27
NPS
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Niagara Bottling
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About Niagara Bottling's Brand
Niagara Bottling is a leading beverage manufacturer in the U.S., supplying some of the largest brands and stores throughout the country. Niagara began as a family business in 1963, offering Niagara® water in five-gallon containers for home and office delivery. In the early 1990s, we expanded into single-serve private label bottled water for grocery, club, convenience and wholesale customers. Today, we are committed to producing a variety of high-quality beverages, including bottled water, sparkling water, teas, sports drinks, non-dairy milk products and more, while reducing our impact on the environment. We remain a family business, providing our customers with an unbeatable combination of quality, price and service. Among its major competitors, Niagara Bottling is ranked in 4th place for NPS while Lifeway Foods is 1st, and Hershey Company is 2nd.Their current valuation is $28.40B
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Niagara Bottling Ranking
- #3 / 4 of its competitors
Niagara Bottling NPS
Niagara Bottling's Net Promoter Score (NPS) is a 27 with 57% Promoters, 13% Passives, and 30% Detractors. Net Promoter Score tracks whether Niagara Bottling's customers would recommend using the product based on a scale of -100 to 100.
Niagara Bottling Overall NPS
| 57% | Promoters |
|---|---|
| 13% | Passives |
| 30% | Detractors |
Niagara Bottling NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 31 | Dec 2024 | 31 |
Jan 2025 31 | Jan 2025 | 31 |
Feb 2025 31 | Feb 2025 | 31 |
Mar 2025 29 | Mar 2025 | 29 |
Apr 2025 29 | Apr 2025 | 29 |
Jun 2025 27 | Jun 2025 | 27 |
Jul 2025 29 | Jul 2025 | 29 |
Aug 2025 27 | Aug 2025 | 27 |
Sep 2025 25 | Sep 2025 | 25 |
Oct 2025 25 | Oct 2025 | 25 |
Nov 2025 25 | Nov 2025 | 25 |
Jan 2026 27 | Jan 2026 | 27 |
How Other Brands Compare
Niagara Bottling is ranked third for NPS among its competitors. Lifeway Foods and Hershey Company come in first and second, with Spindrift Beverage coming in at #4. Among those competitors, it is the second most valued company behind Hershey Company.
Niagara Bottling |  Hershey Company |  Spindrift Beverage |  Lifeway Foods | |
| Global Ranking | #- | #42 | #- | #- |
| NPS | 27 | 35 | -100 | 100 |
| Valuation Updated every 24 hours for public companies | $28.40B | $30.98B | $200.00M | $96.12M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Niagara Bottling NPS by Gender
Male customers rated Niagara Bottling's NPS 20 points higher than Female customers.
Male
45
Niagara Bottling's NPS was rated 45 by Male customers on Comparably.
67%
Promoters
11%
Passives
22%
Detractors
Female
25
Niagara Bottling's NPS was rated 25 by Female customers on Comparably.
57%
Promoters
11%
Passives
32%
Detractors
Niagara Bottling NPS by Ethnicity
Niagara Bottling's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 28 | Caucasian | 28 |
Hispanic or Latino 60 | Hispanic or Latino | 60 |
Other 14 | Other | 14 |
Niagara Bottling NPS by Age
Niagara Bottling's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Niagara Bottling NPS by Usage
Niagara Bottling's NPS was rated the highest by customers who have used Niagara Bottling's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Over 10 Years 60 | Over 10 Years | 60 |
Niagara Bottling NPS vs. Competitors
Compared to its competitors, Niagara Bottling's NPS is rated right above Spindrift Beverage, and is preceded by FIJI Water.
| COMPANY | NPS Score | |
|---|---|---|
| Lifeway Foods | 100 |
| Hershey Company | 35 |
 | FIJI Water | 28 |
| Niagara Bottling | 27 |
| Spindrift Beverage | -100 |
Niagara Bottling Customer Reviews
Out of the 5 Niagara Bottling customer reviews 3 were positive and 2 were constructive. Niagara Bottling customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Niagara Bottling Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Niagara Bottling users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Niagara Bottling Customer Loyalty Score by Gender
Female customers rated Niagara Bottling's Customer Loyalty score 1% higher than Male customers.
