28
NPS
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Bigcommerce
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About Bigcommerce's Brand
"Bigcommerce develops e-commerce software that enables retailers to launch, promote and manage an online store." Among its major competitors, Bigcommerce is ranked in 4th place for NPS while Salesforce is 1st, and SAP Hybris is 2nd.Their current valuation is $650.00M
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Bigcommerce Ranking
- #4 / 4 of its competitors
Bigcommerce NPS
Bigcommerce's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether Bigcommerce's customers would recommend using the product based on a scale of -100 to 100.
Bigcommerce Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
Bigcommerce NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 41 | Jan 2022 | 41 |
Mar 2022 38 | Mar 2022 | 38 |
Oct 2022 40 | Oct 2022 | 40 |
Dec 2022 37 | Dec 2022 | 37 |
Feb 2023 35 | Feb 2023 | 35 |
Mar 2023 37 | Mar 2023 | 37 |
May 2023 34 | May 2023 | 34 |
Jan 2024 34 | Jan 2024 | 34 |
Mar 2024 32 | Mar 2024 | 32 |
Sep 2024 31 | Sep 2024 | 31 |
Jan 2025 31 | Jan 2025 | 31 |
Nov 2025 28 | Nov 2025 | 28 |
How Other Brands Compare
Bigcommerce is ranked #4 for NPS among its competitors. Salesforce and SAP Hybris come in first and second, with Shopify coming in at third. Among those competitors, it is the lowest valued company behind Salesforce.
Bigcommerce |  Shopify |  Salesforce |  SAP Hybris | |
| Global Ranking | #- | #50 | #- | #- |
| NPS | 28 | 33 | 36 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $650.00M | $139.10B | $201.44B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bigcommerce NPS by Gender
Male customers rated Bigcommerce's NPS 117 points higher than Female customers.
Male
67
Bigcommerce's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
-50
Bigcommerce's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Bigcommerce NPS by Age
Bigcommerce's NPS was rated 0 points by customers ages 36-40 on Comparably.
Bigcommerce NPS by Usage
Bigcommerce's NPS was rated the highest by customers who have used Bigcommerce's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 47 | 1 to 2 Years | 47 |
2 to 5 Years 19 | 2 to 5 Years | 19 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
Bigcommerce NPS vs. Competitors
Compared to its competitors, Bigcommerce's NPS is rated right above Magento, and is preceded by Shopify.
| COMPANY | NPS Score | |
|---|---|---|
| Salesforce | 36 |
| SAP Hybris | 34 |
| Shopify | 33 |
| Bigcommerce | 28 |
 | Magento | 11 |
 | CommerceHub | 0 |
 | Abaco Systems | N/A |
 | Kibo Commerce | -60 |
Bigcommerce Customer Reviews
Out of the 2 Bigcommerce customer reviews 0 were positive and 2 were constructive. Bigcommerce customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Bigcommerce Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Bigcommerce users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bigcommerce Customer Loyalty Score by Gender
Female customers rated Bigcommerce's Customer Loyalty score 8% higher than Male customers.
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Male
70%
Yes
Female
78%
Yes
Bigcommerce Customer Loyalty Score by Age
Bigcommerce's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Bigcommerce Customer Loyalty Score by Usage
Bigcommerce's Customer Loyalty score was rated the highest by customers who have used Bigcommerce's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bigcommerce Customer Loyalty vs. Competitors
Compared to its competitors, Bigcommerce's Customer Loyalty score is rated right above Salesforce.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bigcommerce | 79% |
| Salesforce | 75% |
| Shopify | 75% |
| CommerceHub | 63% |
| SAP Hybris | 55% |
| Kibo Commerce | 55% |
| Magento | 53% |
| Abaco Systems | N/A |
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Bigcommerce Product Quality
4.1/5
Bigcommerce has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Bigcommerce Product Information
Bigcommerce serves markets in the United States, Canada, and United Kingdom. Bigcommerce supports Web devices and offers products for small, medium, and large sized businesses.
Bigcommerce’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Public Relations and Communications industry rated Bigcommerce's product the highest. Reviewers from the Fashion and Beauty industry rated Bigcommerce the lowest at 3.1.
- Website
- https://www.bigcommerce.com/
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Small Business Services
Languages Supported
English
Product Type
Shopping Cart Software
Payment Gateway Software
eCommerce Software
Content Management System (CMS) Software
Development Tools Software
Web Design Software
Retail Management Software
Retail Store Software
Website Builder Software
Multi-Channel eCommerce Software
Quick Insights into Bigcommerce Product Quality
Bigcommerce's Product Quality score was rated highest by customers from the Public Relations and Communications industry, and rated lowest by Female customers.
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Ranked Bigcommerce Product Quality the Highest
Ranked Bigcommerce Product Quality the Lowest
Bigcommerce Product Quality Score by Gender
Male customers rated Bigcommerce's Product Quality score 1.9 stars higher than Female customers.
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Male
4.3/5
Female
2.4/5
Bigcommerce Product Quality Score by Age
Bigcommerce's Product Quality score was rated 3.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bigcommerce.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Bigcommerce Product Quality Score by Usage
Bigcommerce's Product Quality score was rated the highest by customers who have used Bigcommerce's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Bigcommerce Product Quality Score by Industry
Bigcommerce's Product Quality score was rated the highest by Public Relations and Communications industry customers, and the lowest by Fashion and Beauty industry customers.
