SGS NPS & Customer Reviews

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SGS

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About SGS' Brand

SGS is the world’s leading inspection, verification, testing and certification company. Among its major competitors, SGS is ranked in 3rd place for NPS while Bureau Veritas is 1st, and Eurofins Scientific is 2nd.Their current market cap is $22.77B

Brand at a Glance

80%

Customer Loyalty

3.6/5

Product Quality

3.5/5

Pricing

3.5/5

Customer Service

SGS Ranking

^#2 / 4 of its competitors

SGS NPS

SGS's Net Promoter Score (NPS) is a 6 with 45% Promoters, 16% Passives, and 39% Detractors. Net Promoter Score tracks whether SGS's customers would recommend using the product based on a scale of -100 to 100.

SGS Overall NPS

NPS

45%	Promoters
16%	Passives
39%	Detractors

SGS NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 9	Jan 2024	9
Feb 2024 7	Feb 2024	7
Mar 2024 7	Mar 2024	7
Apr 2024 8	Apr 2024	8
May 2024 7	May 2024	7
Jun 2024 9	Jun 2024	9
Aug 2024 7	Aug 2024	7
Jan 2025 7	Jan 2025	7
Feb 2025 7	Feb 2025	7
May 2025 8	May 2025	8
Aug 2025 6	Aug 2025	6
Nov 2025 7	Nov 2025	7

How Other Brands Compare

SGS is ranked second for NPS among its competitors. Bureau Veritas and UL Solutions come in first and third, with ManpowerGroup coming in at #4. Among those competitors, it is the second most valued company.

	SGS	UL Solutions	ManpowerGroup	Bureau Veritas
Global Ranking	#-	#923	#-	#-
NPS	6	3	2	50
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$22.77B	-	$3.86B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SGS NPS by Gender

Female customers rated SGS's NPS 13 points higher than Male customers.

Male

SGS's NPS was rated 2 by Male customers on Comparably.

42%

Promoters

18%

Passives

40%

Detractors

Female

SGS's NPS was rated 15 by Female customers on Comparably.

46%

Promoters

23%

Passives

31%

Detractors

SGS NPS by Ethnicity

SGS's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
African American/Black 11	African American/Black	11
Asian or Pacific Islander 10	Asian or Pacific Islander	10
Other 0	Other	0

SGS NPS by Age

SGS's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

67%

26-30

50%

30%

20%

31-35

50%

25%

36-40

45%

10%

45%

41-45

25%

75%

46-50

37%

63%

61-65

50%

17%

33%

SGS NPS by Usage

SGS's NPS was rated the highest by customers who have used SGS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 26	Less than 1 Year	26
1 to 2 Years 15	1 to 2 Years	15
2 to 5 Years -26	2 to 5 Years	-26
5 to 10 Years 28	5 to 10 Years	28
Over 10 Years -30	Over 10 Years	-30

SGS NPS vs. Competitors

Compared to its competitors, SGS's NPS is rated right above UL Solutions, and is preceded by Eurofins Scientific.

COMPANY		NPS Score
	Bureau Veritas	50
	Eurofins Scientific	30
	SGS	6
	UL Solutions	3
	ManpowerGroup	2
	ALS	0
	Cotecna	N/A
	Applus+	N/A
	Intertek	-20
	Bureau Veritas North America	-33

SGS Customer Reviews

Out of the 8 SGS customer reviews 6 were positive and 2 were constructive. SGS customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

SGS Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of SGS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80%

20%

SGS Customer Loyalty Score by Gender

Female customers rated SGS's Customer Loyalty score 11% higher than Male customers.

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Male

82%

Yes

Female

93%

Yes

SGS Customer Loyalty Score by Ethnicity

SGS's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

SGS Customer Loyalty Score by Age

SGS's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
26-30 73%	26-30	73%
31-35 89%	31-35	89%
36-40 84%	36-40	84%
41-45 78%	41-45	78%
46-50 78%	46-50	78%
61-65 85%	61-65	85%

SGS Customer Loyalty Score by Usage

SGS's Customer Loyalty score was rated the highest by customers who have used SGS's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	64%
1 to 2 Years	86%
2 to 5 Years	100%
5 to 10 Years	100%
Over 10 Years	82%

SGS Customer Loyalty Score by Industry

SGS's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consulting industry customers.

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Tech	87%
Accounting	82%
Aerospace and Aviation	100%
Consulting	10%
Environmental Services	100%
Import and Export	100%

SGS Customer Loyalty vs. Competitors

Compared to its competitors, SGS's Customer Loyalty score is rated right above UL Solutions, and is preceded by Bureau Veritas.

COMPANY		Customer Loyalty Score
	Bureau Veritas	84%
	SGS	80%
	UL Solutions	77%
	Bureau Veritas North America	71%
	Eurofins Scientific	70%
	ManpowerGroup	69%
	ALS	65%
	Intertek	59%
	Cotecna	N/A
	Applus+	N/A

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SGS Product Quality

3.6/5

SGS has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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SGS Product Information

SGS’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Environmental Services industry rated SGS's product the highest. Reviewers from the Consulting industry rated SGS the lowest at 1.5.

