Fogo de Chao Employee Reviews
Out of 238 Fogo de Chao employee reviews, 52% were positive. The remaining 48% were constructive reviews with the goal of helping Fogo de Chao improve their work culture. The Sales team, with 45% positive reviews, reports the best experience at Fogo de Chao compared to all other departments at the company. The Operations team offered the most constructive feedback, with 83% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Success Dept
What do you like best about the leadership team?
The general manager the rest of the manegment team just kept saying they would do something and then not do it.
I really like wow they keep everything in order
Very Understanding And Has Good Leadership Skills
They promote from within, theres room for growth in the company.
They seem to love the company.
What does the leadership team need to get better at?
Professional, and don't take things personal
To step up is never about competence
The way they speak and handle their employees. They could be better at being supportive.
Review from Customer Success Dept
Having compassion and being hospitable to both guests and coworkers. Speaking with respect and kindness. Smiling. Showing appreciation, and applying a team effort in service. Most importantly, more help and support on the floor during service.
Review from Customer Success Dept
Long Phu is abusive to all staff in front of customers. He bullies staff every shift looking for ways to make their shift harder than it already is. This creates a toxic work environment and in his postion this is completely unaccepltable
What is the best part about your compensation package?
Salary + bonus , flexibility and benefits
Faur base salary was paid
It is nice to get some free food but it tends to be "grab what you can" and closers often don't get to eat.
Why do you feel undervalued and what would make you feel better about your compensation?
Promotions from within and merit increases that at minimum kept up with inflation.
Offer insurance and get paid for at least two holidays u should close for
More support and help on the floor during service. Everyone should be bussing not just the servers. Everyone, everyone should help and support the guest's experience. More support and divided up labor.
Review from Customer Success Dept
Because it is a tip pool everyone gets the same no matter the input, you get promoted to extra roles for the same amount of money
23 dolar because everithing ecpensive
What are some of the best things about your team?
Were able to adapt and communumicate well, and in also able to be friends with some of them
Tone of the best things about my team work is that we always keep eye on each other’s secti
They keep a good vibe in the air.
Dedicated, hard working, passionate, invested
Young and great to get along with
What do your coworkers need to improve and how could you work together better?
They need to actually be teachers and show me or orhers how to run the resteraunt instead of just expcting evreryone to already know everything.
Being kind and compassionate. Teamwork. Work ethic. Genuinely working to provide a wonderful guest experience.
Review from Customer Success Dept
teamwork could improve, managers need to stop scaring the female employees into losing their job for speaking up about harrassment
Coworkers need to improve how they treat other co workers that are not Brazilian. Yes its a Brazilian steakhouse. But they are no different then we are!! We are all there to do a job. So gauchos should not walk around acting like they are in charge or bullying employees. Managers condone bullying
Review from Operations Dept
Thet need to communicate efficently
What is most positive about the culture and environment at your company?
The most positive aspect is that many team members are hardworking and want to do a good job. There is potential for a respectful and supportive culture — but unfortunately, that is not always the reali
I havent had any bad experiences so i cant speack on this. Havent had any good ones either.
The most positive thing about Fogo is that every day I learned something different on the Brazilian culture
When good team there to help out
Ops team is fantastic and dedicated.!
What needs to change to make the company culture better?
New management would fix almost all the problems
Scheduked 6 days a week and schedule and training schedule was always changing and just expected to deal with it. They should be a deadline to post a schedule once pisted no changes allowed hnless someone is filling in for someone knowingly. This does not occur. No communication
Actually have team work instead of fighting
Review from Sales Dept
There is a lot of things that have to improve to the company
Communication skills, being nicer to eachother (manager vs co-workers) & working as a team
What did you like most about the interview process?
It was quick and easy
Well he hiring my right away im happy for that
Brandi was very likable and made the situation less nerve racking
Review from Customer Success Dept
It was straightforward and the management was enthusiastic for how the company was a rapid growing success. Learning about the Brazilian culture, and definitely being able to "learn" the many items and meats/ wines they have to offer. Delicious!
Almost nothing very little information
What would you improve about your company's interview process?
Managers need to take more time in outlining roles and expectations
Review from Operations Dept
Expectations need to be outlined up front
Be true to suppirting empliyees and make connections and run the business appropriately
The interviewer should be confident and not desperate.
Not so much on the process but actually be able to pay more for the positions we are in need so when we look at the applicants we can chose better candidates
Review from Operations Dept
What makes you most happy at work?
What makes me happy is doing my job well and feeling like I’m part of something that matters — when there’s respect. Fogo de Chão was born from a humble farming family with a dream — built on values like respect, unity, an
I felt like what i was doing was fufilling and had meaning
When i get to leave and go home
Workin with costumer and learn more about other cultures
the customers make me the most happy
Review from Operations Dept
What's going wrong and how can it be improved?
Bad service and bad standards of practice. Training is lack luster and doesn’t focus on the right qualificatio
My family and their friends will never support this restaurant for taking my money unfairly and the rude managers. They are very connected and I will be persuing the business oractices of taking workers tips when not appropriate and scheduling practices. Will necer aupposrt a company that steals
Like i said before they sell expired meats and meats from the trash can to the costumers, they over used people and they are threaten people with their shifts
The silver wear is very dirty, when i was a busser i had to get a side of hot water to "clean it more".
auto gratuity on parties of 6 or more, fix the tip pool system- stop it altogether.
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