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Bigcommerce Product Quality vs. Competitors
Compared to its competitors, Bigcommerce's Product Quality score is rated right above Shopify.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bigcommerce | 4.1/5 |
| Shopify | 4/5 |
| Salesforce | 4/5 |
| Magento | 3.9/5 |
| CommerceHub | 3.5/5 |
| SAP Hybris | 2.7/5 |
| Kibo Commerce | 2.5/5 |
| Abaco Systems | N/A |
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Bigcommerce Pricing
Bigcommerce ROI & Value For Money
3.9/5
Bigcommerce has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Bigcommerce Pricing Plans
Bigcommerce has a pricing structure that accommodates small, medium, and large businesses. Starting from $29.95/month, Bigcommerce uses a subscription model and offers the following: Plus: $79.95/month, Pro: $249.95/month, and Enterprise: Contact BigCommerce for pricing information..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Sporting Goods industry think that they had the lowest ROI from Bigcommerce.
Who Uses Bigcommerce?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Bigcommerce ROI
Bigcommerce's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Bigcommerce's products/services for 2 to 5 Years.
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Ranked Bigcommerce ROI the Highest
Ranked Bigcommerce ROI the Lowest
Bigcommerce ROI Score by Gender
Male customers rated Bigcommerce's ROI score 1.3 stars higher than Female customers.
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Male
4.3/5
Female
3/5
Bigcommerce ROI Score by Age
Bigcommerce's ROI score was rated 3.3 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bigcommerce.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.3 | 36-40 | 3.3 |
Bigcommerce ROI Score by Usage
Bigcommerce's ROI score was rated the highest by customers who have used Bigcommerce's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Bigcommerce ROI Score by Industry
Bigcommerce's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Sporting Goods industry customers.
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Bigcommerce Pricing vs. Competitors
Compared to its competitors, Bigcommerce's ROI score is rated right above Magento, and is preceded by Shopify.
| COMPANY | Pricing Score | |
|---|---|---|
| Salesforce | 4/5 |
| Shopify | 4/5 |
| Bigcommerce | 3.9/5 |
| Magento | 3.8/5 |
| SAP Hybris | 3.4/5 |
| CommerceHub | 2.9/5 |
| Kibo Commerce | 2.5/5 |
| Abaco Systems | N/A |
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Bigcommerce Customer Satisfaction (CSAT)
Bigcommerce Customer Satisfaction (CSAT) Score
46 / 100
Bigcommerce has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bigcommerce Customer Satisfaction
Bigcommerce's Customer Satisfaction score was rated highest by Female customers.
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Ranked Bigcommerce Customer Satisfaction the Highest
Bigcommerce Customer Satisfaction Score by Gender
Bigcommerce's Customer Satisfaction score was rated 33 by Female customers on Comparably.
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33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 0% |
Bigcommerce Customer Satisfaction vs. Competitors
Compared to its competitors, Bigcommerce's Customer Satisfaction score is rated right above CommerceHub, and is preceded by SAP Hybris.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kibo Commerce | 100% |
| Salesforce | 79% |
| Shopify | 78% |
| SAP Hybris | 66% |
| Bigcommerce | 46% |
| CommerceHub | 33% |
| Magento | 0% |
| Abaco Systems | 0% |
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Bigcommerce Customer Service
3.7/5
Bigcommerce has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Bigcommerce's Customer Service
Address
800 Brazos, Austin, TX 78701
Website
https://www.bigcommerce.com/
Phone Number
1-888-699-8911
Bigcommerce's Social Links
Quick Insights into Bigcommerce Customer Service
Bigcommerce's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used Bigcommerce's products/services for 2 to 5 Years.
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Ranked Bigcommerce Customer Service the Highest
Ranked Bigcommerce Customer Service the Lowest
Bigcommerce Customer Service Score by Gender
Male customers rated Bigcommerce's Customer Service score 1 stars higher than Female customers.
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Male
4.5/5
Female
3.5/5
Bigcommerce Customer Service Score by Age
Bigcommerce's Customer Service score was rated 3.8 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
Bigcommerce Customer Service Score by Usage
Bigcommerce's Customer Service score was rated the highest by customers who have used Bigcommerce's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Bigcommerce Customer Service vs. Competitors
Compared to its competitors, Bigcommerce's Customer Service score is rated right above CommerceHub, and is preceded by Salesforce.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shopify | 4/5 |
| Salesforce | 4/5 |
| Bigcommerce | 3.7/5 |
| CommerceHub | 3.1/5 |
| Magento | 3/5 |
| SAP Hybris | 2.7/5 |
| Kibo Commerce | 2/5 |
| Abaco Systems | N/A |
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Bigcommerce as an Employer
4.2/5
Bigcommerce has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Bigcommerce scored a 28 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Bigcommerce would recommend the brand to a friend. ENPS measures how likely Bigcommerce employees would recommend working at Bigcommerce to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 50% | Promoters |
|---|---|
| 27% | Passive |
| 23% | Detractors |