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Male
90%
Yes
Female
91%
Yes
Niagara Bottling Customer Loyalty Score by Ethnicity
Niagara Bottling's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Niagara Bottling.
87
out of 100
Caucasian
100
out of 100
Hispanic or Latino
87
out of 100
Other
Niagara Bottling Customer Loyalty Score by Age
Niagara Bottling's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 100% | 31-35 | 100% |
36-40 78% | 36-40 | 78% |
41-45 78% | 41-45 | 78% |
46-50 100% | 46-50 | 100% |
51-55 70% | 51-55 | 70% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 82% | 66+ | 82% |
Niagara Bottling Customer Loyalty Score by Usage
Niagara Bottling's Customer Loyalty score was rated the highest by customers who have used Niagara Bottling's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Niagara Bottling Customer Loyalty Score by Industry
Niagara Bottling's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
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Niagara Bottling Customer Loyalty vs. Competitors
Compared to its competitors, Niagara Bottling's Customer Loyalty score is rated right above Hershey Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Niagara Bottling | 85% |
| Hershey Company | 81% |
| FIJI Water | 79% |
| Lifeway Foods | N/A |
| Spindrift Beverage | N/A |
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Niagara Bottling Product Quality
3.9/5
Niagara Bottling has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Niagara Bottling Product Information
Niagara Bottling’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Beverage, Wine and Spirits industry rated Niagara Bottling's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Niagara Bottling the lowest at 3.5.
- Website
- http://niagarawater.com/
- Company Size
- 5,001-10,000 Employees
Industry
Beverage, Wine and Spirits
Quick Insights into Niagara Bottling Product Quality
Niagara Bottling's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Niagara Bottling Product Quality the Highest
Ranked Niagara Bottling Product Quality the Lowest
Niagara Bottling Product Quality Score by Gender
Male customers rated Niagara Bottling's Product Quality score 0.4 stars higher than Female customers.
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Male
4.4/5
Female
4/5
Niagara Bottling Product Quality Score by Ethnicity
Niagara Bottling's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Other 3.8 | Other | 3.8 |
Niagara Bottling Product Quality Score by Age
Niagara Bottling's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.6 | 46-50 | 4.6 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.6 | 56-60 | 3.6 |
61-65 4.3 | 61-65 | 4.3 |
66+ 4.5 | 66+ | 4.5 |
Niagara Bottling Product Quality Score by Usage
Niagara Bottling's Product Quality score was rated the highest by customers who have used Niagara Bottling's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Niagara Bottling Product Quality Score by Industry
Niagara Bottling's Product Quality score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Niagara Bottling Product Quality vs. Competitors
Compared to its competitors, Niagara Bottling's Product Quality score is rated right above Lifeway Foods, and is preceded by FIJI Water.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hershey Company | 4.1/5 |
| FIJI Water | 4.1/5 |
| Niagara Bottling | 3.9/5 |
| Lifeway Foods | 2.5/5 |
| Spindrift Beverage | N/A |
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Niagara Bottling Pricing
Niagara Bottling ROI & Value For Money
3.9/5
Niagara Bottling has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Niagara Bottling Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Niagara Bottling.
Quick Insights into Niagara Bottling ROI
Niagara Bottling's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Niagara Bottling ROI the Highest
Ranked Niagara Bottling ROI the Lowest
Niagara Bottling ROI Score by Gender
Male customers rated Niagara Bottling's ROI score 0.8 stars higher than Female customers.
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Male
4.2/5
Female
3.4/5
Niagara Bottling ROI Score by Ethnicity
Niagara Bottling's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Other 3.4 | Other | 3.4 |
Niagara Bottling ROI Score by Age
Niagara Bottling's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.9 | 36-40 | 3.9 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.1 | 51-55 | 3.1 |
56-60 3.4 | 56-60 | 3.4 |
61-65 3.9 | 61-65 | 3.9 |
66+ 4.3 | 66+ | 4.3 |
Niagara Bottling ROI Score by Usage
Niagara Bottling's ROI score was rated the highest by customers who have used Niagara Bottling's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Niagara Bottling ROI Score by Industry
Niagara Bottling's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Niagara Bottling Pricing vs. Competitors
Compared to its competitors, Niagara Bottling's ROI score is rated right above Hershey Company, and is preceded by Lifeway Foods.
