50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
FCR
Marketing or Exec? Claim Your Free Account
About FCR's Brand
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. Among its major competitors, FCR is ranked in 1st place for NPS while IntouchCX is 2nd, and TaskUs is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
FCR Ranking
- #1 / 4 of its competitors
FCR NPS
FCR's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether FCR's customers would recommend using the product based on a scale of -100 to 100.
FCR Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
FCR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Jul 2023 33 | Jul 2023 | 33 |
Jun 2025 50 | Jun 2025 | 50 |
How Other Brands Compare
FCR is ranked first for NPS among its competitors. IntouchCX and TaskUs come in second and third, with Sykes Enterprises coming in at #4.
FCR |  IntouchCX |  TaskUs |  Sykes Enterprises | |
| Global Ranking | #- | #728 | #859 | #- |
| NPS | 50 | 41 | 34 | 9 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $750.00M | $2.15B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FCR NPS vs. Competitors
Compared to its competitors, FCR's NPS is rated right above IntouchCX.
| COMPANY | NPS Score | |
|---|---|---|
| FCR | 50 |
| IntouchCX | 41 |
| TaskUs | 34 |
 | Working Solutions | 34 |
 | SupportNinja | 34 |
| Sykes Enterprises | 9 |
FCR Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of FCR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FCR Customer Loyalty vs. Competitors
Compared to its competitors, FCR's Customer Loyalty score is rated right above SupportNinja.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| FCR | 100% |
| SupportNinja | 100% |
| TaskUs | 85% |
| IntouchCX | 82% |
| Working Solutions | 76% |
| Sykes Enterprises | 67% |
Unlock FCR Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full FCR Customer Loyalty vs. Competitors data and gain insights into your customers today.
FCR Product Quality
5/5
FCR has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock FCR's overall Product Quality score rated by its users and customers.
FCR Product Information
FCR’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.gofcr.com
- Company Size
- 1,001-5,000 Employees
Industry
Business and Consumer Services
FCR Product Quality vs. Competitors
Compared to its competitors, FCR's Product Quality score is rated right above SupportNinja.
| COMPANY | Product Quality Score | |
|---|---|---|
| FCR | 5/5 |
| SupportNinja | 5/5 |
| IntouchCX | 4.3/5 |
| TaskUs | 4.1/5 |
| Working Solutions | 4/5 |
| Sykes Enterprises | 3.2/5 |
Unlock FCR Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full FCR Product Quality vs. Competitors data and gain insights into your customers today.
FCR Pricing
FCR ROI & Value For Money
5/5
FCR has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock FCR's overall ROI score rated by its users and customers.
FCR Pricing vs. Competitors
Compared to its competitors, FCR's ROI score is rated right above SupportNinja.
| COMPANY | Pricing Score | |
|---|---|---|
| FCR | 5/5 |
| SupportNinja | 5/5 |
| TaskUs | 4.2/5 |
| IntouchCX | 4.1/5 |
| Working Solutions | 3.5/5 |
| Sykes Enterprises | 3.4/5 |
Unlock FCR ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full FCR ROI vs. Competitors data and gain insights into your customers today.
FCR Customer Satisfaction (CSAT)
FCR Customer Satisfaction (CSAT) Score
33 / 100
FCR has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FCR Customer Satisfaction vs. Competitors
Compared to its competitors, FCR's Customer Satisfaction score is rated right below Sykes Enterprises.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Working Solutions | 71% |
| IntouchCX | 68% |
| SupportNinja | 67% |
| TaskUs | 61% |
| Sykes Enterprises | 52% |
| FCR | 33% |
Unlock FCR Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full FCR Customer Satisfaction vs. Competitors data and gain insights into your customers today.
FCR Customer Service
5/5
FCR has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock FCR's overall Customer Service score rated by its users and customers.
About FCR's Customer Service
Address
2525 W Harvard Ave, Roseburg, OR 97471
Website
http://www.gofcr.com
Phone Number
541-957-8654
FCR's Social Links
FCR Customer Service vs. Competitors
Compared to its competitors, FCR's Customer Service score is rated right above SupportNinja.
| COMPANY | Customer Service Score | |
|---|---|---|
| FCR | 5/5 |
| SupportNinja | 4.5/5 |
| IntouchCX | 4.2/5 |
| TaskUs | 4/5 |
| Sykes Enterprises | 3.5/5 |
| Working Solutions | 3.1/5 |
Unlock FCR Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full FCR Customer Service vs. Competitors data and gain insights into your customers today.
FCR as an Employer
3.8/5
FCR has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
FCR scored a 50 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of FCR would recommend the brand to a friend. ENPS measures how likely FCR employees would recommend working at FCR to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
