FCR Work Culture Score | Comparably
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FCR Claimed Company
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more
EMPLOYEE
PARTICIPANTS
13
TOTAL
RATINGS
183
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FCR Work Culture Score

FCR's Work Culture is scored 67/100 placing it 6th among its competitors and in the Bottom 45% among similarly sized companies on Comparably. 54% of FCR employees are excited about going to work each day and 88% look forward to working with coworkers. Learn more about FCR's Work Culture below.

Last updated months ago.

Where This Score Ranks FCR's Work Culture

  • BOTTOM
    45%

    In the Bottom 45% of 2116 Similar Sized Companies on Comparably

  • 6th

    6th place versus 5 competitors rated on Comparably

72
Jun
68
Oct
69
Nov
73
Dec
67
Jan
C67 / 100
Jan
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Who Ranks FCR's Work Culture the Lowest?
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FCR Work Culture At a Glance

Based on 95 ratings, FCR employees rate their Work Culture a "C" or 67/100. This category describes how employees feel about their environment, relationship with leadership and coworkers as well as their productivity in the workplace.A few of the questions that are answered include "How would you rate the quality of your coworkers?" and "How confident are you about the future success of your company?"

54% of FCR employees are excited to go to work.

FCR's Work Culture falls within the Bottom 45% of 2116 companies of similar size with 1,001-5,000 Employees on Comparably.FCR also ranks 6th when being compared to its competitors: TaskUs, IntouchCX, SupportNinja, Working Solutions, and Sykes Enterprises.

FCR's Work Culture Trendline

  • FCR67
  • Similar Size on Comparably

How FCR's Work Culture Score is Calculated

FILTER RATINGS BY

Results from 13 Employees in All Departments, All Genders, All Ethnicities and All Yrs. Experience Experience

66
out of 100
How would you rate your CEO?
59
out of 100
How would you rate your executive team?
68
out of 100
How would you rate your manager?
AnswerPercent
Yes88%
No12%
Do you look forward to interacting with your coworkers?
88
out of 100
How would you rate the quality of your coworkers?
AnswerPercent
Yes37%
No63%
Are your company's meetings effective?
AnswerPercent
Extremely fast50%
Comfortably fast13%
Moderate11%
A bit slow13%
Bureaucratic13%
What's the work pace at your company?
AnswerPercent
7 or less0%
863%
1037%
120%
More than 120%
On average, how many hours do you work a day?
AnswerPercent
Positive63%
Negative37%
Is your work environment positive or negative?
61
out of 100
How confident are you about the future success of your company?
AnswerPercent
Yes54%
No46%
Are you typically excited about going to work each day?

FCR's Work Culture Rank Against Similar Sized Companies on Comparably

BOTTOM
45%

FCR ranks in the Bottom 45% of other companies on Comparably with 1,001-5,000 Employees for Work Culture Score.

  1. Athletico
    67 / 100
  2. Cobham
    67 / 100
  3. Universal McCann
    67 / 100
  4. FCR
    67 / 100
  5. Oracle
    66 / 100
  6. Macy's
    66 / 100
  7. DICK'S Sporting Goods
    66 / 100

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