FCR Claimed Company
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more
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I stayed there two years the work is easy the c9lleagues are great but the bullying gets to a point, if leadership wants you out they make it clear
What is the best part about your compensation package?
The benefits are great, medical dental and vision
What did you like most about the interview process?
It was easy, fast, efficient
What is most positive about the culture and environment at your company?
The friendships are the most positive thing leadership makes it hard
What are some of the best things about your team?
The reps and the product is the only good thing about this place
What's going wrong and how can it be improved?
Leadership currently in place are wrong, it needs a full overhaul from outside people who dont have the highschool like biasism influencing the job
What does the leadership team need to get better at?
Leadership in thisnplace is like a highschool popularity contest. And they bully the ground level reps. You cant talk to HR because they are besties with leadership and all hangout outside of the office. They dont follow any of the security or moral codes they enforce.
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