91
out of 100
FCR Claimed Company
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more
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FCR Competitors
FCR competitors include TaskUs, IntouchCX, SupportNinja, Working Solutions and Sykes Enterprises. FCR ranks 1st in Product Quality Score on Comparably vs its competitors. See below how FCR compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
6th
eNPS Rank
6th
Gender Rank
N/A
Diversity Rank
N/A
Product Quality
1st
NPS Rank
1st
Pricing Rank
1st
Customer Service
1st
See FCR Culture vs Competitors:
CEO Ratings Comparison
FCR's CEO Score Ranks 6th
11 Employees at FCR rate Matt Trebb a 66 out of 100, which ranks them 6th below Sykes Enterprises' CEO,Laurent Uberti. Last rating was months ago.
- 1st
Bryce MaddockTaskUs11635 Employees at TaskUs rate Bryce Maddock a 91 out of 100, which ranks them 1st out of FCR's competitors. Last rating was today.
- 2nd
Connor TomkiesSupportNinja88out of 1005 Employees at SupportNinja rate Connor Tomkies a 88 out of 100, which ranks them 2nd out of FCR's competitors. Last rating was months ago.
- 3rd
Mitul Kotecha and Shane KozlowichIntouchCX79out of 100360 Employees at IntouchCX rate Mitul Kotecha and Shane Kozlowich a 79 out of 100, which ranks them 3rd out of FCR's competitors. Last rating was 6 days ago.
- 4th
Kim HoulneWorking Solutions78out of 100106 Employees at Working Solutions rate Kim Houlne a 78 out of 100, which ranks them 4th out of FCR's competitors. Last rating was months ago.
- 5th
Laurent UbertiSykes Enterprises66out of 100356 Employees at Sykes Enterprises rate Laurent Uberti a 66 out of 100, which ranks them 5th out of FCR's competitors. Last rating was months ago.
Product Quality Score Comparison
FCR Ranks 1st in Product Quality Score
2 Customers rate FCR's Product Quality Score a 5/5, which ranks it 1st against its competitors.
NPS Comparison
FCR Ranks 1st in Net Promoter Score
4 Customers rate FCR's Net Promoter Score a 50, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend FCR to a friend?”.
Pricing Score Comparison
FCR Ranks 1st in Pricing Score
2 Customers rate FCR's Pricing Score a 5/5, which ranks it 1st against its competitors.
Customer Service Comparison
FCR Ranks 1st in Customer Service
2 Customers rate FCR's Customer Service a 5/5, which ranks it 1st against its competitors.
Overall Culture Score Comparison
FCR Ranks 5th in Overall Culture Score
13 Employees rate FCR's Overall Culture a 70/100, which ranks it 5th against its competitors, below Working Solutions. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
FCR Ranks 6th in Employee Net Promoter Score
12 Employees rate FCR's Employee Net Promoter Score a -17, which ranks it 6th against its competitors, below Sykes Enterprises. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at FCR to a friend?”.
Gender Score Comparison
Not Enough Ratings To Rank FCR
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