Alorica Claimed Company

EMPLOYEE PARTICIPANTS: 3087

TOTAL RATINGS: 28664

IntouchCX Claimed Company

EMPLOYEE PARTICIPANTS: 454

TOTAL RATINGS: 6527

Alorica vs IntouchCX

Compare Alorica versus IntouchCX for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 3087 employees and customers of Alorica and 454 employees and customers of IntouchCX.

Alorica

Alorica's brand is ranked #- in the list of Global Top 1000 Brands, as rated by customers of Alorica.

IntouchCX

IntouchCX's brand is ranked #728 in the list of Global Top 1000 Brands, as rated by customers of IntouchCX.

4/5

Product Quality

4.3/5

3.9/5

Pricing

4.1/5

4/5

Customer Service

4.2/5

NPS Score

55%	Promoters
15%	Passive
30%	Detractors

NPS Score

68%	Promoters
5%	Passive
27%	Detractors

Net Promoter Score
Winner by 16

See how Alorica compares to its competitors

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See how IntouchCX compares to its competitors

TaskUs

Concentrix

Telus International

Working at Alorica vs Working at IntouchCX

79 / 100

Tied

Mitul Kotecha and Shane Kozlowich

79 / 100

Tied

Alorica

Alorica doesn't have enough ratings to calculate the Team Culture Ratings.

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IntouchCX

Employees at IntouchCX rate their CEO, Mitul Kotecha and Shane Kozlowich, 79/100. This score is 0% lower than the scores of Alorica's CEO, Mike Clifton and Max Schwendner. Employees in the Marketing and Business Development departments rate Mitul Kotecha and Shane Kozlowich the highest.

CEO Score 79

CEO Score

CEO Score 79

Overall Culture 77

Overall Culture

Overall Culture 81

eNPS

Gender Score 76

Gender Score

Gender Score 84

Diversity Score 78

Diversity Score

Diversity Score 86

Perk And Benefits 68

Perk And Benefits

Perk And Benefits 76

Professional Dev. 64

Professional Dev.

Professional Dev. 90

Overall Culture at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Overall Culture a 77/100, with Marketing and Legal as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Overall Culture a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Overall Culture
Winner by 4%

Alorica77
IntouchCX

Employee Net Promoter Score at Alorica vs IntouchCX

eNPS

Alorica

1488 Promoters 57%

467 Passives 18%

637 Detractors 25%

eNPS

IntouchCX

223 Promoters 60%

53 Passives 14%

96 Detractors 26%

Employee Net Promoter Score
Winner by %

Alorica33
IntouchCX

Gender Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Gender Score a 76/100, with Admin and Legal as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Gender Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Gender Score
Winner by 8%

Alorica76
IntouchCX

Diversity Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Diversity Score a 78/100, with Marketing and HR as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Diversity Score a /100, with Business Development and Marketing as the two departments that rate their experience the highest.

Diversity Score
Winner by 8%

Alorica78
IntouchCX

Perk and Benefits Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Perk and Benefits Score a 68/100, with Legal and Customer Success as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Perk and Benefits Score a /100, with Engineering and Business Development as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 8%

Alorica68
IntouchCX76

Professional Development Score at Alorica vs IntouchCX

/ 100

Alorica

Employees at Alorica rate their Professional Development Score a 64/100, with Sales and Marketing as the two departments that rate their experience the highest.

/ 100

IntouchCX

Employees at IntouchCX rate their Professional Development Score a /100, with Admin and Customer Support as the two departments that rate their experience the highest.

Professional Development Score
Winner by 26%

Alorica
IntouchCX90

Leadership Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Leadership Culture Ratings vs IntouchCX Ratings based on looking at 7707 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "Are your company's goals clear, and are you invested in them?".

Alorica79
IntouchCX

Compensation Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Compensation Culture Ratings vs IntouchCX Ratings based on looking at 5273 ratings from employees of the two companies. Ratings come from the answers to questions like "Do you believe you're paid fairly?" and "Are you satisfied with your stock/equity compensation?".

Alorica66
IntouchCX76

Team Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Team Culture Ratings vs IntouchCX Ratings based on looking at 4659 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "Do you look forward to interacting with your coworkers?".

Alorica84
IntouchCX85

Environment Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Environment Culture Ratings vs IntouchCX Ratings based on looking at 4601 ratings from employees of the two companies. Ratings come from the answers to questions like "What's the work pace at your company?" and "Does someone you work with closely, make you want to quit your job?".

Alorica
IntouchCX79

Sentiment Culture Ratings vs IntouchCX

Alorica rates % lower than IntouchCX on Sentiment Culture Ratings vs IntouchCX Ratings based on looking at 6196 ratings from employees of the two companies. Ratings come from the answers to questions like "What would you most like to see improved at your company?" and "What makes you most happy at work?".

Alorica79
IntouchCX