I'm always on the drive-thru window for the duration of my shift. It's so much pressure to make time regardless of certain circumstances (i.e customer changes their mind, add on to their order, etc). In other words, the standard and expectation is unrealistic and we get bashed by senior management.
What are some of the best things about your team?
Cooperative, honest, communicative and efficient
What's going wrong and how can it be improved?
Drive thru, espeically is focused on getting ppl in and out. It's hard to interact with customers on a personal level.
What do you like best about the leadership team?
They know how to run a shift. It's senior management that don't see that. They don't experience what we go through every shift and they judge us based on the one day they visit.
Why do you feel undervalued and what would make you feel better about your compensation?
My team and I try our best to make drive thru time but our best is considered our worse performance. They do not consider scenarios where customers may change their order or the fact that there are customer who order a lot of items that require more time to make. We only have a linited amount of ppl
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