-42
NPS
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UAW
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About UAW's Brand
Among its major competitors, UAW is ranked in 4th place for NPS while AFL-CIO is 1st, and General Motors is 2nd.
Brand at a Glance
58%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
UAW Ranking
- #4 / 4 of its competitors
UAW NPS
UAW's Net Promoter Score (NPS) is a -42 with 22% Promoters, 14% Passives, and 64% Detractors. Net Promoter Score tracks whether UAW's customers would recommend using the product based on a scale of -100 to 100.
UAW Overall NPS
| 22% | Promoters |
|---|---|
| 14% | Passives |
| 64% | Detractors |
UAW NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 -20 | Jun 2023 | -20 |
Aug 2023 -17 | Aug 2023 | -17 |
Sep 2023 -49 | Sep 2023 | -49 |
Oct 2023 -47 | Oct 2023 | -47 |
Dec 2023 -47 | Dec 2023 | -47 |
Jan 2024 -46 | Jan 2024 | -46 |
Mar 2024 -44 | Mar 2024 | -44 |
Jun 2024 -46 | Jun 2024 | -46 |
Aug 2024 -47 | Aug 2024 | -47 |
Mar 2025 -45 | Mar 2025 | -45 |
Dec 2025 -43 | Dec 2025 | -43 |
How Other Brands Compare
UAW is ranked #4 for NPS among its competitors. AFL-CIO and General Motors come in first and second, with Johnson Controls coming in at third.
UAW |  General Motors |  Johnson Controls |  AFL-CIO | |
| Global Ranking | #- | #140 | #- | #- |
| NPS | -42 | 13 | -17 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $89.77B | $43.10B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UAW NPS by Gender
Female customers rated UAW's NPS 13 points higher than Male customers.
Male
-80
UAW's NPS was rated -80 by Male customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Female
-67
UAW's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
UAW NPS by Ethnicity
UAW's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
African American/Black -50 | African American/Black | -50 |
Asian or Pacific Islander -67 | Asian or Pacific Islander | -67 |
Other -100 | Other | -100 |
UAW NPS by Age
UAW's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
UAW NPS by Usage
UAW's NPS was rated the highest by customers who have used UAW's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Over 10 Years -81 | Over 10 Years | -81 |
UAW NPS vs. Competitors
Compared to its competitors, UAW's NPS is rated right below Johnson Controls.
| COMPANY | NPS Score | |
|---|---|---|
| AFL-CIO | 100 |
| General Motors | 13 |
 | Teamsters | N/A |
| Johnson Controls | -17 |
| UAW | -42 |
UAW Customer Reviews
Out of the 9 UAW customer reviews 1 was positive and 8 were constructive. UAW customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
UAW Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of UAW users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UAW Customer Loyalty Score by Gender
Female customers rated UAW's Customer Loyalty score 13% higher than Male customers.
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Male
42%
Yes
Female
55%
Yes
UAW Customer Loyalty Score by Ethnicity
UAW's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of UAW.
50
out of 100
Caucasian
33
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
40
out of 100
Other
UAW Customer Loyalty Score by Age
UAW's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 33% | 36-40 | 33% |
41-45 64% | 41-45 | 64% |
61-65 78% | 61-65 | 78% |
66+ 28% | 66+ | 28% |
UAW Customer Loyalty Score by Usage
UAW's Customer Loyalty score was rated the highest by customers who have used UAW's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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UAW Customer Loyalty Score by Industry
UAW's Customer Loyalty score was rated 40% by both Aerospace and Aviation and Manufacturing and Machinery industry customers.
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UAW Customer Loyalty vs. Competitors
Compared to its competitors, UAW's Customer Loyalty score is rated right above Teamsters, and is preceded by Johnson Controls.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AFL-CIO | 100% |
| General Motors | 77% |
| Johnson Controls | 71% |
| UAW | 58% |
| Teamsters | N/A |
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UAW Product Quality
2.3/5
UAW has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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UAW Product Information
UAW’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated UAW's product the highest. Reviewers from the Manufacturing and Machinery industry rated UAW the lowest at 2.
- Website
- http://uaworks.in
- Company Size
- 501-1,000 Employees
Quick Insights into UAW Product Quality
UAW's Product Quality score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked UAW Product Quality the Highest
Ranked UAW Product Quality the Lowest
UAW Product Quality Score by Gender
Female customers rated UAW's Product Quality score 0.7 stars higher than Male customers.
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Male
1.7/5
Female
2.4/5
UAW Product Quality Score by Ethnicity
UAW's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 1.9 | African American/Black | 1.9 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Other 1.5 | Other | 1.5 |
UAW Product Quality Score by Age
UAW's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
61-65 3.5 | 61-65 | 3.5 |
66+ 2.2 | 66+ | 2.2 |
UAW Product Quality Score by Usage
UAW's Product Quality score was rated the highest by customers who have used UAW's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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UAW Product Quality Score by Industry
UAW's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Manufacturing and Machinery industry customers.
