FCR Human Resources | Comparably
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FCR Claimed Company
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more
EMPLOYEE
PARTICIPANTS
13
TOTAL
RATINGS
183
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FCR Human Resources

Leading members of FCR's Human Resources Team include Marybeth Spence and Mary Mcleod. FCR's Human Resources Team has a direct impact on the company’s overall culture which is scored a B by employees. Let’s not forget culture starts at the top. Matt Trebb, FCR's CEO, has been rated 66/100 by employees.

FCR Key HR Leaders

Human Resources Director
Marybeth Spence
Human Resources Director
Human Resources Business Partner
Mary Mcleod
Human Resources Business Partner

The Effects of HR on FCR

FCR's human resources department has a direct impact on the work environment. Employees rate their environment a C+ and are happy at FCR. When asked what’s positive about the culture and environment at FCR, one user shared, “The friendships are the most positive thing leadership makes it hard”.

  • Top 35%
    B
    Overall Culture

    FCR is in the Top 35% of Similar Sized companies on Comparably

    • Top 30%
    B
    Leadership

    FCR is in the Top 30% of Similar Sized companies on Comparably

  • Top 50%
    C+
    Environment

    FCR is in the Top 50% of Similar Sized companies on Comparably

  • Bottom 45%
    C
    Happiness

    FCR is in the Bottom 45% of Similar Sized companies on Comparably

HR Leaders at Similar Sized Companies on Comparably

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