FCR Employee Reviews | Comparably
FCR Claimed Company
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more
EMPLOYEE
PARTICIPANTS
13
TOTAL
RATINGS
183
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FCR Employee Reviews

Out of 15 FCR employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping FCR improve their work culture.

What does the leadership team need to get better at?

Leadership Reviews

Leadership in thisnplace is like a highschool popularity contest. And they bully the ground level reps. You cant talk to HR because they are besties with leadership and all hangout outside of the office. They dont follow any of the security or moral codes they enforce.

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

There aren't any Compensation reviews of FCR yet.
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What do your coworkers need to improve and how could you work together better?

Team Reviews

There aren't any Team reviews of FCR yet.
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What needs to change to make the company culture better?

Environment Reviews

There aren't any Environment reviews of FCR yet.
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What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of FCR yet.
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What's going wrong and how can it be improved?

Outlook Reviews

Leadership currently in place are wrong, it needs a full overhaul from outside people who dont have the highschool like biasism influencing the job

What would you most like to see improved at your company?

Outlook Reviews

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