FCR Claimed Company

FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more

EMPLOYEE PARTICIPANTS: 13

TOTAL RATINGS: 183

CEO: Matt Trebb

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Diversity at FCR

The Diversity score provides insights into how diverse employees feel and rate their work experience at FCR across various culture dimensions.

Diversity and Inclusion at FCR

At FCR, we want to make sure our colleagues are comfortable being their authentic selves and that they have the opportunity to take their careers to the next level – regardless of their race, religion, age, sexual orientation, gender, gender identity, nationality, disability or political views. Our differences as people are what make us stronger and unique as a company. All are welcome through FCR's doors.

FCR has implemented policies to attract more diverse talent by expanding our recruiting efforts into diverse locations and by expanding our reach into minority and vulnerable communities. We encourage open dialog and provide pathways for employees to express their thoughts honestly to make meaningful change happen within the company and in our communities. FCR celebrates diversity by internally and publicly recognizing holidays and human rights events like Black History Month, Asian Pacific Heritage Month, Native American Heritage Month, Pride Month, Autistic Acceptance/Awareness Day, etc.

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