FCR Claimed Company
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more
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Scott Fessler — VP of Operations at FCR
Executive Bio
Scott joined FCR in 2018 as the Site Director of FCR’s contact center in Grants Pass, Oregon. He was promoted to Senior Director in October 2018, where he oversaw seven centers within Oregon and Montana and provided strategic insights into FCR’s client partnerships. In 2019, he was promoted to Vice President of Operations. He currently oversees Client Support, Workforce Management, Quality, Training, and New Client Implementations. Before joining FCR, Scott held roles at North American Bancard and First Data. He led large-scale contact center strategies to improve the customer experience in these roles. Scott has over 25 years of experience in the contact center industry, delivering operational excellence in workforce management and CX strategies that improved NPS across the payments industry landscape. While building high-performing teams, Scott’s passion is empowering colleagues at FCR to do what is right and create a memorable experience for every interaction.
Executive Team Culture Ratings from FCR Employees
BOTTOM
45%
FCR's Executive Team scores in the Bottom 45%
of similar sized companies on Comparably
of similar sized companies on Comparably
Not Enough Ratings To Show Who Ranks Executive Team the Highest
Anonymously rate my experience at FCRNot Enough Ratings To Show Who Ranks Executive Team the Lowest
Anonymously rate my experience at FCRFCR's Executive Team at a Glance
Based on 9 ratings, FCR's employees are less satisfied with their Executive Team and give them a “C” or 64/100.
FCR's Executive Team ranks in the Top 5% of other companies in Grants Pass, OR and Bottom 45% of other companies on Comparably that also have 1,001-5,000 Employees.
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