FCR Claimed Company

FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more

EMPLOYEE PARTICIPANTS: 13

TOTAL RATINGS: 183

CEO: Matt Trebb

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FCR's Management Ratings

Based on 11 ratings, FCR employees rate their manager a "B" or 74/100. The Manager score takes into account how employees feel and value their relationship with their manager. The score is comprised from FCR employee feedback to questions like “How often do you get valuable feedback on how to improve at work?” and “Do you feel comfortable giving your boss negative feedback?”

Last updated months ago.

Where This Score Ranks FCR's Manager

TOP
25%
In the Top 25% of 2048 Similar Sized Companies on Comparably
4th
4th place versus 5 competitors rated on Comparably

Oct

May

Jun

Oct

Dec

B74 / 100

Jan

Who Ranks FCR's Manager the Highest?

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Who Ranks FCR's Manager the Lowest?

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FCR Manager At a Glance

FCR's Manager score is in 4th place compared to their competitors which include TaskUs, IntouchCX, Working Solutions, SupportNinja, and Sykes Enterprises. Their competitor, TaskUs, is ranked right above FCR. The company is in the Top 25% of similar sized companies on Comparably.