FCR Claimed Company
FCR, a TTEC company, is headquartered in Roseburg, Oregon, with domestic customer experience centers across the U.S. and international locations in Mexico, Poland, the Philippines, and India. FCR has built a new class of high-quality customer experience and business process outsourcing solutions for various industries and economic sectors. Founded in 2005, FCR (First Call Resolution, LLC) currently supports more than 80 clients and employs more than 3,000 colleagues across seven customer experience centers in the United States. FCR is changing the face of the CX industry, one call, email, instant message, text, and video conference at a time. read more
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I love coming into work, something I never had the chance to say.
What do you like best about the leadership team?
We have a fantastic leadership team on my program! I don't think I would be so happy to come into work everyday if we didn't have the leadership we have.
What are some of the best things about your team?
I believe I work for the best clients that meet our companies foundation. Not does the client listen but as well takes action to make sure our needs are met.
What did you like most about the interview process?
They were human, no formal seating, just real questions. There is a couple of assments before the interview but even then if you have a great personality they will work with you!
What is the best part about your compensation package?
Even though we are paid by the hour we have great benefits and extra opportunities to invest in the company. They take care of you. It's more than a call center , it's a community!
What is most positive about the culture and environment at your company?
FCR has a great atmosphere and has a open door policy. They are very open to all kinds of life and embraces it. There is no strict dress.code and if you have tattoos, piercings and colored hair you will fit right in!
What makes you most happy at work?
I have a fantastic second home with this company. People are always friendly and you can easily take to higher ups as they treat you like a number but a person. We are all in it to make the company great and will treat you like a equal. There is only one word like to use and it's colleague.
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