0
NPS
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zensar
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About zensar's Brand
Zensar provides information technology and business processing services. Among its major competitors, zensar is ranked in 3rd place for NPS while IBM is 1st, and Mphasis is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
zensar Ranking
- #3 / 4 of its competitors
zensar NPS
zensar's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether zensar's customers would recommend using the product based on a scale of -100 to 100.
zensar Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
zensar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
May 2023 0 | May 2023 | 0 |
Feb 2024 -33 | Feb 2024 | -33 |
Aug 2024 0 | Aug 2024 | 0 |
How Other Brands Compare
zensar is ranked third for NPS among its competitors. IBM and Mphasis come in first and second, with Birlasoft coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
zensar Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of zensar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
zensar Customer Loyalty vs. Competitors
Compared to its competitors, zensar's Customer Loyalty score is rated right above Mphasis.
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VS
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zensar Product Quality
2.2/5
zensar has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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zensar Product Information
zensar’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.zensar.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
SaaS
zensar Product Quality vs. Competitors
Compared to its competitors, zensar's Product Quality score is rated right above Fara, and is preceded by Birlasoft.
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zensar Pricing
zensar ROI & Value For Money
1.5/5
zensar has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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zensar Pricing vs. Competitors
Compared to its competitors, zensar's ROI score is rated right above Fara, and is preceded by Birlasoft.
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zensar Customer Satisfaction (CSAT)
zensar Customer Satisfaction (CSAT) Score
50 / 100
zensar has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
zensar Customer Satisfaction vs. Competitors
Compared to its competitors, zensar's Customer Satisfaction score is rated right above Fara, and is preceded by IBM.
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zensar Customer Service
1.5/5
zensar has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About zensar's Customer Service
Address
White Pine, MI United States of America
Website
http://www.zensar.com/
zensar Customer Service vs. Competitors
Compared to its competitors, zensar's Customer Service score is rated right above Fara, and is preceded by Birlasoft.
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zensar as an Employer
4.3/5
zensar has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
zensar scored a 0 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of zensar would recommend the brand to a friend. ENPS measures how likely zensar employees would recommend working at zensar to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
