Alorica Claimed Company

EMPLOYEE PARTICIPANTS: 3115

TOTAL RATINGS: 28789

IntouchCX Claimed Company

EMPLOYEE PARTICIPANTS: 463

TOTAL RATINGS: 6601

Alorica vs IntouchCX

Compare Alorica versus IntouchCX for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 3115 employees and customers of Alorica and 463 employees and customers of IntouchCX.

Alorica

Alorica's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Alorica.

IntouchCX

IntouchCX's brand is ranked #728 in the list of Global Top 1000 Brands, as rated by customers of IntouchCX.

4/5

Product Quality

4.3/5

3.9/5

Pricing

4.1/5

4/5

Customer Service

4.2/5

NPS Score

56%	Promoters
15%	Passive
29%	Detractors

NPS Score

67%	Promoters
5%	Passive
28%	Detractors

Net Promoter Score
Winner by 12

See how Alorica compares to its competitors

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See how IntouchCX compares to its competitors

TaskUs

Concentrix

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Working at Alorica vs Working at IntouchCX

79 / 100

Tied

Mitul Kotecha and Shane Kozlowich

79 / 100

Tied

Alorica

Alorica doesn't have enough ratings to calculate the Team Culture Ratings.

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IntouchCX

Employees at IntouchCX rate their CEO, Mitul Kotecha and Shane Kozlowich, 79/100. This score is 0% lower than the scores of Alorica's CEO, Mike Clifton and Max Schwendner. Employees in the Business Development and IT departments rate Mitul Kotecha and Shane Kozlowich the highest.

CEO Score 79

CEO Score

CEO Score 79

Overall Culture 77

Overall Culture

Overall Culture 81

eNPS

Gender Score 76

Gender Score

Gender Score 84

Diversity Score 78

Diversity Score

Diversity Score 86

Perk And Benefits 68

Perk And Benefits

Perk And Benefits 75

Professional Dev. 63

Professional Dev.

Professional Dev. 88

Overall Culture at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Overall Culture a 77/100, with Marketing and Legal as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Overall Culture a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Overall Culture
Winner by 4%

Alorica
IntouchCX81

Employee Net Promoter Score at Alorica vs IntouchCX

eNPS

Alorica

1501 Promoters 57%

468 Passives 18%

643 Detractors 25%

eNPS

IntouchCX

227 Promoters 60%

53 Passives 14%

99 Detractors 26%

Employee Net Promoter Score
Winner by %

Alorica
IntouchCX32

Gender Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Gender Score a 76/100, with Admin and Legal as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Gender Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Gender Score
Winner by 8%

Alorica
IntouchCX84

Diversity Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Diversity Score a 78/100, with Marketing and HR as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Diversity Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner by 8%

Alorica78
IntouchCX

Perk and Benefits Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Perk and Benefits Score a 68/100, with Legal and Customer Success as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Perk and Benefits Score a /100, with Engineering and Business Development as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 7%

Alorica
IntouchCX76

Professional Development Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Professional Development Score a 63/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Professional Development Score a /100, with Admin and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner by 25%

Alorica
IntouchCX88

Leadership Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Leadership Culture Ratings vs IntouchCX Ratings based on looking at 7755 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your manager seem to care about you as a person?" and "Do Your Company Leaders Do What They Should to Retain You as an Employee?".

Alorica
IntouchCX84

Compensation Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Compensation Culture Ratings vs IntouchCX Ratings based on looking at 5294 ratings from employees of the two companies. Ratings come from the answers to questions like "Are you satisfied with your Benefits?" and "Do you believe you're paid fairly?".

Alorica
IntouchCX76

Team Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Team Culture Ratings vs IntouchCX Ratings based on looking at 4675 ratings from employees of the two companies. Ratings come from the answers to questions like "How would you rate the quality of your coworkers?" and "What are some of the best things about your team?".

Alorica
IntouchCX85

Environment Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Environment Culture Ratings vs IntouchCX Ratings based on looking at 4616 ratings from employees of the two companies. Ratings come from the answers to questions like "What % of the time are you bored at work?" and "What is most positive about the culture and environment at your company?".

Alorica
IntouchCX79

Sentiment Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Sentiment Culture Ratings vs IntouchCX Ratings based on looking at 6240 ratings from employees of the two companies. Ratings come from the answers to questions like "How confident are you about the future success of your company?" and "How do your customers perceive your company?".

Alorica
IntouchCX80