-20
NPS
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Intertek
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About Intertek's Brand
Provider of Quality and Safety Solutions Among its major competitors, Intertek is ranked in 6th place for NPS while Call-Em-All is 1st, and Bureau Veritas is 2nd.
Brand at a Glance
59%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Intertek Ranking
- #4 / 4 of its competitors
Intertek NPS
Intertek's Net Promoter Score (NPS) is a -20 with 31% Promoters, 18% Passives, and 51% Detractors. Net Promoter Score tracks whether Intertek's customers would recommend using the product based on a scale of -100 to 100.
Intertek Overall NPS
| 31% | Promoters |
|---|---|
| 18% | Passives |
| 51% | Detractors |
Intertek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -17 | Apr 2024 | -17 |
Jun 2024 -19 | Jun 2024 | -19 |
Aug 2024 -17 | Aug 2024 | -17 |
Sep 2024 -15 | Sep 2024 | -15 |
Oct 2024 -18 | Oct 2024 | -18 |
Jan 2025 -18 | Jan 2025 | -18 |
Feb 2025 -18 | Feb 2025 | -18 |
Mar 2025 -20 | Mar 2025 | -20 |
Apr 2025 -19 | Apr 2025 | -19 |
Jul 2025 -18 | Jul 2025 | -18 |
Sep 2025 -19 | Sep 2025 | -19 |
Nov 2025 -20 | Nov 2025 | -20 |
How Other Brands Compare
Intertek is ranked #4 for NPS among its competitors. Call-Em-All and SGS come in first and second, with UL Solutions coming in at third.
Intertek |  UL Solutions |  SGS |  Call-Em-All | |
| Global Ranking | #- | #923 | #- | #- |
| NPS | -20 | 3 | 6 | 71 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $22.77B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intertek NPS by Gender
Male customers rated Intertek's NPS 30 points higher than Female customers.
Male
-30
Intertek's NPS was rated -30 by Male customers on Comparably.
23%
Promoters
24%
Passives
53%
Detractors
Female
-60
Intertek's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Intertek NPS by Ethnicity
Intertek's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Asian or Pacific Islander -15 | Asian or Pacific Islander | -15 |
Intertek NPS by Age
Intertek's NPS was rated -20 points by customers ages 26-30 on Comparably.
Intertek NPS by Usage
Intertek's NPS was rated the highest by customers who have used Intertek's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -42 | Less than 1 Year | -42 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Intertek NPS vs. Competitors
Compared to its competitors, Intertek's NPS is rated right above Bureau Veritas North America, and is preceded by Securitas.
| COMPANY | NPS Score | |
|---|---|---|
| Call-Em-All | 71 |
 | Bureau Veritas | 50 |
| SGS | 6 |
| UL Solutions | 3 |
 | Securitas | -17 |
| Intertek | -20 |
 | Bureau Veritas North America | -33 |
Intertek Customer Reviews
Out of the 5 Intertek customer reviews 3 were positive and 2 were constructive. Intertek customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Intertek Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Intertek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Intertek Customer Loyalty Score by Gender
Female customers rated Intertek's Customer Loyalty score 6% higher than Male customers.
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Male
58%
Yes
Female
64%
Yes
Intertek Customer Loyalty Score by Ethnicity
Intertek's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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65
out of 100
Caucasian
36
out of 100
Asian or Pacific Islander
Intertek Customer Loyalty Score by Age
Intertek's Customer Loyalty score was rated 46% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 46% | 26-30 | 46% |
Intertek Customer Loyalty Score by Usage
Intertek's Customer Loyalty score was rated the highest by customers who have used Intertek's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Intertek Customer Loyalty Score by Industry
Intertek's Customer Loyalty score was rated 44% by Tech industry customers.
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Intertek Customer Loyalty vs. Competitors
Compared to its competitors, Intertek's Customer Loyalty score is rated right above Securitas, and is preceded by Bureau Veritas North America.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bureau Veritas | 84% |
| SGS | 80% |
| UL Solutions | 77% |
| Bureau Veritas North America | 71% |
| Intertek | 59% |
| Securitas | 57% |
| Call-Em-All | N/A |
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Intertek Product Quality
2.8/5
Intertek has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Intertek Product Information
Intertek’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Intertek's product the highest.
- Website
- http://www.intertek.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Education
Marketplaces
Small Business Services
Quick Insights into Intertek Product Quality
Intertek's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Intertek Product Quality the Highest
Ranked Intertek Product Quality the Lowest
Intertek Product Quality Score by Gender
Male customers rated Intertek's Product Quality score 0.6 stars higher than Female customers.
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Male
2.7/5
Female
2.1/5
Intertek Product Quality Score by Ethnicity
Intertek's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Intertek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Intertek Product Quality Score by Age
Intertek's Product Quality score was rated 2.9 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.9 | 26-30 | 2.9 |
Intertek Product Quality Score by Usage
Intertek's Product Quality score was rated the highest by customers who have used Intertek's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Intertek Product Quality Score by Industry
Intertek's Product Quality score was rated 3.4 stars by Tech industry customers.
