Alorica Claimed Company

EMPLOYEE PARTICIPANTS: 3106

TOTAL RATINGS: 28733

IntouchCX Claimed Company

EMPLOYEE PARTICIPANTS: 460

TOTAL RATINGS: 6568

Alorica vs IntouchCX

Compare Alorica versus IntouchCX for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 3106 employees and customers of Alorica and 460 employees and customers of IntouchCX.

Alorica

Alorica's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Alorica.

IntouchCX

IntouchCX's brand is ranked #728 in the list of Global Top 1000 Brands, as rated by customers of IntouchCX.

4/5

Product Quality

4.3/5

3.9/5

Pricing

4.1/5

4/5

Customer Service

4.2/5

NPS Score

55%	Promoters
16%	Passive
29%	Detractors

NPS Score

67%	Promoters
5%	Passive
28%	Detractors

Net Promoter Score
Winner by 13

See how Alorica compares to its competitors

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See how IntouchCX compares to its competitors

TaskUs

Concentrix

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Working at Alorica vs Working at IntouchCX

79 / 100

Tied

Mitul Kotecha and Shane Kozlowich

79 / 100

Tied

Alorica

Alorica doesn't have enough ratings to calculate the Team Culture Ratings.

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IntouchCX

Employees at IntouchCX rate their CEO, Mitul Kotecha and Shane Kozlowich, 79/100. This score is 0% lower than the scores of Alorica's CEO, Mike Clifton and Max Schwendner. Employees in the Business Development and IT departments rate Mitul Kotecha and Shane Kozlowich the highest.

CEO Score 79

CEO Score

CEO Score 79

Overall Culture 77

Overall Culture

Overall Culture 82

eNPS

Gender Score 76

Gender Score

Gender Score 84

Diversity Score 78

Diversity Score

Diversity Score 86

Perk And Benefits 68

Perk And Benefits

Perk And Benefits 76

Professional Dev. 64

Professional Dev.

Professional Dev. 89

Overall Culture at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Overall Culture a 77/100, with Marketing and Legal as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Overall Culture a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Overall Culture
Winner by 5%

Alorica77
IntouchCX

Employee Net Promoter Score at Alorica vs IntouchCX

eNPS

Alorica

1496 Promoters 57%

468 Passives 18%

641 Detractors 25%

eNPS

IntouchCX

226 Promoters 60%

53 Passives 14%

97 Detractors 26%

Employee Net Promoter Score
Winner by %

Alorica32
IntouchCX35

Gender Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Gender Score a 76/100, with Admin and Legal as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Gender Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Gender Score
Winner by 8%

Alorica
IntouchCX84

Diversity Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Diversity Score a 78/100, with Marketing and HR as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Diversity Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner by 8%

Alorica
IntouchCX86

Perk and Benefits Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Perk and Benefits Score a 68/100, with Legal and Customer Success as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Perk and Benefits Score a /100, with Engineering and Business Development as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 8%

Alorica
IntouchCX76

Professional Development Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Professional Development Score a 64/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Professional Development Score a /100, with Admin and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner by 25%

Alorica
IntouchCX89

Leadership Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Leadership Culture Ratings vs IntouchCX Ratings based on looking at 7738 ratings from employees of the two companies. Ratings come from the answers to questions like "What does the leadership team need to get better at?" and "How would you rate your executive team?".

Alorica
IntouchCX85

Compensation Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Compensation Culture Ratings vs IntouchCX Ratings based on looking at 5285 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "Are you satisfied with your Benefits?".

Alorica
IntouchCX76

Team Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Team Culture Ratings vs IntouchCX Ratings based on looking at 4666 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "Do you look forward to interacting with your coworkers?".

Alorica
IntouchCX85

Environment Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Environment Culture Ratings vs IntouchCX Ratings based on looking at 4607 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "What's the work pace at your company?".

Alorica
IntouchCX79

Sentiment Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Sentiment Culture Ratings vs IntouchCX Ratings based on looking at 6225 ratings from employees of the two companies. Ratings come from the answers to questions like "How confident are you about the future success of your company?" and "What would you most like to see improved at your company?".

Alorica79
IntouchCX