| COMPANY | Pricing Score | |
|---|---|---|
| Lifeway Foods | 4/5 |
| Niagara Bottling | 3.9/5 |
| Hershey Company | 3.9/5 |
| FIJI Water | 3.7/5 |
| Spindrift Beverage | N/A |
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Niagara Bottling Customer Satisfaction (CSAT)
Niagara Bottling Customer Satisfaction (CSAT) Score
72 / 100
Niagara Bottling has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
50%
Satisfied
22%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Niagara Bottling Customer Satisfaction
Niagara Bottling's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Beverage, Wine and Spirits industry.
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Ranked Niagara Bottling Customer Satisfaction the Highest
Ranked Niagara Bottling Customer Satisfaction the Lowest
Niagara Bottling Customer Satisfaction Score by Gender
Male customers rated Niagara Bottling's Customer Satisfaction score 11 points higher than Female customers.
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81 / 100
MaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 13% | |
Very Dissatisfied | 0% |
70 / 100
FemaleVery Satisfied | 59% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 12% | |
Very Dissatisfied | 12% |
Niagara Bottling Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Niagara Bottling's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
45%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
5%
CSAT according to Hispanic or Latino
Niagara Bottling's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Niagara Bottling's Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.
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57 / 100
Very Satisfied
57%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
14%
Niagara Bottling Customer Satisfaction Score by Age
Niagara Bottling's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 75% | |||||||||||||||
| 66+ | 80% |
Niagara Bottling Customer Satisfaction Score by Usage
Niagara Bottling's Customer Satisfaction score was rated the highest by customers who have used Niagara Bottling's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Niagara Bottling Customer Satisfaction Score by Industry
Niagara Bottling's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
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}Niagara Bottling Customer Satisfaction vs. Competitors
Compared to its competitors, Niagara Bottling's Customer Satisfaction score is rated right above Lifeway Foods, and is preceded by FIJI Water.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hershey Company | 80% |
| FIJI Water | 78% |
| Niagara Bottling | 72% |
| Lifeway Foods | 0% |
| Spindrift Beverage | 0% |
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Niagara Bottling Customer Service
3.9/5
Niagara Bottling has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Niagara Bottling's Customer Service
Address
1440 Bridgegate Dr, Diamond Bar, CA 91765
Website
http://niagarawater.com/
Phone Number
9092305000
Niagara Bottling's Social Links
Quick Insights into Niagara Bottling Customer Service
Niagara Bottling's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Beverage, Wine and Spirits industry.
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Ranked Niagara Bottling Customer Service the Highest
Ranked Niagara Bottling Customer Service the Lowest
Niagara Bottling Customer Service Score by Gender
Male customers rated Niagara Bottling's Customer Service score 0.5 stars higher than Female customers.
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Male
4/5
Female
3.5/5
Niagara Bottling Customer Service Score by Ethnicity
Niagara Bottling's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
Other 3.3 | Other | 3.3 |
Niagara Bottling Customer Service Score by Age
Niagara Bottling's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.1 | 51-55 | 3.1 |
56-60 3.1 | 56-60 | 3.1 |
61-65 4.1 | 61-65 | 4.1 |
66+ 4 | 66+ | 4 |
Niagara Bottling Customer Service Score by Usage
Niagara Bottling's Customer Service score was rated the highest by customers who have used Niagara Bottling's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Niagara Bottling Customer Service Score by Industry
Niagara Bottling's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
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Niagara Bottling Customer Service vs. Competitors
Compared to its competitors, Niagara Bottling's Customer Service score is rated right above Lifeway Foods, and is preceded by Hershey Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| FIJI Water | 3.9/5 |
| Hershey Company | 3.9/5 |
| Niagara Bottling | 3.9/5 |
| Lifeway Foods | N/A |
| Spindrift Beverage | N/A |
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Niagara Bottling as an Employer
3.8/5
Niagara Bottling has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Niagara Bottling scored a 27 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Niagara Bottling would recommend the brand to a friend. ENPS measures how likely Niagara Bottling employees would recommend working at Niagara Bottling to a friend.
Net Promoter Score
27
NPS Score
| 57% | Promoters |
|---|---|
| 13% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