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Intertek Product Quality vs. Competitors
Compared to its competitors, Intertek's Product Quality score is rated right above Securitas, and is preceded by Bureau Veritas North America.
| COMPANY | Product Quality Score | |
|---|---|---|
| Call-Em-All | 4.4/5 |
| Bureau Veritas | 3.9/5 |
| SGS | 3.6/5 |
| UL Solutions | 3.5/5 |
| Bureau Veritas North America | 3.1/5 |
| Intertek | 2.8/5 |
| Securitas | 2.7/5 |
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Intertek Pricing
Intertek ROI & Value For Money
2.8/5
Intertek has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Intertek Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Intertek ROI
Intertek's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Intertek's products/services for Less than 1 Year.
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Ranked Intertek ROI the Highest
Ranked Intertek ROI the Lowest
Intertek ROI Score by Gender
Male customers rated Intertek's ROI score 0.7 stars higher than Female customers.
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Male
2.7/5
Female
2/5
Intertek ROI Score by Ethnicity
Intertek's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Intertek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Intertek ROI Score by Age
Intertek's ROI score was rated 2.7 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.7 | 26-30 | 2.7 |
Intertek ROI Score by Usage
Intertek's ROI score was rated the highest by customers who have used Intertek's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Intertek ROI Score by Industry
Intertek's ROI score was rated 3.9 stars by Tech industry customers.
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Intertek Pricing vs. Competitors
Compared to its competitors, Intertek's ROI score is rated right below Bureau Veritas North America.
| COMPANY | Pricing Score | |
|---|---|---|
| Call-Em-All | 4.4/5 |
| Bureau Veritas | 3.9/5 |
| SGS | 3.5/5 |
| UL Solutions | 3.4/5 |
| Securitas | 3/5 |
| Bureau Veritas North America | 3/5 |
| Intertek | 2.8/5 |
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Intertek Customer Satisfaction (CSAT)
Intertek Customer Satisfaction (CSAT) Score
43 / 100
Intertek has an overall Customer Satisfaction score of 43 rated by its users and customers.
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Very Satisfied
23%
Satisfied
20%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
16%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Intertek Customer Satisfaction
Intertek's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Intertek's products/services for 5 to 10 Years.
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Ranked Intertek Customer Satisfaction the Highest
Ranked Intertek Customer Satisfaction the Lowest
Intertek Customer Satisfaction Score by Gender
Intertek's Customer Satisfaction score was rated 37 by Male customers on Comparably.
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37 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Intertek Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Intertek's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
42%
CSAT according to Asian or Pacific Islander
Intertek's Customer Satisfaction (CSAT) score was rated 57% according to Asian or Pacific Islander users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
15%
Very Dissatisfied
14%
Intertek Customer Satisfaction Score by Age
Intertek's Customer Satisfaction score was rated 38 points by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 38% |
Intertek Customer Satisfaction Score by Usage
Intertek's Customer Satisfaction score was rated the highest by customers who have used Intertek's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Intertek Customer Satisfaction vs. Competitors
Compared to its competitors, Intertek's Customer Satisfaction score is rated right above Call-Em-All, and is preceded by Securitas.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SGS | 71% |
| Bureau Veritas | 66% |
| Bureau Veritas North America | 61% |
| UL Solutions | 60% |
| Securitas | 54% |
| Intertek | 43% |
| Call-Em-All | 0% |
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Intertek Customer Service
2.6/5
Intertek has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Intertek's Customer Service
Address
109 Sutherland Dr, Mobile, AL
Website
http://www.intertek.com
Phone Number
+44 20 7396 3400
Quick Insights into Intertek Customer Service
Intertek's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Intertek Customer Service the Highest
Ranked Intertek Customer Service the Lowest
Intertek Customer Service Score by Gender
Male customers rated Intertek's Customer Service score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
Intertek Customer Service Score by Ethnicity
Intertek's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Intertek Customer Service Score by Age
Intertek's Customer Service score was rated 2.5 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
Intertek Customer Service Score by Usage
Intertek's Customer Service score was rated the highest by customers who have used Intertek's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Intertek Customer Service Score by Industry
Intertek's Customer Service score was rated 3.3 stars by Tech industry customers.
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Intertek Customer Service vs. Competitors
Compared to its competitors, Intertek's Customer Service score is rated right below Securitas.
| COMPANY | Customer Service Score | |
|---|---|---|
| Call-Em-All | 5/5 |
| Bureau Veritas | 3.9/5 |
| SGS | 3.5/5 |
| UL Solutions | 3.5/5 |
| Bureau Veritas North America | 3.1/5 |
| Securitas | 2.9/5 |
| Intertek | 2.6/5 |
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Intertek as an Employer
2.5/5
Intertek has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Intertek scored a -20 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Intertek would recommend the brand to a friend. ENPS measures how likely Intertek employees would recommend working at Intertek to a friend.
Net Promoter Score
-20
NPS Score
| 31% | Promoters |
|---|---|
| 18% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 16% | Promoters |
|---|---|
| 14% | Passive |
| 70% | Detractors |
