45
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Moo
Marketing or Exec? Claim Your Free Account
About Moo's Brand
"Moo allows users to create and customize business cards, stationary, and other photos via the web." Among its major competitors, Moo is ranked in 2nd place for NPS while Onprintshop is 1st, and Vista is 3rd.
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Moo Ranking
- #2 / 4 of its competitors
Moo NPS
Moo's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Moo's customers would recommend using the product based on a scale of -100 to 100.
Moo Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Moo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2022 33 | May 2022 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 20 | Nov 2022 | 20 |
Sep 2023 33 | Sep 2023 | 33 |
Dec 2023 29 | Dec 2023 | 29 |
Oct 2024 37 | Oct 2024 | 37 |
Nov 2024 44 | Nov 2024 | 44 |
How Other Brands Compare
Moo is ranked second for NPS among its competitors. Onprintshop and Vista come in first and third, with Spreadshirt coming in at #4.
Moo |  Vista |  Onprintshop |  Spreadshirt | |
| Global Ranking | #- | #460 | #- | #- |
| NPS | 45 | -14 | 49 | -20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $2.69B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moo NPS by Gender
Moo's NPS was rated 67 by Male customers on Comparably.
Male
67
Moo's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Moo's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Moo NPS vs. Competitors
Compared to its competitors, Moo's NPS is rated right above Famo.us, and is preceded by Onprintshop.
| COMPANY | NPS Score | |
|---|---|---|
| Onprintshop | 49 |
| Moo | 45 |
 | Famo.us | N/A |
| Vista | -14 |
| Spreadshirt | -20 |
Moo Customer Reviews
Out of the 2 Moo customer reviews 2 were positive and 0 were constructive. Moo customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Moo Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Moo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Moo Customer Loyalty Score by Gender
Moo's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Moo.
Male
100%
Yes
Female
N/A
Yes
Moo Customer Loyalty vs. Competitors
Compared to its competitors, Moo's Customer Loyalty score is rated right above Spreadshirt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Moo | 87% |
| Spreadshirt | 83% |
| Vista | 82% |
| Onprintshop | N/A |
| Famo.us | N/A |
Unlock Moo Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Moo Customer Loyalty vs. Competitors data and gain insights into your customers today.
Moo Product Quality
4.1/5
Moo has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Moo's overall Product Quality score rated by its users and customers.
Moo Product Information
Moo’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.moo.com
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Ecommerce and Marketplaces
Quick Insights into Moo Product Quality
Moo's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Moo's Product Quality.
Ranked Moo Product Quality the Highest
Moo Product Quality Score by Gender
Moo's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Moo.
Male
4.3/5
Female
N/A
Moo Product Quality vs. Competitors
Compared to its competitors, Moo's Product Quality score is rated right above Onprintshop.
| COMPANY | Product Quality Score | |
|---|---|---|
| Moo | 4.1/5 |
| Onprintshop | 4/5 |
| Spreadshirt | 3.7/5 |
| Vista | 3.2/5 |
| Famo.us | N/A |
Unlock Moo Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Moo Product Quality vs. Competitors data and gain insights into your customers today.
Moo Pricing
Moo ROI & Value For Money
3.9/5
Moo has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Moo's overall ROI score rated by its users and customers.
Quick Insights into Moo ROI
Moo's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Moo's ROI score.
Ranked Moo ROI the Highest
Moo ROI Score by Gender
Moo's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Moo.
Male
4.1/5
Female
N/A
Moo Pricing vs. Competitors
Compared to its competitors, Moo's ROI score is rated right above Spreadshirt, and is preceded by Onprintshop.
| COMPANY | Pricing Score | |
|---|---|---|
| Onprintshop | 4/5 |
| Moo | 3.9/5 |
| Spreadshirt | 3.2/5 |
| Vista | 2.9/5 |
| Famo.us | N/A |
Unlock Moo ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Moo ROI vs. Competitors data and gain insights into your customers today.
Moo Customer Satisfaction (CSAT)
Moo Customer Satisfaction (CSAT) Score
86 / 100
Moo has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Moo Customer Satisfaction
Moo's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Moo's Customer Satisfaction.
Ranked Moo Customer Satisfaction the Highest
Moo Customer Satisfaction Score by Gender
Moo's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Moo.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Moo Customer Satisfaction vs. Competitors
Compared to its competitors, Moo's Customer Satisfaction score is rated right above Spreadshirt.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Moo | 86% |
| Spreadshirt | 75% |
| Vista | 30% |
| Onprintshop | 0% |
| Famo.us | 0% |
Unlock Moo Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Moo Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Moo Customer Service
3.9/5
Moo has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Moo's overall Customer Service score rated by its users and customers.
About Moo's Customer Service
Address
East Providence, RI United States of America
Website
www.moo.com
Quick Insights into Moo Customer Service
Moo's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Moo's Customer Service score.
Ranked Moo Customer Service the Highest
Moo Customer Service Score by Gender
Moo's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Moo.
Male
4.3/5
Female
N/A
Moo Customer Service vs. Competitors
Compared to its competitors, Moo's Customer Service score is rated right above Onprintshop.
| COMPANY | Customer Service Score | |
|---|---|---|
| Moo | 3.9/5 |
| Onprintshop | 3.7/5 |
| Spreadshirt | 3.1/5 |
| Vista | 2.7/5 |
| Famo.us | N/A |
Unlock Moo Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Moo Customer Service vs. Competitors data and gain insights into your customers today.
Moo as an Employer
2.5/5
Moo has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Moo scored a 45 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Moo would recommend the brand to a friend. ENPS measures how likely Moo employees would recommend working at Moo to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
