FCR Claimed Company

FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more

EMPLOYEE PARTICIPANTS: 13

TOTAL RATINGS: 183

CEO: Matt Trebb

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eNPS at FCR

FCR's Employee Net Promoter Score (eNPS) is -17, as rated by 12 employees. Employee Net Promoter Score tracks FCR employees' answers to this question: On a scale from 0-10, how likely are you to recommend working at FCR to a friend? Today, 33% of FCR employees would encourage their friends to become coworkers, whereas 17% are neutral and 50% would not recommend working at FCR to their friends.

Last updated months ago.

Where This Score Ranks FCR's eNPS

BOTTOM
45%
In the Bottom 45% of 2039 Similar Sized Companies on Comparably
5th
5th place versus 5 competitors rated on Comparably

May

-15

Jun

-33

Oct

-20

Nov

-9

Dec

-17

Jan

Promoters
Passives
Detractors

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Who Ranks FCR's eNPS the Lowest?

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FCR eNPS At a Glance

FCR employees are less likely to recommend FCR as a great place to work. The employee Net Promoter Score is a simple way to measure loyalty and an employee's willingness to recommend working at their company to friends.

The last rating was provided months ago.