-19
NPS
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Spring
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About Spring's Brand
Spring believes the future of commerce is social, and each day is working towards becoming the world’s leading creator commerce platform. We empower creators by offering an end to end solution for their e-commerce business enabling them to create and sell online within minutes. Creators use our platform to sell high-quality products their fans love, with just an idea and no cost or risk. Spring has powered its creators to sell over 35 million products across 120 countries, generating over $1bn+ in revenue along the way. Among its major competitors, Spring is ranked in 6th place for NPS while Shopify is 1st, and Squarespace is 2nd.Their current valuation is $150.00M
Brand at a Glance
74%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Spring Ranking
- #4 / 4 of its competitors
Spring NPS
Spring's Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether Spring's customers would recommend using the product based on a scale of -100 to 100.
Spring Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
Spring NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Aug 2020 50 | Aug 2020 | 50 |
Oct 2020 0 | Oct 2020 | 0 |
Dec 2020 -25 | Dec 2020 | -25 |
Jan 2021 -40 | Jan 2021 | -40 |
Feb 2021 -17 | Feb 2021 | -17 |
Jun 2022 -1 | Jun 2022 | -1 |
Aug 2022 13 | Aug 2022 | 13 |
Oct 2022 0 | Oct 2022 | 0 |
Mar 2023 -10 | Mar 2023 | -10 |
Sep 2024 -18 | Sep 2024 | -18 |
How Other Brands Compare
Spring is ranked #4 for NPS among its competitors. Shopify and Squarespace come in first and second, with Bigcommerce coming in at third. Among those competitors, it is the lowest valued company behind Shopify.
Spring |  Shopify |  Squarespace |  Bigcommerce | |
| Global Ranking | #- | #50 | #434 | #- |
| NPS | -19 | 33 | 29 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $150.00M | $139.10B | $1.70B | $650.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spring NPS vs. Competitors
Compared to its competitors, Spring's NPS is rated right above Spreadshirt, and is preceded by Redbubble.
| COMPANY | NPS Score | |
|---|---|---|
| Shopify | 33 |
| Squarespace | 29 |
| Bigcommerce | 28 |
 | Custom Ink | 27 |
 | Redbubble | 5 |
| Spring | -19 |
 | Spreadshirt | -20 |
Spring Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Spring users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spring Customer Loyalty vs. Competitors
Compared to its competitors, Spring's Customer Loyalty score is rated right above Squarespace, and is preceded by Shopify.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Spreadshirt | 83% |
| Bigcommerce | 79% |
| Redbubble | 76% |
| Shopify | 75% |
| Spring | 74% |
| Squarespace | 69% |
| Custom Ink | 68% |
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Spring Product Quality
2.8/5
Spring has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Spring Product Information
Spring’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.spri.ng
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Spring Product Quality vs. Competitors
Compared to its competitors, Spring's Product Quality score is rated right below Custom Ink.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bigcommerce | 4.1/5 |
| Shopify | 4/5 |
| Squarespace | 4/5 |
| Redbubble | 3.8/5 |
| Spreadshirt | 3.7/5 |
| Custom Ink | 3.6/5 |
| Spring | 2.8/5 |
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Spring Pricing
Spring ROI & Value For Money
2.7/5
Spring has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Spring Pricing vs. Competitors
Compared to its competitors, Spring's ROI score is rated right below Spreadshirt.
| COMPANY | Pricing Score | |
|---|---|---|
| Squarespace | 4.1/5 |
| Shopify | 4/5 |
| Bigcommerce | 3.9/5 |
| Custom Ink | 3.7/5 |
| Redbubble | 3.5/5 |
| Spreadshirt | 3.2/5 |
| Spring | 2.7/5 |
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Spring Customer Satisfaction (CSAT)
Spring Customer Satisfaction (CSAT) Score
50 / 100
Spring has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spring Customer Satisfaction vs. Competitors
Compared to its competitors, Spring's Customer Satisfaction score is rated right above Bigcommerce, and is preceded by Redbubble.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shopify | 78% |
| Spreadshirt | 75% |
| Custom Ink | 73% |
| Redbubble | 56% |
| Spring | 50% |
| Bigcommerce | 46% |
| Squarespace | 20% |
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Spring Customer Service
2.7/5
Spring has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Spring's Customer Service
Address
77 Geary Street, San Francisco, CA 94108
Website
https://www.spri.ng
Phone Number
(000)000-0000
Spring Customer Service vs. Competitors
Compared to its competitors, Spring's Customer Service score is rated right below Spreadshirt.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shopify | 4/5 |
| Squarespace | 3.9/5 |
| Custom Ink | 3.9/5 |
| Redbubble | 3.8/5 |
| Bigcommerce | 3.7/5 |
| Spreadshirt | 3.1/5 |
| Spring | 2.7/5 |
Unlock Spring Customer Service vs. Competitors Data
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Spring as an Employer
4.2/5
Spring has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Spring scored a -19 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Spring would recommend the brand to a friend. ENPS measures how likely Spring employees would recommend working at Spring to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
