0
NPS
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Ula
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About Ula's Brand
ULA provides spacecraft launch services. Among its major competitors, Ula is ranked in 3rd place for NPS while SpaceX is 1st, and Boeing is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ula Ranking
- #3 / 4 of its competitors
Ula NPS
Ula's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Ula's customers would recommend using the product based on a scale of -100 to 100.
Ula Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Ula NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
How Other Brands Compare
Ula is ranked third for NPS among its competitors. SpaceX and Boeing come in first and second, with Orbital ATK coming in at #4.
Ula |  Boeing |  SpaceX |  Orbital ATK | |
| Global Ranking | #- | #132 | #208 | #- |
| NPS | 0 | 7 | 42 | -17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $147.47B | $36.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ula NPS vs. Competitors
Compared to its competitors, Ula's NPS is rated right above Orbital ATK, and is preceded by Boeing.
| COMPANY | NPS Score | |
|---|---|---|
| SpaceX | 42 |
| Boeing | 7 |
| Ula | 0 |
| Orbital ATK | -17 |
 | LGS Innovations | -100 |
Ula Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ula users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ula Customer Loyalty vs. Competitors
Compared to its competitors, Ula's Customer Loyalty score is rated right above SpaceX.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ula | 100% |
| SpaceX | 78% |
| Orbital ATK | 69% |
| Boeing | 68% |
| LGS Innovations | N/A |
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Ula Product Quality
5/5
Ula has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Ula Product Information
Ula’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ulalaunch.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
Ula Product Quality vs. Competitors
Compared to its competitors, Ula's Product Quality score is rated right above SpaceX.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ula | 5/5 |
| SpaceX | 4.2/5 |
| Boeing | 3.5/5 |
| Orbital ATK | 3.3/5 |
| LGS Innovations | N/A |
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Ula Pricing
Ula ROI & Value For Money
5/5
Ula has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Ula Pricing vs. Competitors
Compared to its competitors, Ula's ROI score is rated right above SpaceX.
| COMPANY | Pricing Score | |
|---|---|---|
| Ula | 5/5 |
| SpaceX | 4/5 |
| Boeing | 3.5/5 |
| Orbital ATK | 2.9/5 |
| LGS Innovations | N/A |
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Ula Customer Satisfaction (CSAT)
Ula Customer Satisfaction (CSAT) Score
100 / 100
Ula has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ula Customer Satisfaction vs. Competitors
Compared to its competitors, Ula's Customer Satisfaction score is rated right above Orbital ATK.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ula | 100% |
| Orbital ATK | 100% |
| SpaceX | 77% |
| Boeing | 62% |
| LGS Innovations | 0% |
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Ula Customer Service
5/5
Ula has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Ula's Customer Service
Address
Centennial, WY United States of America
Website
http://www.ulalaunch.com/
Ula Customer Service vs. Competitors
Compared to its competitors, Ula's Customer Service score is rated right above SpaceX.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ula | 5/5 |
| SpaceX | 4.1/5 |
| Boeing | 3.6/5 |
| Orbital ATK | 3.1/5 |
| LGS Innovations | N/A |
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Ula as an Employer
3.8/5
Ula has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Ula scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Ula would recommend the brand to a friend. ENPS measures how likely Ula employees would recommend working at Ula to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
