-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Edison
Marketing or Exec? Claim Your Free Account
About Edison's Brand
Among its major competitors, Edison is ranked in 3rd place for NPS while Tesla is 1st, and Everest Group is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Edison Ranking
- #3 / 4 of its competitors
Edison NPS
Edison's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Edison's customers would recommend using the product based on a scale of -100 to 100.
Edison Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Edison NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
How Other Brands Compare
Edison is ranked third for NPS among its competitors. Tesla and Everest Group come in first and second, with Spyryx Biosciences coming in at #4.
Edison |  Tesla |  Spyryx Biosciences |  Everest Group | |
| Global Ranking | #- | #32 | #- | #- |
| NPS | -100 | 29 | - | -17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $635.18B | $55.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edison NPS vs. Competitors
Compared to its competitors, Edison's NPS is rated right below Everest Group.
| COMPANY | NPS Score | |
|---|---|---|
| Tesla | 29 |
| Hedgeye Risk Management | N/A |
| Presidio Pharmaceuticals | N/A |
| Everest Group | -17 |
| Edison | -100 |
Edison Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Edison users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Edison Customer Loyalty vs. Competitors
Compared to its competitors, Edison's Customer Loyalty score is rated right above Hedgeye Risk Management, and is preceded by Tesla.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Everest Group | 85% |
| Tesla | 77% |
| Edison | 10% |
| Hedgeye Risk Management | N/A |
| Presidio Pharmaceuticals | N/A |
Unlock Edison Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Edison Customer Loyalty vs. Competitors data and gain insights into your customers today.
Edison Product Quality
1.5/5
Edison has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Edison's overall Product Quality score rated by its users and customers.
Edison Product Information
Edison’s product quality score is a 1.5 out of 5 as rated by its users and customers.
Edison Product Quality vs. Competitors
Compared to its competitors, Edison's Product Quality score is rated right above Hedgeye Risk Management, and is preceded by Everest Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tesla | 3.9/5 |
| Everest Group | 3.4/5 |
| Edison | 1.5/5 |
| Hedgeye Risk Management | N/A |
| Presidio Pharmaceuticals | N/A |
Unlock Edison Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Edison Product Quality vs. Competitors data and gain insights into your customers today.
Edison Pricing
Edison ROI & Value For Money
1.5/5
Edison has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Edison's overall ROI score rated by its users and customers.
Edison Pricing vs. Competitors
Compared to its competitors, Edison's ROI score is rated right above Hedgeye Risk Management, and is preceded by Everest Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Tesla | 3.9/5 |
| Everest Group | 3.3/5 |
| Edison | 1.5/5 |
| Hedgeye Risk Management | N/A |
| Presidio Pharmaceuticals | N/A |
Unlock Edison ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Edison ROI vs. Competitors data and gain insights into your customers today.
Edison Customer Service
1.5/5
Edison has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Edison's overall Customer Service score rated by its users and customers.
Edison Customer Service vs. Competitors
Compared to its competitors, Edison's Customer Service score is rated right above Hedgeye Risk Management, and is preceded by Everest Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tesla | 3.8/5 |
| Everest Group | 3.3/5 |
| Edison | 1.5/5 |
| Hedgeye Risk Management | N/A |
| Presidio Pharmaceuticals | N/A |
Unlock Edison Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Edison Customer Service vs. Competitors data and gain insights into your customers today.
Edison as an Employer
3.7/5
Edison has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Edison scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Edison would recommend the brand to a friend. ENPS measures how likely Edison employees would recommend working at Edison to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
