bookmyshow NPS & Customer Reviews

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bookmyshow

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bookmyshow

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About bookmyshow's Brand

India's Largest Entertainment Central for Movie Tickets, Event Tickets, and Concert Tickets. Among its major competitors, bookmyshow is ranked in 2nd place for NPS while INOX Leisure is 1st, and Paytm is 3rd.

Brand at a Glance

81%

Customer Loyalty

3.7/5

Product Quality

3.5/5

Pricing

3.6/5

Customer Service

bookmyshow Ranking

^#2 / 4 of its competitors

bookmyshow NPS

bookmyshow's Net Promoter Score (NPS) is a 26 with 54% Promoters, 18% Passives, and 28% Detractors. Net Promoter Score tracks whether bookmyshow's customers would recommend using the product based on a scale of -100 to 100.

bookmyshow Overall NPS

NPS

54%	Promoters
18%	Passives
28%	Detractors

bookmyshow NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 14	Jan 2023	14
Feb 2023 19	Feb 2023	19
Mar 2023 11	Mar 2023	11
Apr 2023 20	Apr 2023	20
Jun 2023 21	Jun 2023	21
Sep 2023 24	Sep 2023	24
Oct 2023 20	Oct 2023	20
Nov 2023 25	Nov 2023	25
Feb 2024 28	Feb 2024	28
Mar 2024 29	Mar 2024	29
May 2024 31	May 2024	31
Oct 2024 24	Oct 2024	24

How Other Brands Compare

bookmyshow is ranked second for NPS among its competitors. INOX Leisure and Paytm come in first and third, with Flipkart coming in at #4.

	bookmyshow	Flipkart	INOX Leisure	Paytm
Global Ranking	#-	#941	#-	#-
NPS	26	-17	40	15

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

bookmyshow NPS by Gender

Male customers rated bookmyshow's NPS 6 points higher than Female customers.

Male

bookmyshow's NPS was rated 17 by Male customers on Comparably.

50%

Promoters

17%

Passives

33%

Detractors

Female

bookmyshow's NPS was rated 11 by Female customers on Comparably.

44%

Promoters

23%

Passives

33%

Detractors

bookmyshow NPS by Ethnicity

bookmyshow's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 18	Asian or Pacific Islander	18
Other -34	Other	-34

bookmyshow NPS by Age

bookmyshow's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

24%

38%

26-30

67%

33%

bookmyshow NPS by Usage

bookmyshow's NPS was rated the highest by customers who have used bookmyshow's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
2 to 5 Years 33	2 to 5 Years	33
5 to 10 Years 0	5 to 10 Years	0

bookmyshow NPS vs. Competitors

Compared to its competitors, bookmyshow's NPS is rated right above Paytm, and is preceded by INOX Leisure.

COMPANY		NPS Score
	INOX Leisure	40
	bookmyshow	26
	Paytm	15
	Flipkart	-17

bookmyshow Customer Reviews

Out of the 5 bookmyshow customer reviews 3 were positive and 2 were constructive. bookmyshow customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

bookmyshow Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of bookmyshow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81%

19%

bookmyshow Customer Loyalty Score by Gender

Male customers rated bookmyshow's Customer Loyalty score 10% higher than Female customers.

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Male

100%

Yes

Female

90%

Yes

bookmyshow Customer Loyalty Score by Ethnicity

bookmyshow's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

100

out of 100

Other

bookmyshow Customer Loyalty Score by Age

bookmyshow's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 89%	18-25	89%
26-30 100%	26-30	100%

bookmyshow Customer Loyalty Score by Usage

bookmyshow's Customer Loyalty score was rated the highest by customers who have used bookmyshow's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	100%
5 to 10 Years	78%

bookmyshow Customer Loyalty Score by Industry

bookmyshow's Customer Loyalty score was rated 87% by Tech industry customers.

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Tech	87%

bookmyshow Customer Loyalty vs. Competitors

Compared to its competitors, bookmyshow's Customer Loyalty score is rated right above INOX Leisure, and is preceded by Paytm.

