It’s overall good. My general manger is usually the person who’s negativity brings down the moral of the staff. He isn’t very knowledgeable, positive or motivating. I don’t understand why he has the job he does
What makes you most happy at work?
When guests are happy & tip appropriately
What did you like most about the interview process?
Showing my skill set for the job
What are some of the best things about your team?
People try to work as hard as possible. Bartenders & servers. The gauchos need work overall. Many do not give the guests the cuts of meat they request. They purposely avoid certain tables.
What does the leadership team need to get better at?
There is a lack of knowledge, ownership, accountability & responsibility. Management as a whole is not great. They do not care about the well-being of the staff & generally cause more issues as oppose to bringing positive moral to the overall work environment.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because we do not get paid appropriately. Tips are split evenly but the work is not divided equivalently. There is favoritism & many do not work hard but receive money for the work they do not do. Management should be under a closer microscope.
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