45
NPS
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Polaris
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About Polaris' Brand
Among its major competitors, Polaris is ranked in 1st place for NPS while Honda is 2nd, and Honda Motor Company is 3rd.
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Polaris Ranking
- #1 / 4 of its competitors
Polaris NPS
Polaris's Net Promoter Score (NPS) is a 45 with 69% Promoters, 7% Passives, and 24% Detractors. Net Promoter Score tracks whether Polaris's customers would recommend using the product based on a scale of -100 to 100.
Polaris Overall NPS
| 69% | Promoters |
|---|---|
| 7% | Passives |
| 24% | Detractors |
Polaris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 57 | Feb 2023 | 57 |
Apr 2023 60 | Apr 2023 | 60 |
May 2023 62 | May 2023 | 62 |
Jun 2023 65 | Jun 2023 | 65 |
Aug 2023 65 | Aug 2023 | 65 |
Nov 2023 59 | Nov 2023 | 59 |
Jan 2024 61 | Jan 2024 | 61 |
Feb 2024 63 | Feb 2024 | 63 |
Apr 2024 54 | Apr 2024 | 54 |
Jan 2025 56 | Jan 2025 | 56 |
Apr 2025 50 | Apr 2025 | 50 |
Jul 2025 43 | Jul 2025 | 43 |
How Other Brands Compare
Polaris is ranked first for NPS among its competitors. Honda and Honda Motor Company come in second and third, with Bombardier Recreational Products coming in at #4.
Polaris |  Honda |  Honda Motor Company |  Bombardier Recreational Products | |
| Global Ranking | #- | #36 | #- | #- |
| NPS | 45 | 37 | 34 | -9 |
| Valuation Updated every 24 hours for public companies | - | $51.61B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Polaris NPS by Gender
Polaris's NPS was rated 34 by both Female and Male customers on Comparably.
Male
34
Polaris's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
34
Polaris's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Polaris NPS by Ethnicity
Polaris's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Polaris NPS by Age
Polaris's NPS was rated 100 points by customers ages 18-25 on Comparably.
Polaris NPS vs. Competitors
Compared to its competitors, Polaris's NPS is rated right above Honda.
| COMPANY | NPS Score | |
|---|---|---|
| Polaris | 45 |
| Honda | 37 |
| Honda Motor Company | 34 |
| Bombardier Recreational Products | -9 |
Polaris Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Polaris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Polaris Customer Loyalty Score by Gender
Polaris's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Polaris Customer Loyalty Score by Ethnicity
Polaris's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Polaris.
100
out of 100
Caucasian
Polaris Customer Loyalty Score by Age
Polaris's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Polaris.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Polaris Customer Loyalty vs. Competitors
Compared to its competitors, Polaris's Customer Loyalty score is rated right above Bombardier Recreational Products, and is preceded by Honda.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Polaris | 84% |
| Bombardier Recreational Products | 83% |
| Honda Motor Company | 76% |
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Polaris Product Quality
3.9/5
Polaris has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Polaris Product Information
Polaris’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.polarisft.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into Polaris Product Quality
Polaris's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Polaris Product Quality the Highest
Ranked Polaris Product Quality the Lowest
Polaris Product Quality Score by Gender
Female customers rated Polaris's Product Quality score 1.2 stars higher than Male customers.
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Male
3.1/5
Female
4.3/5
Polaris Product Quality Score by Ethnicity
Polaris's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Polaris.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Polaris Product Quality Score by Age
Polaris's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Polaris Product Quality vs. Competitors
Compared to its competitors, Polaris's Product Quality score is rated right above Bombardier Recreational Products, and is preceded by Honda Motor Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Honda | 4.1/5 |
| Honda Motor Company | 4/5 |
| Polaris | 3.9/5 |
| Bombardier Recreational Products | 2.8/5 |
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Polaris Pricing
Polaris ROI & Value For Money
3.8/5
Polaris has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Polaris ROI
Polaris's ROI score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Polaris ROI the Highest
Ranked Polaris ROI the Lowest
Polaris ROI Score by Gender
Male customers rated Polaris's ROI score 0.7 stars higher than Female customers.
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Male
3.5/5
Female
2.8/5
Polaris ROI Score by Ethnicity
Polaris's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Polaris.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Polaris ROI Score by Age
Polaris's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Polaris Pricing vs. Competitors
Compared to its competitors, Polaris's ROI score is rated right above Honda Motor Company, and is preceded by Honda.
| COMPANY | Pricing Score | |
|---|---|---|
| Honda | 3.9/5 |
| Polaris | 3.8/5 |
| Honda Motor Company | 3.7/5 |
| Bombardier Recreational Products | 2.9/5 |
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Polaris Customer Satisfaction (CSAT)
Polaris Customer Satisfaction (CSAT) Score
68 / 100
Polaris has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
16%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Polaris Customer Satisfaction
Polaris's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Polaris Customer Satisfaction the Highest
Polaris Customer Satisfaction Score by Gender
Polaris's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Polaris Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Polaris' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
Polaris Customer Satisfaction Score by Age
Polaris's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Polaris Customer Satisfaction vs. Competitors
Compared to its competitors, Polaris's Customer Satisfaction score is rated right above Bombardier Recreational Products, and is preceded by Honda Motor Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Honda | 81% |
| Honda Motor Company | 75% |
| Polaris | 69% |
| Bombardier Recreational Products | 44% |
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Polaris Customer Service
3.8/5
Polaris has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Polaris's Customer Service
Website
http://www.polarisft.com/
Quick Insights into Polaris Customer Service
Polaris's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Polaris Customer Service the Highest
Ranked Polaris Customer Service the Lowest
Polaris Customer Service Score by Gender
Male customers rated Polaris's Customer Service score 0.2 stars higher than Female customers.
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Male
3.5/5
Female
3.3/5
Polaris Customer Service Score by Ethnicity
Polaris's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Polaris Customer Service Score by Age
Polaris's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Polaris Customer Service vs. Competitors
Compared to its competitors, Polaris's Customer Service score is rated right above Bombardier Recreational Products, and is preceded by Honda Motor Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| Honda | 4/5 |
| Honda Motor Company | 3.8/5 |
| Polaris | 3.8/5 |
| Bombardier Recreational Products | 2.7/5 |
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Polaris as an Employer
4.1/5
Polaris has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Polaris scored a 45 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Polaris would recommend the brand to a friend. ENPS measures how likely Polaris employees would recommend working at Polaris to a friend.
Net Promoter Score
45
NPS Score
| 69% | Promoters |
|---|---|
| 7% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 53% | Promoters |
|---|---|
| 29% | Passive |
| 18% | Detractors |
