Alorica Claimed Company

EMPLOYEE PARTICIPANTS: 3123

TOTAL RATINGS: 28830

IntouchCX Claimed Company

EMPLOYEE PARTICIPANTS: 466

TOTAL RATINGS: 6604

Alorica vs IntouchCX

Compare Alorica versus IntouchCX for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 3123 employees and customers of Alorica and 466 employees and customers of IntouchCX.

Alorica

Alorica's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Alorica.

IntouchCX

IntouchCX's brand is ranked #728 in the list of Global Top 1000 Brands, as rated by customers of IntouchCX.

4/5

Product Quality

4.3/5

3.9/5

Pricing

4.1/5

4/5

Customer Service

4.2/5

NPS Score

56%	Promoters
15%	Passive
29%	Detractors

NPS Score

67%	Promoters
5%	Passive
28%	Detractors

Net Promoter Score
Winner by 12

See how Alorica compares to its competitors

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See how IntouchCX compares to its competitors

TaskUs

Concentrix

Telus International

Working at Alorica vs Working at IntouchCX

79 / 100

Tied

Mitul Kotecha and Shane Kozlowich

79 / 100

Tied

Alorica

Alorica doesn't have enough ratings to calculate the Team Culture Ratings.

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IntouchCX

Employees at IntouchCX rate their CEO, Mitul Kotecha and Shane Kozlowich, 79/100. This score is 0% lower than the scores of Alorica's CEO, Mike Clifton and Max Schwendner. Employees in the Business Development and IT departments rate Mitul Kotecha and Shane Kozlowich the highest.

CEO Score 79

CEO Score

CEO Score 79

Overall Culture 77

Overall Culture

Overall Culture 81

eNPS

Gender Score 76

Gender Score

Gender Score 84

Diversity Score 78

Diversity Score

Diversity Score 86

Perk And Benefits 68

Perk And Benefits

Perk And Benefits 75

Professional Dev. 63

Professional Dev.

Professional Dev. 88

Overall Culture at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Overall Culture a 77/100, with Marketing and Legal as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Overall Culture a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Overall Culture
Winner by 4%

Alorica77
IntouchCX81

Employee Net Promoter Score at Alorica vs IntouchCX

eNPS

Alorica

1503 Promoters 57%

469 Passives 18%

644 Detractors 25%

eNPS

IntouchCX

227 Promoters 60%

53 Passives 14%

99 Detractors 26%

Employee Net Promoter Score
Winner by %

Alorica32
IntouchCX

Gender Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Gender Score a 76/100, with Admin and Legal as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Gender Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Gender Score
Winner by 8%

Alorica76
IntouchCX

Diversity Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Diversity Score a 78/100, with Marketing and HR as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Diversity Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner by 8%

Alorica78
IntouchCX

Perk and Benefits Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Perk and Benefits Score a 68/100, with Legal and Customer Success as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Perk and Benefits Score a /100, with Engineering and Business Development as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 7%

Alorica68
IntouchCX

Professional Development Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Professional Development Score a 63/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Professional Development Score a /100, with Admin and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner by 25%

Alorica63
IntouchCX

Leadership Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Leadership Culture Ratings vs IntouchCX Ratings based on looking at 7762 ratings from employees of the two companies. Ratings come from the answers to questions like "Do Your Company Leaders Do What They Should to Retain You as an Employee?" and "How often do you get valuable feedback on how to improve at work?".

Alorica79
IntouchCX

Compensation Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Compensation Culture Ratings vs IntouchCX Ratings based on looking at 5297 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Are you satisfied with your stock/equity compensation?".

Alorica66
IntouchCX

Team Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Team Culture Ratings vs IntouchCX Ratings based on looking at 4678 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "What are some of the best things about your team?".

Alorica84
IntouchCX

Environment Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Environment Culture Ratings vs IntouchCX Ratings based on looking at 4620 ratings from employees of the two companies. Ratings come from the answers to questions like "What % of the time are you bored at work?" and "Do you have a close friend at work?".

Alorica75
IntouchCX

Sentiment Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Sentiment Culture Ratings vs IntouchCX Ratings based on looking at 6252 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "What's going wrong and how can it be improved?".

Alorica79
IntouchCX80