FCR Claimed Company

FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more

EMPLOYEE PARTICIPANTS: 13

TOTAL RATINGS: 183

CEO: Matt Trebb

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Marybeth Spence — Human Resources Director at FCR

Marybeth Spence holds the Human Resources Director position on FCR's Human Resources team. As Human Resources Director, Marybeth Spence is an important member of FCR's leadership. Marybeth Spence is entrusted with maintaining the happiness of employees, whether it be through company outings, compensation, or creating a work environment employees look forward to. Employees at FCR rate their leadership a B, ranking them within the Top 5% in Grants Pass, OR.

FCR HR Department Impact

FCR human resources has a direct relationship with cultivating company culture and retention of its employees. FCR's human resources team has earned FCR a B for their retention efforts. 100% of employees approve of the job their HR team is doing.

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Office Culture

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Managers

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Top 35%

Retention

FCR is in the Top 35% of Similar Sized companies on Comparably.

HR Department Responsibilities

FCR's human resources is generally tasked with hiring, managing, and creating the work atmosphere. On average, 67% of employees at FCR look forward to going into work each morning and interacting with their co-workers. The majority of employees at FCR say the work environment created by their HR team is positive; rating it a C+ and ranking them in the Top 50% of similar sized companies on Comparably.