Website: http://www.sgs.com/

Company Size: 10,000+ Employees

Industry

Tech

Analytics

Business Services

Education

Productivity

Quick Insights into SGS Product Quality

SGS's Product Quality score was rated highest by customers from the Environmental Services industry, and rated lowest by customers from the Consulting industry.

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Ranked SGS Product Quality the Highest

Environmental Services	4.6
18-25	4.3
5 to 10 Years	4.2

Ranked SGS Product Quality the Lowest

Over 10 Years	3
41-45	2.1
Consulting	1.5

SGS Product Quality Score by Gender

Female customers rated SGS's Product Quality score 0.4 stars higher than Male customers.

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Male

3.5/5

Female

3.9/5

SGS Product Quality Score by Ethnicity

SGS's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 3.7	Other	3.7

SGS Product Quality Score by Age

SGS's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 3.6	26-30	3.6
31-35 3.5	31-35	3.5
36-40 4	36-40	4
41-45 2.1	41-45	2.1
46-50 2.6	46-50	2.6
61-65 3.6	61-65	3.6

SGS Product Quality Score by Usage

SGS's Product Quality score was rated the highest by customers who have used SGS's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.9
2 to 5 Years	3.1
5 to 10 Years	4.2
Over 10 Years	3

SGS Product Quality Score by Industry

SGS's Product Quality score was rated the highest by Environmental Services industry customers, and the lowest by Consulting industry customers.

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Tech	3.8
Accounting	4.5
Aerospace and Aviation	4.3
Consulting	1.5
Environmental Services	4.6
Import and Export	2.3

SGS Product Quality vs. Competitors

Compared to its competitors, SGS's Product Quality score is rated right above UL Solutions, and is preceded by ManpowerGroup.

COMPANY		Product Quality Score
	Bureau Veritas	3.9/5
	Eurofins Scientific	3.8/5
	ManpowerGroup	3.8/5
	SGS	3.6/5
	UL Solutions	3.5/5
	ALS	3.5/5
	Bureau Veritas North America	3.1/5
	Intertek	2.8/5
	Cotecna	N/A
	Applus+	N/A

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SGS Pricing

SGS ROI & Value For Money

3.5/5

SGS has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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SGS Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Consulting industry think that they had the lowest ROI from SGS.

Quick Insights into SGS ROI

SGS's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Consulting industry.

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Ranked SGS ROI the Highest

Aerospace and Aviation	4.6
18-25	4.3
1 to 2 Years	3.9

Ranked SGS ROI the Lowest

Less than 1 Year	3
46-50	2.5
Consulting	1.6

SGS ROI Score by Gender

Male customers rated SGS's ROI score 0.5 stars higher than Female customers.

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Male

3.5/5

Female

3/5

SGS ROI Score by Ethnicity

SGS's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 3.3	Other	3.3

SGS ROI Score by Age

SGS's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 3.6	26-30	3.6
31-35 3.2	31-35	3.2
36-40 3.3	36-40	3.3
41-45 2.9	41-45	2.9
46-50 2.5	46-50	2.5
61-65 3.6	61-65	3.6

SGS ROI Score by Usage

SGS's ROI score was rated the highest by customers who have used SGS's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3
1 to 2 Years	3.9
2 to 5 Years	3
5 to 10 Years	3.6
Over 10 Years	3.1

SGS ROI Score by Industry

SGS's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consulting industry customers.

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Tech	3.1
Accounting	4.3
Aerospace and Aviation	4.6
Consulting	1.6
Environmental Services	3.6
Import and Export	2.6

SGS Pricing vs. Competitors

Compared to its competitors, SGS's ROI score is rated right above UL Solutions, and is preceded by ManpowerGroup.

COMPANY		Pricing Score
	Eurofins Scientific	4/5
	Bureau Veritas	3.9/5
	ManpowerGroup	3.6/5
	SGS	3.5/5
	UL Solutions	3.4/5
	ALS	3.3/5
	Bureau Veritas North America	3/5
	Intertek	2.8/5
	Cotecna	N/A
	Applus+	N/A

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SGS Customer Satisfaction (CSAT)

SGS Customer Satisfaction (CSAT) Score

71 / 100

SGS has an overall Customer Satisfaction score of 71 rated by its users and customers.

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Very Satisfied	35%
Satisfied	36%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	4%
Very Dissatisfied	10%

Very Satisfied

35%

Satisfied

36%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into SGS Customer Satisfaction

SGS's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 41-45.

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Ranked SGS Customer Satisfaction the Highest

18-25	100%
Accounting	100%
Other	91%

Ranked SGS Customer Satisfaction the Lowest

Asian or Pacific Islander	63%
2 to 5 Years	50%
41-45	25%

SGS Customer Satisfaction Score by Gender

Female customers rated SGS's Customer Satisfaction score 7 points higher than Male customers.

