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NPS
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CommerceHub
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About CommerceHub's Brand
Cloud-based e-commerce merchandising, demand generation and order fulfillment platform for retailers and brands Among its major competitors, CommerceHub is ranked in 5th place for NPS while Shopify is 1st, and Bigcommerce is 2nd. Overall, CommerceHub has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
63%
Customer Loyalty
3.5/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
CommerceHub Ranking
- #4 / 4 of its competitors
CommerceHub NPS
CommerceHub's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether CommerceHub's customers would recommend using the product based on a scale of -100 to 100.
CommerceHub Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
CommerceHub NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Jun 2022 33 | Jun 2022 | 33 |
May 2023 0 | May 2023 | 0 |
Oct 2023 -20 | Oct 2023 | -20 |
Dec 2023 -15 | Dec 2023 | -15 |
Jan 2024 0 | Jan 2024 | 0 |
How Other Brands Compare
CommerceHub is ranked #4 for NPS among its competitors. Shopify and Bigcommerce come in first and second, with ChannelAdvisor coming in at third.
CommerceHub |  Shopify |  ChannelAdvisor |  Bigcommerce | |
| Global Ranking | #- | #50 | #- | #- |
| NPS | 0 | 33 | 0 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $139.10B | $699.80M | $650.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CommerceHub NPS by Gender
CommerceHub's NPS was rated 0 by Male customers on Comparably.
Male
0
CommerceHub's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
CommerceHub's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
CommerceHub NPS by Ethnicity
CommerceHub's NPS was rated 34 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 34 | Hispanic or Latino | 34 |
CommerceHub NPS vs. Competitors
Compared to its competitors, CommerceHub's NPS is rated right above Symphony Commerce, and is preceded by ChannelAdvisor.
| COMPANY | NPS Score | |
|---|---|---|
| Shopify | 33 |
| Bigcommerce | 28 |
 | Magento | 11 |
| ChannelAdvisor | 0 |
| CommerceHub | 0 |
 | Symphony Commerce | N/A |
CommerceHub Customer Reviews
Out of the 3 CommerceHub customer reviews 2 were positive and 1 was constructive. CommerceHub customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
CommerceHub Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of CommerceHub users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CommerceHub Customer Loyalty Score by Gender
CommerceHub's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
CommerceHub Customer Loyalty Score by Ethnicity
CommerceHub's Customer Loyalty score was rated 100% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CommerceHub.
100
out of 100
Hispanic or Latino
CommerceHub Customer Loyalty vs. Competitors
Compared to its competitors, CommerceHub's Customer Loyalty score is rated right above ChannelAdvisor, and is preceded by Shopify.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bigcommerce | 79% |
| Shopify | 75% |
| CommerceHub | 63% |
| ChannelAdvisor | 60% |
| Magento | 53% |
| Symphony Commerce | N/A |
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CommerceHub Product Quality
3.5/5
CommerceHub has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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CommerceHub Product Information
CommerceHub’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.commercehub.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Marketplaces
Quick Insights into CommerceHub Product Quality
CommerceHub's Product Quality score was rated highest by Hispanic or Latino customers.
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Ranked CommerceHub Product Quality the Highest
CommerceHub Product Quality Score by Gender
CommerceHub's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CommerceHub.
Male
4.1/5
Female
N/A
CommerceHub Product Quality Score by Ethnicity
CommerceHub's Product Quality score was rated 4.6 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CommerceHub.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
CommerceHub Product Quality vs. Competitors
Compared to its competitors, CommerceHub's Product Quality score is rated right above Symphony Commerce, and is preceded by ChannelAdvisor.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bigcommerce | 4.1/5 |
| Shopify | 4/5 |
| Magento | 3.9/5 |
| ChannelAdvisor | 3.5/5 |
| CommerceHub | 3.5/5 |
| Symphony Commerce | N/A |
Unlock CommerceHub Product Quality vs. Competitors Data
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CommerceHub Pricing
CommerceHub ROI & Value For Money
2.9/5
CommerceHub has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into CommerceHub ROI
CommerceHub's ROI score was rated highest by Hispanic or Latino customers.
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Ranked CommerceHub ROI the Highest
CommerceHub ROI Score by Gender
CommerceHub's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CommerceHub.
Male
2.9/5
Female
N/A
CommerceHub ROI Score by Ethnicity
CommerceHub's ROI score was rated 3.6 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CommerceHub.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
CommerceHub Pricing vs. Competitors
Compared to its competitors, CommerceHub's ROI score is rated right above Symphony Commerce, and is preceded by ChannelAdvisor.
| COMPANY | Pricing Score | |
|---|---|---|
| Shopify | 4/5 |
| Bigcommerce | 3.9/5 |
| Magento | 3.8/5 |
| ChannelAdvisor | 3.2/5 |
| CommerceHub | 2.9/5 |
| Symphony Commerce | N/A |
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CommerceHub Customer Satisfaction (CSAT)
CommerceHub Customer Satisfaction (CSAT) Score
33 / 100
CommerceHub has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CommerceHub Customer Satisfaction
CommerceHub's Customer Satisfaction score was rated highest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked CommerceHub's Customer Satisfaction.
Ranked CommerceHub Customer Satisfaction the Highest
CommerceHub Customer Satisfaction Score by Gender
CommerceHub's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CommerceHub.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
CommerceHub Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
CommerceHub's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CommerceHub.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CommerceHub Customer Satisfaction vs. Competitors
Compared to its competitors, CommerceHub's Customer Satisfaction score is rated right above ChannelAdvisor, and is preceded by Bigcommerce.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shopify | 78% |
| Bigcommerce | 46% |
| CommerceHub | 33% |
| ChannelAdvisor | 25% |
| Magento | 0% |
| Symphony Commerce | 0% |
Unlock CommerceHub Customer Satisfaction vs. Competitors Data
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CommerceHub Customer Service
3.1/5
CommerceHub has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About CommerceHub's Customer Service
Address
800 Troy Schenectady Rd, Latham, NY 12110
Website
http://www.commercehub.com
Phone Number
(518)810-0700
CommerceHub's Social Links
Quick Insights into CommerceHub Customer Service
CommerceHub's Customer Service score was rated highest by Hispanic or Latino customers.
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Ranked CommerceHub Customer Service the Highest
CommerceHub Customer Service Score by Gender
CommerceHub's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
CommerceHub Customer Service Score by Ethnicity
CommerceHub's Customer Service score was rated 3.3 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CommerceHub.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
CommerceHub Customer Service vs. Competitors
Compared to its competitors, CommerceHub's Customer Service score is rated right above ChannelAdvisor, and is preceded by Bigcommerce.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shopify | 4/5 |
| Bigcommerce | 3.7/5 |
| CommerceHub | 3.1/5 |
| ChannelAdvisor | 3.1/5 |
| Magento | 3/5 |
| Symphony Commerce | N/A |
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CommerceHub as an Employer
2.5/5
CommerceHub has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
CommerceHub scored a 0 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of CommerceHub would recommend the brand to a friend. ENPS measures how likely CommerceHub employees would recommend working at CommerceHub to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 21% | Promoters |
|---|---|
| 0% | Passive |
| 79% | Detractors |