COMPANY		Customer Loyalty Score
	Flipkart	83%
	Paytm	82%
	bookmyshow	81%
	INOX Leisure	74%

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bookmyshow Product Quality

3.7/5

bookmyshow has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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bookmyshow Product Information

bookmyshow’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated bookmyshow's product the highest.

Website: http://www.bookmyshow.com

Company Size: 501-1,000 Employees

Industry

Consumer Services

Marketplaces

Media

Social

Sports & Entertainment

Quick Insights into bookmyshow Product Quality

bookmyshow's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Male customers.

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Ranked bookmyshow Product Quality the Highest

18-25	4.4
5 to 10 Years	4.2
Female	4.2

Ranked bookmyshow Product Quality the Lowest

2 to 5 Years	4.1
Other	4
Male	3.9

bookmyshow Product Quality Score by Gender

Female customers rated bookmyshow's Product Quality score 0.3 stars higher than Male customers.

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Male

3.9/5

Female

4.2/5

bookmyshow Product Quality Score by Ethnicity

bookmyshow's Product Quality score was rated 4 stars by both Asian or Pacific Islander and Other customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4	Other	4

bookmyshow Product Quality Score by Age

bookmyshow's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 4.4	18-25	4.4
26-30 4.3	26-30	4.3

bookmyshow Product Quality Score by Usage

bookmyshow's Product Quality score was rated the highest by customers who have used bookmyshow's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	4.1
5 to 10 Years	4.2

bookmyshow Product Quality Score by Industry

bookmyshow's Product Quality score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

bookmyshow Product Quality vs. Competitors

Compared to its competitors, bookmyshow's Product Quality score is rated right above INOX Leisure, and is preceded by Paytm.

COMPANY		Product Quality Score
	Paytm	3.8/5
	bookmyshow	3.7/5
	INOX Leisure	3.5/5
	Flipkart	3/5

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bookmyshow Pricing

bookmyshow ROI & Value For Money

3.5/5

bookmyshow has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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bookmyshow Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into bookmyshow ROI

bookmyshow's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.

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Ranked bookmyshow ROI the Highest

18-25	3.5
2 to 5 Years	3.4
Female	3.4

Ranked bookmyshow ROI the Lowest

5 to 10 Years	3.4
Male	3.1
Other	3.1

bookmyshow ROI Score by Gender

Female customers rated bookmyshow's ROI score 0.3 stars higher than Male customers.

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Male

3.1/5

Female

3.4/5

bookmyshow ROI Score by Ethnicity

bookmyshow's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Other 3.1	Other	3.1

bookmyshow ROI Score by Age

bookmyshow's ROI score was rated 3.5 stars by customers ages 18-25 and customers ages 26-30 on Comparably.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 3.5	26-30	3.5

bookmyshow ROI Score by Usage

bookmyshow's ROI score was rated 3.4 stars by customers who have used bookmyshow's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.

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2 to 5 Years	3.4
5 to 10 Years	3.4

bookmyshow ROI Score by Industry

bookmyshow's ROI score was rated 3.1 stars by Tech industry customers.

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Tech	3.1

bookmyshow Pricing vs. Competitors

Compared to its competitors, bookmyshow's ROI score is rated right above INOX Leisure, and is preceded by Paytm.

COMPANY		Pricing Score
	Paytm	3.7/5
	bookmyshow	3.5/5
	INOX Leisure	3.3/5
	Flipkart	2.8/5

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bookmyshow Customer Satisfaction (CSAT)

bookmyshow Customer Satisfaction (CSAT) Score

81 / 100

bookmyshow has an overall Customer Satisfaction score of 81 rated by its users and customers.

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Very Satisfied	29%
Satisfied	52%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	10%
Very Dissatisfied	6%

Very Satisfied

29%

Satisfied

52%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into bookmyshow Customer Satisfaction

bookmyshow's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.