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UAW Product Quality vs. Competitors
Compared to its competitors, UAW's Product Quality score is rated right above Teamsters, and is preceded by Johnson Controls.
| COMPANY | Product Quality Score | |
|---|---|---|
| AFL-CIO | 5/5 |
| General Motors | 3.6/5 |
| Johnson Controls | 3.1/5 |
| UAW | 2.3/5 |
| Teamsters | N/A |
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UAW Pricing
UAW ROI & Value For Money
2.3/5
UAW has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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UAW Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into UAW ROI
UAW's ROI score was rated highest by customers ages 61-65, and rated lowest by customers who have used UAW's products/services for Over 10 Years.
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Ranked UAW ROI the Highest
Ranked UAW ROI the Lowest
UAW ROI Score by Gender
Female customers rated UAW's ROI score 0.2 stars higher than Male customers.
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Male
1.5/5
Female
1.7/5
UAW ROI Score by Ethnicity
UAW's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
UAW ROI Score by Age
UAW's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
61-65 3.1 | 61-65 | 3.1 |
66+ 2.1 | 66+ | 2.1 |
UAW ROI Score by Usage
UAW's ROI score was rated the highest by customers who have used UAW's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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UAW ROI Score by Industry
UAW's ROI score was rated 1.5 stars by both Aerospace and Aviation and Manufacturing and Machinery industry customers.
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UAW Pricing vs. Competitors
Compared to its competitors, UAW's ROI score is rated right above Teamsters, and is preceded by Johnson Controls.
| COMPANY | Pricing Score | |
|---|---|---|
| AFL-CIO | 5/5 |
| General Motors | 3.4/5 |
| Johnson Controls | 3/5 |
| UAW | 2.3/5 |
| Teamsters | N/A |
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UAW Customer Satisfaction (CSAT)
UAW Customer Satisfaction (CSAT) Score
33 / 100
UAW has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
7%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UAW Customer Satisfaction
UAW's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked UAW Customer Satisfaction the Highest
Ranked UAW Customer Satisfaction the Lowest
UAW Customer Satisfaction Score by Gender
Female customers rated UAW's Customer Satisfaction score 18 points higher than Male customers.
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15 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 10% | |
Very Dissatisfied | 55% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
UAW Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
UAW's Customer Satisfaction (CSAT) score was rated 22% according to Caucasian users and customers.
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22 / 100
Very Satisfied
11%
Satisfied
11%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
45%
CSAT according to African American/Black
UAW's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
UAW's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
UAW's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
67%
UAW Customer Satisfaction Score by Age
UAW's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 20% | |||||||||||||||
| 61-65 | 75% | |||||||||||||||
| 66+ | 20% |
UAW Customer Satisfaction Score by Usage
UAW's Customer Satisfaction score was rated the highest by customers who have used UAW's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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UAW Customer Satisfaction Score by Industry
UAW's Customer Satisfaction score was rated 0 points by both Aerospace and Aviation and Manufacturing and Machinery industry customers.
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}UAW Customer Satisfaction vs. Competitors
Compared to its competitors, UAW's Customer Satisfaction score is rated right above Teamsters, and is preceded by Johnson Controls.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AFL-CIO | 100% |
| General Motors | 66% |
| Johnson Controls | 52% |
| UAW | 34% |
| Teamsters | 0% |
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UAW Customer Service
2.2/5
UAW has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About UAW's Customer Service
Website
http://uaworks.in
Quick Insights into UAW Customer Service
UAW's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers who have used UAW's products/services for Over 10 Years.
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Ranked UAW Customer Service the Highest
Ranked UAW Customer Service the Lowest
UAW Customer Service Score by Gender
Female customers rated UAW's Customer Service score 0.5 stars higher than Male customers.
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Male
1.5/5
Female
2/5
UAW Customer Service Score by Ethnicity
UAW's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
UAW Customer Service Score by Age
UAW's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
61-65 3.1 | 61-65 | 3.1 |
66+ 2.4 | 66+ | 2.4 |
UAW Customer Service Score by Usage
UAW's Customer Service score was rated the highest by customers who have used UAW's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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UAW Customer Service Score by Industry
UAW's Customer Service score was rated 1.5 stars by both Aerospace and Aviation and Manufacturing and Machinery industry customers.
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UAW Customer Service vs. Competitors
Compared to its competitors, UAW's Customer Service score is rated right above Teamsters, and is preceded by Johnson Controls.
| COMPANY | Customer Service Score | |
|---|---|---|
| AFL-CIO | 5/5 |
| General Motors | 3.4/5 |
| Johnson Controls | 3/5 |
| UAW | 2.2/5 |
| Teamsters | N/A |
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UAW as an Employer
Consumer vs. Employees
UAW scored a -42 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of UAW would recommend the brand to a friend. ENPS measures how likely UAW employees would recommend working at UAW to a friend.
Net Promoter Score
-42
NPS Score
| 22% | Promoters |
|---|---|
| 14% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 38% | Promoters |
|---|---|
| 7% | Passive |
| 55% | Detractors |
