FCR Claimed Company
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more
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FCR Executive Team
FCR Executive Team
The FCR Executive Team is rated a "C" and led by CEO Matt Trebb. FCR employees rate their Executive Team in the Bottom 45% of similar size companies on Comparably with 1,001-5,000 Employees.
Out of their 5 competitors, TaskUs, IntouchCX, SupportNinja, Working Solutions, and Sykes Enterprises, FCR's score ranks in 5th place.
Where This Score Ranks FCR's Executive Team
- BOTTOM45%
In the Bottom 45% of 2023 Similar Sized Companies on Comparably
- 5th
5th place versus 5 competitors rated on Comparably
70
Oct
76
May
68
Jun
61
Oct
66
Dec
C64 / 100
May
FCR Key Executives
Name & Title
Bio
Matt Trebb
CEO / President
Matt joined FCR as Group Vice President in December of 2020 to help inform, lead, and execute strategies to grow FCR’s...
Taylor Worth
EVP Sales & Marketing
Taylor joined FCR as a Sales Executive in January 2010. He assumed the role of Vice President of Sales in September of...
Jennifer Clark
VP of Information Technology & Security
Jennifer joined FCR in October of 2016 as the Director of IT and was promoted to Vice President of Technology and...
Scott Fessler
VP of Operations
Scott joined FCR in 2018 as the Site Director of FCR’s contact center in Grants Pass, Oregon. He was promoted to Senior...
Matthew Achak
President and Founder
Matthew is a born entrepreneur and has been a part of the outsourcing industry for more than 25 years. Prior to...
Matt Trebb
Group Vice President
Matt joined FCR as Group Vice President in December of 2020 to help inform, lead, and execute strategies to grow FCR’s...
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Anonymously rate my experience at FCRFCR's Executive Team Trendline
- FCR63
- Similar Size on Comparably
FCR Executive Team At a Glance
The Executive Team Score of 64/100 is calculated by combining aggregate responses to the questions of “How would you rate your executive team?” and “Do you approve of the job your executive team is doing at your company?”
100% of employees say “Yes, they approve of the job the executive team is doing at FCR.”
The last rating scoring FCR's executive team was provided months ago and has remained stable at 64 over the last 90 days.
How FCR's Executive Team Score is Calculated
59
out of 100
How would you rate your executive team?
Do you approve of the job your executive team is doing at your company?
FCR's Executive Team Rank Against Similar Sized Companies on Comparably
BOTTOM
45%
FCR ranks in the Bottom 45% of other companies on Comparably with 1,001-5,000 Employees for Executive Team Score.
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