-20
NPS
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Spreadshirt
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About Spreadshirt's Brand
Spreadshirt is an e-commerce platform that lets anyone create, sell, and buy their ideas on over 150 different products across many POS Among its major competitors, Spreadshirt is ranked in 7th place for NPS while Moo is 1st, and Carter's is 2nd. Overall, Spreadshirt has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Spreadshirt Ranking
- #4 / 4 of its competitors
Spreadshirt NPS
Spreadshirt's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether Spreadshirt's customers would recommend using the product based on a scale of -100 to 100.
Spreadshirt Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
Spreadshirt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
May 2023 -33 | May 2023 | -33 |
Oct 2023 0 | Oct 2023 | 0 |
Sep 2024 -20 | Sep 2024 | -20 |
How Other Brands Compare
Spreadshirt is ranked #4 for NPS among its competitors. Carter's and OtterBox come in first and second, with Spring coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spreadshirt NPS vs. Competitors
Compared to its competitors, Spreadshirt's NPS is rated right above Zazzle, and is preceded by Spring.
| COMPANY | NPS Score | |
|---|---|---|
 | Moo | 45 |
 | Carter's | 39 |
 | Custom Ink | 27 |
 | OtterBox | 14 |
 | Cafe Press | 0 |
 | Spring | -19 |
| Spreadshirt | -20 |
 | Zazzle | -36 |
Spreadshirt Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Spreadshirt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Spreadshirt Customer Loyalty vs. Competitors
Compared to its competitors, Spreadshirt's Customer Loyalty score is rated right above Carter's, and is preceded by Moo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cafe Press | 100% |
| Moo | 87% |
| Spreadshirt | 83% |
| Carter's | 80% |
| OtterBox | 74% |
| Spring | 74% |
| Custom Ink | 68% |
| Zazzle | 59% |
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Spreadshirt Product Quality
3.7/5
Spreadshirt has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Spreadshirt Product Information
Spreadshirt’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.spreadshirt.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Spreadshirt Product Quality vs. Competitors
Compared to its competitors, Spreadshirt's Product Quality score is rated right above Custom Ink, and is preceded by Cafe Press.
| COMPANY | Product Quality Score | |
|---|---|---|
| Moo | 4.1/5 |
| Carter's | 4/5 |
| Cafe Press | 4/5 |
| Spreadshirt | 3.7/5 |
| Custom Ink | 3.6/5 |
| OtterBox | 3.5/5 |
| Spring | 2.8/5 |
| Zazzle | 2.5/5 |
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Spreadshirt Pricing
Spreadshirt ROI & Value For Money
3.2/5
Spreadshirt has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Spreadshirt Pricing vs. Competitors
Compared to its competitors, Spreadshirt's ROI score is rated right above OtterBox, and is preceded by Custom Ink.
| COMPANY | Pricing Score | |
|---|---|---|
| Cafe Press | 4/5 |
| Moo | 3.9/5 |
| Carter's | 3.7/5 |
| Custom Ink | 3.7/5 |
| Spreadshirt | 3.2/5 |
| OtterBox | 3.2/5 |
| Spring | 2.7/5 |
| Zazzle | 2.4/5 |
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Spreadshirt Customer Satisfaction (CSAT)
Spreadshirt Customer Satisfaction (CSAT) Score
75 / 100
Spreadshirt has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spreadshirt Customer Satisfaction vs. Competitors
Compared to its competitors, Spreadshirt's Customer Satisfaction score is rated right above Carter's, and is preceded by Moo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cafe Press | 100% |
| Moo | 86% |
| Spreadshirt | 75% |
| Carter's | 74% |
| Custom Ink | 73% |
| OtterBox | 60% |
| Spring | 50% |
| Zazzle | 35% |
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Spreadshirt Customer Service
3.1/5
Spreadshirt has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Spreadshirt's Customer Service
Address
Giesserstrasse 27,
Website
http://www.spreadshirt.com
Spreadshirt Customer Service vs. Competitors
Compared to its competitors, Spreadshirt's Customer Service score is rated right above Spring, and is preceded by OtterBox.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cafe Press | 4/5 |
| Moo | 3.9/5 |
| Carter's | 3.9/5 |
| Custom Ink | 3.9/5 |
| OtterBox | 3.2/5 |
| Spreadshirt | 3.1/5 |
| Spring | 2.7/5 |
| Zazzle | 2.2/5 |
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Spreadshirt as an Employer
3.4/5
Spreadshirt has a 3.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Spreadshirt scored a -20 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Spreadshirt would recommend the brand to a friend. ENPS measures how likely Spreadshirt employees would recommend working at Spreadshirt to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 20% | Promoters |
|---|---|
| 13% | Passive |
| 67% | Detractors |
