FCR Claimed Company

EMPLOYEE PARTICIPANTS: 13

TOTAL RATINGS: 183

IntouchCX Claimed Company

EMPLOYEE PARTICIPANTS: 460

TOTAL RATINGS: 6568

FCR vs IntouchCX

Compare FCR versus IntouchCX for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 13 employees and customers of FCR and 460 employees and customers of IntouchCX.

FCR

FCR's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of FCR.

IntouchCX

IntouchCX's brand is ranked #728 in the list of Global Top 1000 Brands, as rated by customers of IntouchCX.

5/5

Product Quality

4.3/5

5/5

Pricing

4.1/5

5/5

Customer Service

4.2/5

NPS Score

75%	Promoters
0%	Passive
25%	Detractors

Net Promoter Score
Winner by 11

NPS Score

67%	Promoters
5%	Passive
28%	Detractors

See how FCR compares to its competitors

Working at FCR vs Working at IntouchCX

66 / 100

CEO Rating

Mitul Kotecha and Shane Kozlowich

79 / 100

CEO Rating
Winner by 13%

FCR

FCR doesn't have enough ratings to calculate the Team Culture Ratings.

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IntouchCX

Employees at IntouchCX rate their CEO, Mitul Kotecha and Shane Kozlowich, 79/100. This score is 13% higher than the scores of FCR's CEO, Matt Trebb. Employees in the Business Development and IT departments rate Mitul Kotecha and Shane Kozlowich the highest.

CEO Score 66

CEO Score

CEO Score 79

Overall Culture 70

Overall Culture

Overall Culture 82

-17

eNPS

Gender Score N/A

Gender Score

Gender Score 84

Diversity Score N/A

Diversity Score

Diversity Score 86

Perk And Benefits 69

Perk And Benefits

Perk And Benefits 76

Professional Dev. N/A

Professional Dev.

Professional Dev. 89

Overall Culture at FCR vs IntouchCX

/ 100

FCR

Employees at FCR rate their Overall Culture a 70/100.

/ 100

IntouchCX

Employees at IntouchCX rate their Overall Culture a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Overall Culture
Winner by 12%

FCR
IntouchCX82

Employee Net Promoter Score at FCR vs IntouchCX

-17

eNPS

FCR

4 Promoters 33%

2 Passives 17%

6 Detractors 50%

eNPS

IntouchCX

226 Promoters 60%

53 Passives 14%

97 Detractors 26%

Employee Net Promoter Score
Winner by %

FCR
IntouchCX35

Gender Score at FCR vs IntouchCX

Not enough ratings

FCR

FCR doesn't have enough ratings to calculate Gender Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

IntouchCX

Employees at IntouchCX rate their Gender Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Gender Score
Winner

IntouchCX84

Diversity Score at FCR vs IntouchCX

Not enough ratings

FCR

FCR doesn't have enough ratings to calculate Diversity Score ratings.

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Not enough ratings

IntouchCX

Employees at IntouchCX rate their Diversity Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner

IntouchCX86

Perk and Benefits Score at FCR vs IntouchCX

/ 100

FCR

Employees at FCR rate their Perk and Benefits Score a 69/100.

/ 100

IntouchCX

Employees at IntouchCX rate their Perk and Benefits Score a /100, with Engineering and Business Development as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 7%

FCR
IntouchCX76

Professional Development Score at FCR vs IntouchCX

Not enough ratings

FCR

FCR doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

IntouchCX

Employees at IntouchCX rate their Professional Development Score a /100, with Admin and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner

IntouchCX89

Leadership Culture Ratings vs IntouchCX

FCR rates % lower than IntouchCX on Leadership Culture Ratings vs IntouchCX Ratings based on looking at 1511 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about the leadership team?" and "How often do you get valuable feedback on how to improve at work?".

FCR
IntouchCX85

Compensation Culture Ratings vs IntouchCX

FCR rates % lower than IntouchCX on Compensation Culture Ratings vs IntouchCX Ratings based on looking at 871 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your stock/equity compensation?" and "Are you satisfied with your Benefits?".

FCR
IntouchCX76

Team Culture Ratings vs IntouchCX

FCR rates % lower than IntouchCX on Team Culture Ratings vs IntouchCX Ratings based on looking at 746 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "How would you rate the quality of your coworkers?".

FCR
IntouchCX85

Environment Culture Ratings vs IntouchCX

FCR rates % lower than IntouchCX on Environment Culture Ratings vs IntouchCX Ratings based on looking at 851 ratings from employees of the two companies. Ratings come from the answers to questions like "What % of the time are you bored at work?" and "What's the work pace at your company?".

FCR
IntouchCX79

Sentiment Culture Ratings vs IntouchCX

FCR rates % lower than IntouchCX on Sentiment Culture Ratings vs IntouchCX Ratings based on looking at 892 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about your company?" and "How confident are you about the future success of your company?".

FCR
IntouchCX80