... read more
Matt Trebb Group Vice President
Matt joined FCR as Group Vice President in December of 2020 to help inform, lead, and execute strategies to grow FCR’s... read more
FCR Salaries
How much does FCR pay?
How much do people at FCR get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at FCR is $118,430, or $56 per hour, while the estimated median salary is $119,467, or $57 per hour.
At FCR, the highest paid job is a Director of Sales at $204,090 annually and the lowest is a CS Rep at $47,469 annually. Average FCR salaries by department include: Customer Support at $65,499, Engineering at $134,532, HR at $111,714, and Finance at $84,808. Half of FCR salaries are above $119,467.
8 employees at FCR rank their Compensation in the Bottom 45% of similar sized companies in the US (based on 26 ratings) while 8 employees at FCR rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 9 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $69k | $69k | 1st Percentile |
17th Percentile $91k | $91k | 17th Percentile |
33rd Percentile $119k | $119k | 33rd Percentile |
50th Percentile $166k | $166k | 50th Percentile |
67th Percentile $222k | $222k | 67th Percentile |
83rd Percentile $238k | $238k | 83rd Percentile |
100th Percentile $280k | $280k | 100th Percentile |
$118,430*
Average Compensation
$119,467*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
FCR Salaries by Department
Diversity & Inclusion at FCR
The Diversity score provides insights into how diverse employees feel and rate their work experience at FCR across various culture dimensions.
At FCR, we want to make sure our colleagues are comfortable being their authentic selves and that they have the opportunity to take their careers to the next level – regardless of their race, religion, age, sexual orientation, gender, gender identity, nationality, disability or political views. Our differences as people are what make us stronger and unique as a company. All are welcome through FCR's doors.,,FCR has implemented policies to attract more diverse talent by expanding our recruiting efforts into diverse locations and by expanding our reach into minority and vulnerable communities. We encourage open dialog and provide pathways for employees to express their thoughts honestly to make meaningful change happen within the company and in our communities. FCR celebrates diversity by internally and publicly recognizing holidays and human rights events like Black History Month, Asian Pacific Heritage Month, Native American Heritage Month, Pride Month, Autistic Acceptance/Awareness Day, etc.
Ranked Culture the Highest
Ranked Culture the Lowest
FCR Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
Financial Benefits
- Performance Bonus
Office Perks
- Company Social Outings
- Work From Home Policy
- Unique Office Space
FCR PTO
FCR's PTO and Vacation policy typically gives 20-30 days off a year. FCR's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
FCR Careers
FCR Jobs
No Recent Jobs found for FCR on Comparably
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Overview of Candidates Interested in FCR on Comparably
Candidates By Department
Operations | 50% | |
|---|---|---|
IT | 50% |
Candidates By Location
Battle Ground | 50% | |
|---|---|---|
Wilsonville | 50% |
Frequently Asked Questions regarding FCR
What is FCR address?
FCR location is at 2525 W Harvard Ave
Who is the CEO of FCR?
FCR CEO is Matt Trebb, their score by employees is 66
What is FCR eNPS?
The eNPS for FCR is -17
What is the salary for Jr Product Manager in FCR?
Jr Product Manager average salary in the US is 87k
What are the salaries in the IT in FCR?
The average salaries for IT in FCR is 97k
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