FCR Claimed Company
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more
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FCR Retention Score
FCR Retention Score
FCR is in the Top 35% of similar sized companies in its ability to retain quality employees. 100% of employees would not leave FCR if they were offered a job for more money while 54% are excited to go to work each day. Overall, 100% of FCR's employees feel the company is doing what it should to retain them. Quality employees are difficult to find which makes retaining them all the more important.
Where This Score Ranks FCR's Retention
- TOP35%
In the Top 35% of 2117 Similar Sized Companies on Comparably
- 4th
4th place versus 5 competitors rated on Comparably
82
Jun
77
Oct
78
Nov
80
Dec
74
Jan
B72 / 100
Jan
Not Enough Ratings To Show Who Ranks Retention the Highest
Anonymously rate my experience at FCRNot Enough Ratings To Show Who Ranks Retention the Lowest
Anonymously rate my experience at FCRFCR Retention At a Glance
FCR's Retention score is rated a "B" by 13 employees. The category helps understand FCR's focus and commitment to retaining employees in their organization.
Over the past three months, FCR's Retention score has remained steady at 72/100. FCR ranks in 4th place versus 5 competitors which include TaskUs, IntouchCX, SupportNinja, Working Solutions, and Sykes Enterprises.
FCR's Retention score is in the Top 35% of 2117 similar sized companies (1,001-5,000 Employees) on Comparably.
FCR's Retention Trendline
- FCR73
- Similar Size on Comparably
How FCR's Retention Score is Calculated
Do you believe you're paid fairly?
Do you look forward to interacting with your coworkers?
88
out of 100
How would you rate the quality of your coworkers?
Are you typically excited about going to work each day?
How often do you get valuable feedback on how to improve at work?
Do you approve of the job your executive team is doing at your company?
Do Your Company Leaders Do What They Should to Retain You as an Employee?
How secure do you feel your job is at your company?
Do you have a close friend at work?
Would you leave your current job for a 20% raise at a different company?
How often do you socialize with team members outside of work?
Do you feel burnt out at work?
Are you challenged at work?
Would you turn down a job offer today, for slightly more money?
Are you proud to be a part of your company?
FCR's Retention Rank Against Similar Sized Companies on Comparably
TOP
35%
FCR ranks in the Top 35% of other companies on Comparably with 1,001-5,000 Employees for Retention Score.
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