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Ranked bookmyshow Customer Satisfaction the Highest

18-25	100%
5 to 10 Years	100%
Asian or Pacific Islander	91%

Ranked bookmyshow Customer Satisfaction the Lowest

2 to 5 Years	83%
Male	83%
Other	67%

bookmyshow Customer Satisfaction Score by Gender

Female customers rated bookmyshow's Customer Satisfaction score 6 points higher than Male customers.

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83 / 100

Male

	Very Satisfied	50%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	17%

89 / 100

Female

	Very Satisfied	11%
	Satisfied	78%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	11%
	Very Dissatisfied	0%

bookmyshow Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
91%
Other
67%

CSAT according to Asian or Pacific Islander

bookmyshow's Customer Satisfaction (CSAT) score was rated 91% according to Asian or Pacific Islander users and customers.

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91 / 100

Very Satisfied	18%
Satisfied	73%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	9%

Very Satisfied

18%

Satisfied

73%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

bookmyshow's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

bookmyshow Customer Satisfaction Score by Age

bookmyshow's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 26-30 on Comparably.

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100

Breakdown

Age

Score

18-25

100%

26-30

100%

bookmyshow Customer Satisfaction Score by Usage

bookmyshow's Customer Satisfaction score was rated the highest by customers who have used bookmyshow's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	83
5 to 10 Years	100

bookmyshow Customer Satisfaction Score by Industry

bookmyshow's Customer Satisfaction score was rated 86 points by Tech industry customers.

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	"title": "bookmyshow Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
			"score": 86,
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			"csatScore": 86,
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			"scoreClassName": "max",
			"scoreLabel": 86
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Tech	86

bookmyshow Customer Satisfaction vs. Competitors

Compared to its competitors, bookmyshow's Customer Satisfaction score is rated right above Paytm, and is preceded by INOX Leisure.

COMPANY		Customer Satisfaction (CSAT) Score
	INOX Leisure	82%
	bookmyshow	81%
	Paytm	80%
	Flipkart	53%

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bookmyshow Customer Service

3.6/5

bookmyshow has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About bookmyshow's Customer Service

Address

Ground Floor, Gulmohar Cross Road, No. 7, Juhu Scheme, Mumbai,

Website

http://www.bookmyshow.com

Phone Number

2265088960

Quick Insights into bookmyshow Customer Service

bookmyshow's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used bookmyshow's products/services for 5 to 10 Years.

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Ranked bookmyshow Customer Service the Highest

26-30	3.8
2 to 5 Years	3.6
Other	3.6

Ranked bookmyshow Customer Service the Lowest

Male	3.3
Asian or Pacific Islander	3.2
5 to 10 Years	3.1

bookmyshow Customer Service Score by Gender

Female customers rated bookmyshow's Customer Service score 0.2 stars higher than Male customers.

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Male

3.3/5

Female

3.5/5

bookmyshow Customer Service Score by Ethnicity

bookmyshow's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Other 3.6	Other	3.6

bookmyshow Customer Service Score by Age

bookmyshow's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 3.7	18-25	3.7
26-30 3.8	26-30	3.8

bookmyshow Customer Service Score by Usage

bookmyshow's Customer Service score was rated the highest by customers who have used bookmyshow's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	3.6
5 to 10 Years	3.1

bookmyshow Customer Service Score by Industry

bookmyshow's Customer Service score was rated 3.4 stars by Tech industry customers.

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Tech	3.4

bookmyshow Customer Service vs. Competitors

Compared to its competitors, bookmyshow's Customer Service score is rated right above INOX Leisure, and is preceded by Paytm.

COMPANY		Customer Service Score
	Paytm	3.7/5
	bookmyshow	3.6/5
	INOX Leisure	3.3/5
	Flipkart	2.8/5

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bookmyshow as an Employer

4.3/5

bookmyshow has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of bookmyshow

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

bookmyshow scored a 26 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of bookmyshow would recommend the brand to a friend. ENPS measures how likely bookmyshow employees would recommend working at bookmyshow to a friend.

Net Promoter Score

NPS Score

54%	Promoters
18%	Passive
28%	Detractors

Employee Net Promoter Score

-1

eNPS Score

37%	Promoters
25%	Passive
38%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail