-49
NPS
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Jet's Pizza
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About Jet's Pizza's Brand
Jet's Pizza is an American pizza restaurant franchise. Among its major competitors, Jet's Pizza is ranked in 4th place for NPS while Domino's Pizza is 1st, and Marco's Pizza is 2nd.
Brand at a Glance
80%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
1.8/5
Customer Service
Jet's Pizza Ranking
- #4 / 4 of its competitors
Jet's Pizza NPS
Jet's Pizza's Net Promoter Score (NPS) is a -49 with 21% Promoters, 9% Passives, and 70% Detractors. Net Promoter Score tracks whether Jet's Pizza's customers would recommend using the product based on a scale of -100 to 100.
Jet's Pizza Overall NPS
| 21% | Promoters |
|---|---|
| 9% | Passives |
| 70% | Detractors |
Jet's Pizza NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -56 | Feb 2023 | -56 |
Mar 2023 -56 | Mar 2023 | -56 |
Apr 2023 -54 | Apr 2023 | -54 |
Jun 2023 -57 | Jun 2023 | -57 |
Aug 2023 -57 | Aug 2023 | -57 |
Jan 2024 -55 | Jan 2024 | -55 |
Feb 2024 -55 | Feb 2024 | -55 |
Mar 2024 -55 | Mar 2024 | -55 |
Apr 2024 -55 | Apr 2024 | -55 |
May 2024 -53 | May 2024 | -53 |
Jun 2024 -50 | Jun 2024 | -50 |
Sep 2024 -49 | Sep 2024 | -49 |
How Other Brands Compare
Jet's Pizza is ranked #4 for NPS among its competitors. Domino's Pizza and Marco's Pizza come in first and second, with Little Caesar's coming in at third.
Jet's Pizza |  Domino's Pizza |  Little Caesar's |  Marco's Pizza | |
| Global Ranking | #- | #115 | #- | #- |
| NPS | -49 | 17 | -28 | -27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $14.27B | $19.89B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jet's Pizza NPS by Gender
Female customers rated Jet's Pizza's NPS 14 points higher than Male customers.
Male
-58
Jet's Pizza's NPS was rated -58 by Male customers on Comparably.
21%
Promoters
0%
Passives
79%
Detractors
Female
-44
Jet's Pizza's NPS was rated -44 by Female customers on Comparably.
25%
Promoters
6%
Passives
69%
Detractors
Jet's Pizza NPS by Ethnicity
Jet's Pizza's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
African American/Black -20 | African American/Black | -20 |
Jet's Pizza NPS by Age
Jet's Pizza's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
Jet's Pizza NPS by Usage
Jet's Pizza's NPS was rated the highest by customers who have used Jet's Pizza's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
2 to 5 Years -39 | 2 to 5 Years | -39 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years -56 | Over 10 Years | -56 |
Jet's Pizza NPS vs. Competitors
Compared to its competitors, Jet's Pizza's NPS is rated right below Little Caesar's.
| COMPANY | NPS Score | |
|---|---|---|
| Domino's Pizza | 17 |
 | large | N/A |
| Marco's Pizza | -27 |
| Little Caesar's | -28 |
| Jet's Pizza | -49 |
Jet's Pizza Customer Reviews
Out of the 4 Jet's Pizza customer reviews 1 was positive and 3 were constructive. Jet's Pizza customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Jet's Pizza Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Jet's Pizza users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jet's Pizza Customer Loyalty Score by Gender
Female customers rated Jet's Pizza's Customer Loyalty score 22% higher than Male customers.
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Male
61%
Yes
Female
83%
Yes
Jet's Pizza Customer Loyalty Score by Ethnicity
Jet's Pizza's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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81
out of 100
Caucasian
82
out of 100
African American/Black
Jet's Pizza Customer Loyalty Score by Age
Jet's Pizza's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
56-60 74% | 56-60 | 74% |
66+ 55% | 66+ | 55% |
Jet's Pizza Customer Loyalty Score by Usage
Jet's Pizza's Customer Loyalty score was rated the highest by customers who have used Jet's Pizza's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jet's Pizza Customer Loyalty Score by Industry
Jet's Pizza's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Jet's Pizza Customer Loyalty vs. Competitors
Compared to its competitors, Jet's Pizza's Customer Loyalty score is rated right above Marco's Pizza.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jet's Pizza | 80% |
| Marco's Pizza | 77% |
| Domino's Pizza | 76% |
| Little Caesar's | 75% |
| large | N/A |
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Jet's Pizza Product Quality
2.1/5
Jet's Pizza has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Jet's Pizza Product Information
Jet's Pizza’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Jet's Pizza's product the highest. Reviewers from the Accounting industry rated Jet's Pizza the lowest at 1.5.
- Website
- www.jetspizza.com
- Company Size
- 201-500 Employees
Industry
Tech
Retail
Quick Insights into Jet's Pizza Product Quality
Jet's Pizza's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers from the Accounting industry.
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Ranked Jet's Pizza Product Quality the Highest
Ranked Jet's Pizza Product Quality the Lowest
Jet's Pizza Product Quality Score by Gender
Male customers rated Jet's Pizza's Product Quality score 0.2 stars higher than Female customers.
