-15
NPS
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W L Gore
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About W L Gore's Brand
Among its major competitors, W L Gore is ranked in 3rd place for NPS while Medtronic is 1st, and The North Face is 2nd.
Brand at a Glance
54%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
W L Gore Ranking
- #3 / 4 of its competitors
W L Gore NPS
W L Gore's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether W L Gore's customers would recommend using the product based on a scale of -100 to 100.
W L Gore Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
W L Gore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Oct 2023 50 | Oct 2023 | 50 |
Dec 2023 0 | Dec 2023 | 0 |
Dec 2024 0 | Dec 2024 | 0 |
Mar 2025 -20 | Mar 2025 | -20 |
Apr 2025 0 | Apr 2025 | 0 |
Nov 2025 -15 | Nov 2025 | -15 |
How Other Brands Compare
W L Gore is ranked third for NPS among its competitors. Medtronic and The North Face come in first and second, with Endologix coming in at #4.
W L Gore |  The North Face |  Medtronic |  Endologix | |
| Global Ranking | #- | #466 | #546 | #- |
| NPS | -15 | 15 | 30 | -100 |
| Valuation Updated every 24 hours for public companies | - | $31.49B | $152.54B | $4.22M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
W L Gore NPS by Gender
W L Gore's NPS was rated -25 by Male customers on Comparably.
Male
-25
W L Gore's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
W L Gore's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
W L Gore NPS vs. Competitors
Compared to its competitors, W L Gore's NPS is rated right above Endologix, and is preceded by Bard.
| COMPANY | NPS Score | |
|---|---|---|
| Medtronic | 30 |
| The North Face | 15 |
 | Bard | N/A |
| W L Gore | -15 |
| Endologix | -100 |
W L Gore Customer Reviews
Out of the 2 W L Gore customer reviews 1 was positive and 1 was constructive. W L Gore customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
W L Gore Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of W L Gore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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W L Gore Customer Loyalty Score by Gender
W L Gore's Customer Loyalty score was rated 33 by Male customers on Comparably.
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Male
33%
Yes
Female
N/A
Yes
W L Gore Customer Loyalty vs. Competitors
Compared to its competitors, W L Gore's Customer Loyalty score is rated right above Endologix, and is preceded by The North Face.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Medtronic | 77% |
| The North Face | 71% |
| W L Gore | 54% |
| Endologix | 10% |
| Bard | N/A |
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W L Gore Product Quality
3.6/5
W L Gore has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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W L Gore Product Information
W L Gore’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.gore.com/
- Company Size
- 10,000+ Employees
Quick Insights into W L Gore Product Quality
W L Gore's Product Quality score was rated highest by Male customers.
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Ranked W L Gore Product Quality the Highest
W L Gore Product Quality Score by Gender
W L Gore's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
W L Gore Product Quality vs. Competitors
Compared to its competitors, W L Gore's Product Quality score is rated right above Bard, and is preceded by The North Face.
| COMPANY | Product Quality Score | |
|---|---|---|
| Endologix | 4/5 |
| Medtronic | 3.9/5 |
| The North Face | 3.7/5 |
| W L Gore | 3.6/5 |
| Bard | N/A |
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W L Gore Pricing
W L Gore ROI & Value For Money
3.6/5
W L Gore has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into W L Gore ROI
W L Gore's ROI score was rated highest by Male customers.
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Ranked W L Gore ROI the Highest
W L Gore ROI Score by Gender
W L Gore's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
W L Gore Pricing vs. Competitors
Compared to its competitors, W L Gore's ROI score is rated right above Endologix, and is preceded by Medtronic.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| W L Gore | 3.6/5 |
| Endologix | 3.5/5 |
| The North Face | 3.4/5 |
| Bard | N/A |
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W L Gore Customer Satisfaction (CSAT)
W L Gore Customer Satisfaction (CSAT) Score
83 / 100
W L Gore has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
16%
Satisfied
67%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into W L Gore Customer Satisfaction
W L Gore's Customer Satisfaction score was rated highest by Male customers.
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Ranked W L Gore Customer Satisfaction the Highest
W L Gore Customer Satisfaction Score by Gender
W L Gore's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
W L Gore Customer Satisfaction vs. Competitors
Compared to its competitors, W L Gore's Customer Satisfaction score is rated right above Medtronic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| W L Gore | 84% |
| Medtronic | 72% |
| The North Face | 65% |
| Endologix | 0% |
| Bard | 0% |
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W L Gore Customer Service
3.8/5
W L Gore has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About W L Gore's Customer Service
Website
https://www.gore.com/
Quick Insights into W L Gore Customer Service
W L Gore's Customer Service score was rated highest by Male customers.
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Ranked W L Gore Customer Service the Highest
W L Gore Customer Service Score by Gender
W L Gore's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
W L Gore Customer Service vs. Competitors
Compared to its competitors, W L Gore's Customer Service score is rated right above The North Face, and is preceded by Endologix.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medtronic | 4/5 |
| Endologix | 4/5 |
| W L Gore | 3.8/5 |
| The North Face | 3.4/5 |
| Bard | N/A |
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W L Gore as an Employer
3.9/5
W L Gore has a 3.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
W L Gore scored a -15 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of W L Gore would recommend the brand to a friend. ENPS measures how likely W L Gore employees would recommend working at W L Gore to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
