C-
63/100
FCR Claimed Company
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more
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FCR Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
I have a fantastic second home with this company. People are always friendly and you can easily take to higher ups as they treat you like a number but a person. We are all in it to make the company great and will treat you like a equal. There is only one word like to use and it's colleague.
What's going wrong and how can it be improved?
Leadership currently in place are wrong, it needs a full overhaul from outside people who dont have the highschool like biasism influencing the job
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