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Male
2.5/5
Female
2.3/5
Jet's Pizza Product Quality Score by Ethnicity
Jet's Pizza's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 3.5 | African American/Black | 3.5 |
Jet's Pizza Product Quality Score by Age
Jet's Pizza's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
41-45 2.9 | 41-45 | 2.9 |
56-60 2.2 | 56-60 | 2.2 |
66+ 1.6 | 66+ | 1.6 |
Jet's Pizza Product Quality Score by Usage
Jet's Pizza's Product Quality score was rated the highest by customers who have used Jet's Pizza's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Jet's Pizza Product Quality Score by Industry
Jet's Pizza's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Jet's Pizza Product Quality vs. Competitors
Compared to its competitors, Jet's Pizza's Product Quality score is rated right above large, and is preceded by Little Caesar's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Domino's Pizza | 3.7/5 |
| Marco's Pizza | 2.8/5 |
| Little Caesar's | 2.6/5 |
| Jet's Pizza | 2.1/5 |
| large | N/A |
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Jet's Pizza Pricing
Jet's Pizza ROI & Value For Money
2/5
Jet's Pizza has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Jet's Pizza Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Jet's Pizza.
Quick Insights into Jet's Pizza ROI
Jet's Pizza's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Accounting industry.
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Ranked Jet's Pizza ROI the Highest
Ranked Jet's Pizza ROI the Lowest
Jet's Pizza ROI Score by Gender
Female customers rated Jet's Pizza's ROI score 0.4 stars higher than Male customers.
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Male
2/5
Female
2.4/5
Jet's Pizza ROI Score by Ethnicity
Jet's Pizza's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 2.4 | African American/Black | 2.4 |
Jet's Pizza ROI Score by Age
Jet's Pizza's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
41-45 1.9 | 41-45 | 1.9 |
56-60 1.8 | 56-60 | 1.8 |
66+ 3.2 | 66+ | 3.2 |
Jet's Pizza ROI Score by Usage
Jet's Pizza's ROI score was rated the highest by customers who have used Jet's Pizza's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jet's Pizza ROI Score by Industry
Jet's Pizza's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Jet's Pizza Pricing vs. Competitors
Compared to its competitors, Jet's Pizza's ROI score is rated right above large, and is preceded by Little Caesar's.
| COMPANY | Pricing Score | |
|---|---|---|
| Domino's Pizza | 3.6/5 |
| Marco's Pizza | 2.7/5 |
| Little Caesar's | 2.7/5 |
| Jet's Pizza | 2/5 |
| large | N/A |
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Jet's Pizza Customer Satisfaction (CSAT)
Jet's Pizza Customer Satisfaction (CSAT) Score
45 / 100
Jet's Pizza has an overall Customer Satisfaction score of 45 rated by its users and customers.
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Very Satisfied
29%
Satisfied
16%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
3%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jet's Pizza Customer Satisfaction
Jet's Pizza's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers who have used Jet's Pizza's products/services for Over 10 Years.
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Ranked Jet's Pizza Customer Satisfaction the Highest
Ranked Jet's Pizza Customer Satisfaction the Lowest
Jet's Pizza Customer Satisfaction Score by Gender
Male customers rated Jet's Pizza's Customer Satisfaction score 6 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
44 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 34% |
Jet's Pizza Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jet's Pizza's Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.
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41 / 100
Very Satisfied
33%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
51%
CSAT according to African American/Black
Jet's Pizza's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Jet's Pizza Customer Satisfaction Score by Age
Jet's Pizza's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% | |||||||||||||||
| 41-45 | 57% |
Jet's Pizza Customer Satisfaction Score by Usage
Jet's Pizza's Customer Satisfaction score was rated the highest by customers who have used Jet's Pizza's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Jet's Pizza Customer Satisfaction Score by Industry
Jet's Pizza's Customer Satisfaction score was rated 66 points by Tech industry customers.
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"label": "Tech",
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"csatScore": 66,
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"scoreClassName": "max",
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}Jet's Pizza Customer Satisfaction vs. Competitors
Compared to its competitors, Jet's Pizza's Customer Satisfaction score is rated right above Little Caesar's, and is preceded by Marco's Pizza.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Domino's Pizza | 75% |
| Marco's Pizza | 47% |
| Jet's Pizza | 45% |
| Little Caesar's | 41% |
| large | 0% |
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Jet's Pizza Customer Service
1.8/5
Jet's Pizza has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Jet's Pizza's Customer Service
Address
Sterling Heights, MI
Website
www.jetspizza.com
Quick Insights into Jet's Pizza Customer Service
Jet's Pizza's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers from the Accounting industry.
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Ranked Jet's Pizza Customer Service the Highest
Ranked Jet's Pizza Customer Service the Lowest
Jet's Pizza Customer Service Score by Gender
Female customers rated Jet's Pizza's Customer Service score 0.5 stars higher than Male customers.
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Male
1.8/5
Female
2.3/5
Jet's Pizza Customer Service Score by Ethnicity
Jet's Pizza's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 2.8 | African American/Black | 2.8 |
Jet's Pizza Customer Service Score by Age
Jet's Pizza's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
41-45 1.8 | 41-45 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
66+ 3.9 | 66+ | 3.9 |
Jet's Pizza Customer Service Score by Usage
Jet's Pizza's Customer Service score was rated the highest by customers who have used Jet's Pizza's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Jet's Pizza Customer Service Score by Industry
Jet's Pizza's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Jet's Pizza Customer Service vs. Competitors
Compared to its competitors, Jet's Pizza's Customer Service score is rated right above large, and is preceded by Little Caesar's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Domino's Pizza | 3.7/5 |
| Marco's Pizza | 2.5/5 |
| Little Caesar's | 2.4/5 |
| Jet's Pizza | 1.8/5 |
| large | N/A |
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Jet's Pizza as an Employer
Consumer vs. Employees
Jet's Pizza scored a -49 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of Jet's Pizza would recommend the brand to a friend. ENPS measures how likely Jet's Pizza employees would recommend working at Jet's Pizza to a friend.
Net Promoter Score
-49
NPS Score
| 21% | Promoters |
|---|---|
| 9% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 13% | Promoters |
|---|---|
| 10% | Passive |
| 77% | Detractors |