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73 / 100

Male

	Very Satisfied	42%
	Satisfied	31%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	8%
	Very Dissatisfied	8%

80 / 100

Female

	Very Satisfied	20%
	Satisfied	60%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	10%
	Very Dissatisfied	10%

SGS Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

SGS' Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.

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72 / 100

Very Satisfied	36%
Satisfied	36%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	19%

Very Satisfied

36%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

19%

CSAT according to African American/Black

SGS' Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.

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86 / 100

Very Satisfied	57%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	0%

Very Satisfied

57%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

SGS' Customer Satisfaction (CSAT) score was rated 63% according to Asian or Pacific Islander users and customers.

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63 / 100

Very Satisfied	38%
Satisfied	25%
Neither Satisfied nor Dissatisfied	24%
Dissatisfied	13%
Very Dissatisfied	0%

Very Satisfied

38%

Satisfied

25%

Neither Satisfied nor Dissatisfied

24%

Dissatisfied

13%

Very Dissatisfied

CSAT according to Other

SGS' Customer Satisfaction (CSAT) score was rated 91% according to Other users and customers.

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91 / 100

Very Satisfied	27%
Satisfied	64%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	9%

Very Satisfied

27%

Satisfied

64%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

SGS Customer Satisfaction Score by Age

SGS's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

100%

26-30

78%

31-35

67%

36-40

80%

41-45

25%

46-50

71%

61-65

66%

SGS Customer Satisfaction Score by Usage

SGS's Customer Satisfaction score was rated the highest by customers who have used SGS's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	77
1 to 2 Years	75
2 to 5 Years	50
5 to 10 Years	83
Over 10 Years	74

SGS Customer Satisfaction Score by Industry

SGS's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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{
	"title": "SGS Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 83,
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			"csatScore": 83,
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			"label": "Accounting",
			"groupId": 495,
			"score": 100,
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			"label": "Aerospace and Aviation",
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		{
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			"groupId": 516,
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Tech	83
Accounting	100
Aerospace and Aviation	100
Environmental Services	100

SGS Customer Satisfaction vs. Competitors

Compared to its competitors, SGS's Customer Satisfaction score is rated right above Bureau Veritas, and is preceded by ManpowerGroup.

COMPANY		Customer Satisfaction (CSAT) Score
	ManpowerGroup	74%
	SGS	71%
	Bureau Veritas	66%
	Bureau Veritas North America	61%
	UL Solutions	60%
	ALS	59%
	Eurofins Scientific	56%
	Intertek	43%
	Cotecna	0%
	Applus+	0%

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SGS Customer Service

3.5/5

SGS has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About SGS's Customer Service

Address

1 Place des Alpes P.O. Box 2152, Geneva, IN 1211

Website

http://www.sgs.com/

Phone Number

41227399111

Quick Insights into SGS Customer Service

SGS's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Consulting industry.

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Ranked SGS Customer Service the Highest

Aerospace and Aviation	5
18-25	4.3
1 to 2 Years	4

Ranked SGS Customer Service the Lowest

Over 10 Years	2.8
41-45	2.1
Consulting	1.8

SGS Customer Service Score by Gender

Female customers rated SGS's Customer Service score 0.3 stars higher than Male customers.

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Male

3.4/5

Female

3.7/5

SGS Customer Service Score by Ethnicity

SGS's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.6	Caucasian	3.6
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 3.3	Other	3.3

SGS Customer Service Score by Age

SGS's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 4.3	18-25	4.3
26-30 3.7	26-30	3.7
31-35 3.4	31-35	3.4
36-40 3.6	36-40	3.6
41-45 2.1	41-45	2.1
46-50 2.7	46-50	2.7
61-65 3.6	61-65	3.6

SGS Customer Service Score by Usage

SGS's Customer Service score was rated the highest by customers who have used SGS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	4
2 to 5 Years	2.9
5 to 10 Years	3.6
Over 10 Years	2.8

SGS Customer Service Score by Industry

SGS's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consulting industry customers.

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Tech	3.5
Accounting	4.3
Aerospace and Aviation	5
Consulting	1.8
Environmental Services	4
Import and Export	2.6

SGS Customer Service vs. Competitors

Compared to its competitors, SGS's Customer Service score is rated right above ManpowerGroup, and is preceded by Bureau Veritas.

COMPANY		Customer Service Score
	Eurofins Scientific	4/5
	Bureau Veritas	3.9/5
	SGS	3.5/5
	ManpowerGroup	3.5/5
	UL Solutions	3.5/5
	Bureau Veritas North America	3.1/5
	ALS	3/5
	Intertek	2.6/5
	Cotecna	N/A
	Applus+	N/A

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SGS as an Employer

4.1/5

SGS has a 4.1/5 stars for its overall company culture rated by their employees

top

25%

CEO of SGS

Frankie Ng

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SGS scored a 6 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of SGS would recommend the brand to a friend. ENPS measures how likely SGS employees would recommend working at SGS to a friend.

Net Promoter Score

NPS Score

45%	Promoters
16%	Passive
39%	Detractors

Employee Net Promoter Score

eNPS Score

44%	Promoters
22%	Passive
34%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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