FCR Claimed Company
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more
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FCR CEO & Leadership Team Ratings
Matt Trebb and the FCR leadership team are scored a "B" by 11 employees placing it in the Top 30% of companies sized 1,001-5,000 Employees on Comparably. The Leadership Score of 72/100 is based on 35 ratings; it combines employee feedback on their CEO (66/100), Manager (74/100), and Executive Team (64/100).
Matt Trebb FCR CEO Rating
Bottom 45% Compared to other companies of similar size on ComparablyC
66 / 100
Matt Trebb the CEO of FCR received an average score of 66 from FCR employees.FCR Manager Rating
Top 25% Compared to other companies of similar size on ComparablyB
74 / 100
FCR Executive Team Rating
Bottom 45% Compared to other companies of similar size on ComparablyC
64 / 100
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