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NPS
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NSF
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About NSF's Brand
"NSF independently tests, audits, certifies, trains and consults for the food, water, health science, sustainability and consumer product sectors." Among its major competitors, NSF is ranked in 3rd place for NPS while SGS is 1st, and UL Solutions is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
NSF Ranking
- #3 / 3 of its competitors
NSF NPS
NSF's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether NSF's customers would recommend using the product based on a scale of -100 to 100.
NSF Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
NSF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jan 2025 0 | Jan 2025 | 0 |
How Other Brands Compare
NSF is ranked third for NPS among its competitors. SGS and UL Solutions come in first and second.
NSF |  UL Solutions |  SGS | |
| Global Ranking | #- | #923 | #- |
| NPS | 0 | 3 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $22.77B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NSF NPS vs. Competitors
Compared to its competitors, NSF's NPS is rated right below UL Solutions.
| COMPANY | NPS Score | |
|---|---|---|
| SGS | 6 |
| UL Solutions | 3 |
| NSF | 0 |
NSF Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of NSF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NSF Customer Loyalty vs. Competitors
Compared to its competitors, NSF's Customer Loyalty score is rated right below UL Solutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SGS | 80% |
| UL Solutions | 77% |
| NSF | 55% |
Unlock NSF Customer Loyalty vs. Competitors Data
VS
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NSF Product Quality
2.7/5
NSF has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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NSF Product Information
NSF’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- nsf.org
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
NSF Product Quality vs. Competitors
Compared to its competitors, NSF's Product Quality score is rated right below UL Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| SGS | 3.6/5 |
| UL Solutions | 3.5/5 |
| NSF | 2.7/5 |
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NSF Pricing
NSF ROI & Value For Money
2.7/5
NSF has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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NSF Pricing vs. Competitors
Compared to its competitors, NSF's ROI score is rated right below UL Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| SGS | 3.5/5 |
| UL Solutions | 3.4/5 |
| NSF | 2.7/5 |
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NSF Customer Satisfaction (CSAT)
NSF Customer Satisfaction (CSAT) Score
50 / 100
NSF has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NSF Customer Satisfaction vs. Competitors
Compared to its competitors, NSF's Customer Satisfaction score is rated right below UL Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SGS | 71% |
| UL Solutions | 60% |
| NSF | 50% |
Unlock NSF Customer Satisfaction vs. Competitors Data
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NSF Customer Service
2.7/5
NSF has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About NSF's Customer Service
Address
Ann Arbor, MI United States of America
Website
nsf.org
NSF Customer Service vs. Competitors
Compared to its competitors, NSF's Customer Service score is rated right below UL Solutions.
| COMPANY | Customer Service Score | |
|---|---|---|
| SGS | 3.5/5 |
| UL Solutions | 3.5/5 |
| NSF | 2.7/5 |
Unlock NSF Customer Service vs. Competitors Data
VS
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NSF as an Employer
2.2/5
NSF has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
NSF scored a 0 for Net Promoter Score and a -89 for Employee Net Promoter Score. NPS gauges how likely a customer of NSF would recommend the brand to a friend. ENPS measures how likely NSF employees would recommend working at NSF to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-89
eNPS Score
| 0% | Promoters |
|---|---|
| 11% | Passive |
| 89% | Detractors |
