Alorica vs IntouchCX | Comparably
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Alorica Claimed Company
EMPLOYEE
PARTICIPANTS
3110
TOTAL
RATINGS
28754
IntouchCX Claimed Company
EMPLOYEE
PARTICIPANTS
462
TOTAL
RATINGS
6574

Alorica vs IntouchCX

Compare Alorica versus IntouchCX for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 3110 employees and customers of Alorica and 462 employees and customers of IntouchCX.

Alorica

Alorica's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Alorica.

IntouchCX

IntouchCX's brand is ranked #728 in the list of Global Top 1000 Brands, as rated by customers of IntouchCX.

4/5
Product Quality
4.3/5
3.9/5
Pricing
4.1/5
4/5
Customer Service
4.2/5
27
NPS Score
56%Promoters
15%Passive
29%Detractors
39
NPS Score
67%Promoters
5%Passive
28%Detractors

Net Promoter Score
Winner by 12

See how Alorica compares to its competitors

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See how IntouchCX compares to its competitors

TaskUs
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Working at Alorica vs Working at IntouchCX

Mike Clifton and Max Schwendner Alorica's CEO
79 / 100

Tied

Mitul Kotecha and Shane Kozlowich IntouchCX's CEO
Mitul Kotecha and Shane Kozlowich
79 / 100

Tied

Alorica

Alorica doesn't have enough ratings to calculate the Team Culture Ratings.

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IntouchCX

Employees at IntouchCX rate their CEO, Mitul Kotecha and Shane Kozlowich, 79/100. This score is 0% lower than the scores of Alorica's CEO, Mike Clifton and Max Schwendner. Employees in the Business Development and IT departments rate Mitul Kotecha and Shane Kozlowich the highest.

CEO Score 79
CEO Score
CEO Score 79
Overall Culture 77
Overall Culture
Overall Culture 82
32
eNPS
34
Gender Score 76
Gender Score
Gender Score 84
Diversity Score 78
Diversity Score
Diversity Score 86
Perk And Benefits 68
Perk And Benefits
Perk And Benefits 76
Professional Dev. 64
Professional Dev.
Professional Dev. 89

Overall Culture at Alorica vs IntouchCX

77
/ 100
Alorica

Employees at Alorica rate their Overall Culture a 77/100, with Marketing and Legal as the two departments that rate their experience the highest.

82
/ 100
IntouchCX

Employees at IntouchCX rate their Overall Culture a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Overall Culture
Winner by 5%

  • Alorica77
  • IntouchCX

Employee Net Promoter Score at Alorica vs IntouchCX

32
eNPS
Alorica
1499 Promoters 57%
468 Passives 18%
642 Detractors 25%
34
eNPS
IntouchCX
227 Promoters 60%
53 Passives 14%
98 Detractors 26%

Employee Net Promoter Score
Winner by %

  • Alorica32
  • IntouchCX

Gender Score at Alorica vs IntouchCX

76
/ 100
Alorica

Employees at Alorica rate their Gender Score a 76/100, with Admin and Legal as the two departments that rate their experience the highest.

84
/ 100
IntouchCX

Employees at IntouchCX rate their Gender Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Gender Score
Winner by 8%

  • Alorica
  • IntouchCX84

Diversity Score at Alorica vs IntouchCX

78
/ 100
Alorica

Employees at Alorica rate their Diversity Score a 78/100, with Marketing and HR as the two departments that rate their experience the highest.

86
/ 100
IntouchCX

Employees at IntouchCX rate their Diversity Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner by 8%

  • Alorica
  • IntouchCX86

Perk and Benefits Score at Alorica vs IntouchCX

68
/ 100
Alorica

Employees at Alorica rate their Perk and Benefits Score a 68/100, with Legal and Customer Success as the two departments that rate their experience the highest.

76
/ 100
IntouchCX

Employees at IntouchCX rate their Perk and Benefits Score a /100, with Engineering and Business Development as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 8%

  • Alorica68
  • IntouchCX

Professional Development Score at Alorica vs IntouchCX

64
/ 100
Alorica

Employees at Alorica rate their Professional Development Score a 64/100, with Sales and Marketing as the two departments that rate their experience the highest.

89
/ 100
IntouchCX

Employees at IntouchCX rate their Professional Development Score a /100, with Admin and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner by 25%

  • Alorica
  • IntouchCX89

Leadership Culture Ratings vs IntouchCX

Alorica
79 / 100
IntouchCX
85 / 100

Alorica rates % lower than IntouchCX on Leadership Culture Ratings vs IntouchCX Ratings based on looking at 7745 ratings from employees of the two companies. Ratings come from the answers to questions like "What does the leadership team need to get better at?" and "Does your manager seem to care about you as a person?".

  • Alorica79
  • IntouchCX

Compensation Culture Ratings vs IntouchCX

Alorica
66 / 100
IntouchCX
76 / 100

Alorica rates % lower than IntouchCX on Compensation Culture Ratings vs IntouchCX Ratings based on looking at 5288 ratings from employees of the two companies. Ratings come from the answers to questions like "What is the best part about your compensation package?" and "Are you satisfied with your stock/equity compensation?".

  • Alorica66
  • IntouchCX

Team Culture Ratings vs IntouchCX

Alorica
84 / 100
IntouchCX
85 / 100

Alorica rates % lower than IntouchCX on Team Culture Ratings vs IntouchCX Ratings based on looking at 4669 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you look forward to interacting with your coworkers?" and "What do your coworkers need to improve and how could you work together better?".

  • Alorica84
  • IntouchCX

Environment Culture Ratings vs IntouchCX

Alorica
75 / 100
IntouchCX
79 / 100

Alorica rates % lower than IntouchCX on Environment Culture Ratings vs IntouchCX Ratings based on looking at 4610 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "What % of the time are you bored at work?".

  • Alorica75
  • IntouchCX

Sentiment Culture Ratings vs IntouchCX

Alorica
79 / 100
IntouchCX
80 / 100

Alorica rates % lower than IntouchCX on Sentiment Culture Ratings vs IntouchCX Ratings based on looking at 6231 ratings from employees of the two companies. Ratings come from the answers to questions like "What makes you most happy at work?" and "How confident are you about the future success of your company?".

  • Alorica79
  • IntouchCX

See how Alorica compares to its competitors

See how IntouchCX compares to its competitors