FCR Claimed Company

FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more

EMPLOYEE PARTICIPANTS: 13

TOTAL RATINGS: 183

CEO: Matt Trebb

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FCR Happiness Score

The employee happiness at FCR is listed in the Bottom 45% of similar size companies on Comparably. Compensation is an important aspect of employee happiness and at FCR, 50% of employees feel they are paid fairly, 62% are satisfied with their benefits, and 50% are satisfied with their stock/equity. 63% of FCR employees feel their work environment is positive meaning FCR is a happy place to work.

Last updated months ago.

Where This Score Ranks FCR's Happiness

BOTTOM
45%
In the Bottom 45% of 2146 Similar Sized Companies on Comparably
4th
4th place versus 5 competitors rated on Comparably

Oct

May

Jun

Oct

Dec

C65 / 100

Jan

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FCR Happiness At a Glance

FCR employees rate their happiness at the workplace a "C" (based on 34 ratings). The Happiness score describes employees well-being based on various topics such as positivity in the workplace, opportunities for professional growth, and satisfaction towards compensation and benefits.

8 FCR employees answered questions like "Are you satisfied with your stock/equity compensation?" and "Do you feel burnt out at work?"

FCR's Happiness score ranks in 4th place when compared to competitors TaskUs, IntouchCX, Working Solutions, SupportNinja, and Sykes Enterprises. FCR ranks in the Bottom 45% of other companies on Comparably.

FCR's Happiness Trendline

FCR65
Similar Size on Comparably

How FCR's Happiness Score is Calculated

Answer	Percent
Yes	0%
No	100%

Do you feel burnt out at work?

Answer	Percent
Yes	100%
No	0%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	50%
No	50%

Do you believe you're paid fairly?

Answer	Percent
Positive	63%
Negative	37%

Is your work environment positive or negative?

Answer	Percent
Yes	62%
No	38%

Are you satisfied with your Benefits?

FCR's Happiness Rank Against Similar Sized Companies on Comparably

BOTTOM

45%

FCR ranks in the Bottom 45% of other companies on Comparably with 1,001-5,000 Employees for Happiness Score.

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