FCR Claimed Company

EMPLOYEE PARTICIPANTS: 13

TOTAL RATINGS: 183

IntouchCX Claimed Company

EMPLOYEE PARTICIPANTS: 454

TOTAL RATINGS: 6527

FCR vs IntouchCX

Compare FCR versus IntouchCX for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 13 employees and customers of FCR and 454 employees and customers of IntouchCX.

FCR

FCR's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of FCR.

IntouchCX

IntouchCX's brand is ranked #728 in the list of Global Top 1000 Brands, as rated by customers of IntouchCX.

5/5

Product Quality

4.3/5

5/5

Pricing

4.1/5

5/5

Customer Service

4.2/5

NPS Score

75%	Promoters
0%	Passive
25%	Detractors

Net Promoter Score
Winner by 9

NPS Score

68%	Promoters
5%	Passive
27%	Detractors

See how FCR compares to its competitors

See how IntouchCX compares to its competitors

Working at FCR vs Working at IntouchCX

66 / 100

CEO Rating

Mitul Kotecha and Shane Kozlowich

79 / 100

CEO Rating
Winner by 13%

FCR

FCR doesn't have enough ratings to calculate the Team Culture Ratings.

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IntouchCX

Employees at IntouchCX rate their CEO, Mitul Kotecha and Shane Kozlowich, 79/100. This score is 13% higher than the scores of FCR's CEO, Matt Trebb. Employees in the Marketing and Business Development departments rate Mitul Kotecha and Shane Kozlowich the highest.

CEO Score 66

CEO Score

CEO Score 79

Overall Culture 70

Overall Culture

Overall Culture 81

-17

eNPS

Gender Score N/A

Gender Score

Gender Score 84

Diversity Score N/A

Diversity Score

Diversity Score 86

Perk And Benefits 69

Perk And Benefits

Perk And Benefits 76

Professional Dev. N/A

Professional Dev.

Professional Dev. 90

Overall Culture at FCR vs IntouchCX

/ 100

FCR

Employees at FCR rate their Overall Culture a 70/100.

/ 100

IntouchCX

Employees at IntouchCX rate their Overall Culture a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Overall Culture
Winner by 11%

FCR
IntouchCX82

Employee Net Promoter Score at FCR vs IntouchCX

-17

eNPS

FCR

4 Promoters 33%

2 Passives 17%

6 Detractors 50%

eNPS

IntouchCX

223 Promoters 60%

53 Passives 14%

96 Detractors 26%

Employee Net Promoter Score
Winner by %

FCR
IntouchCX33

Gender Score at FCR vs IntouchCX

Not enough ratings

FCR

FCR doesn't have enough ratings to calculate Gender Score ratings.

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Not enough ratings

IntouchCX

Employees at IntouchCX rate their Gender Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Gender Score
Winner

IntouchCX84

Diversity Score at FCR vs IntouchCX

Not enough ratings

FCR

FCR doesn't have enough ratings to calculate Diversity Score ratings.

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Not enough ratings

IntouchCX

Employees at IntouchCX rate their Diversity Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner

IntouchCX86

Perk and Benefits Score at FCR vs IntouchCX

/ 100

FCR

Employees at FCR rate their Perk and Benefits Score a 69/100.

/ 100

IntouchCX

Employees at IntouchCX rate their Perk and Benefits Score a /100, with Engineering and Business Development as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 7%

FCR
IntouchCX76

Professional Development Score at FCR vs IntouchCX

Not enough ratings

FCR

FCR doesn't have enough ratings to calculate Professional Development Score ratings.

Know someone that works there? Invite them to rate their experience.

Not enough ratings

IntouchCX

Employees at IntouchCX rate their Professional Development Score a /100, with Admin and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner

IntouchCX90

Leadership Culture Ratings vs IntouchCX

FCR rates % lower than IntouchCX on Leadership Culture Ratings vs IntouchCX Ratings based on looking at 1501 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate your CEO?" and "Does Your Boss Hurt Your Company Culture?".

FCR
IntouchCX85

Compensation Culture Ratings vs IntouchCX

FCR rates % lower than IntouchCX on Compensation Culture Ratings vs IntouchCX Ratings based on looking at 868 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "Why do you feel undervalued and what would make you feel better about your compensation?".

FCR
IntouchCX76

Team Culture Ratings vs IntouchCX

FCR rates % lower than IntouchCX on Team Culture Ratings vs IntouchCX Ratings based on looking at 743 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "Do you look forward to interacting with your coworkers?".

FCR
IntouchCX85

Environment Culture Ratings vs IntouchCX

FCR rates % lower than IntouchCX on Environment Culture Ratings vs IntouchCX Ratings based on looking at 848 ratings from employees of the two companies. Ratings come from the answers to questions like "What is most positive about the culture and environment at your company?" and "What % of the time are you bored at work?".

FCR
IntouchCX79

Sentiment Culture Ratings vs IntouchCX

FCR rates % lower than IntouchCX on Sentiment Culture Ratings vs IntouchCX Ratings based on looking at 884 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about your company?" and "What would you most like to see improved at your company?".

FCR
IntouchCX80