-10
NPS
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CHS Inc.
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About CHS Inc. Brand
CHS Inc. (www.chsinc.com) is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States. Among its major competitors, CHS Inc. is ranked in 2nd place for NPS while Cargill is 1st, and Monsanto Company is 3rd.Their current market cap is $593.47M
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.5/5
Customer Service
CHS Inc. Ranking
- #2 / 4 of its competitors
CHS Inc. NPS
CHS Inc.'s Net Promoter Score (NPS) is a -10 with 38% Promoters, 14% Passives, and 48% Detractors. Net Promoter Score tracks whether CHS Inc.'s customers would recommend using the product based on a scale of -100 to 100.
CHS Inc. Overall NPS
| 38% | Promoters |
|---|---|
| 14% | Passives |
| 48% | Detractors |
CHS Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 3 | Jul 2023 | 3 |
Aug 2023 4 | Aug 2023 | 4 |
Dec 2023 -1 | Dec 2023 | -1 |
Mar 2024 -3 | Mar 2024 | -3 |
May 2024 -4 | May 2024 | -4 |
Aug 2024 -1 | Aug 2024 | -1 |
Dec 2024 -2 | Dec 2024 | -2 |
Jan 2025 -7 | Jan 2025 | -7 |
Mar 2025 -6 | Mar 2025 | -6 |
Apr 2025 -8 | Apr 2025 | -8 |
Jul 2025 -13 | Jul 2025 | -13 |
Dec 2025 -9 | Dec 2025 | -9 |
How Other Brands Compare
CHS Inc. is ranked second for NPS among its competitors. Cargill and Monsanto Company come in first and third, with Bunge North America coming in at #4. Among those competitors, it is the second most valued company.
CHS Inc. |  Cargill | Monsanto Company | Bunge North America | |
| Global Ranking | #- | #297 | #- | #- |
| NPS | -10 | 26 | -23 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $593.47M | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CHS Inc. NPS by Gender
Male customers rated CHS Inc.'s NPS 68 points higher than Female customers.
Male
40
CHS Inc.'s NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
-28
CHS Inc.'s NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
CHS Inc. NPS by Ethnicity
CHS Inc.'s NPS was rated -57 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
CHS Inc. NPS by Age
CHS Inc.'s NPS was rated 50 points by customers ages 51-55 on Comparably.
CHS Inc. NPS by Usage
CHS Inc.'s NPS was rated the highest by customers who have used CHS Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
5 to 10 Years 17 | 5 to 10 Years | 17 |
Over 10 Years -50 | Over 10 Years | -50 |
CHS Inc. NPS vs. Competitors
Compared to its competitors, CHS Inc.'s NPS is rated right above Monsanto Company, and is preceded by Bunge North America.
| COMPANY | NPS Score | |
|---|---|---|
| Cargill | 26 |
| Bunge North America | N/A |
| CHS Inc. | -10 |
| Monsanto Company | -23 |
CHS Inc. Customer Reviews
Out of the 5 CHS Inc. customer reviews 2 were positive and 3 were constructive. CHS Inc. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CHS Inc. Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of CHS Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CHS Inc. Customer Loyalty Score by Gender
Male customers rated CHS Inc.'s Customer Loyalty score 13% higher than Female customers.
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Male
100%
Yes
Female
87%
Yes
CHS Inc. Customer Loyalty Score by Ethnicity
CHS Inc.'s Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
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87
out of 100
Caucasian
CHS Inc. Customer Loyalty Score by Age
CHS Inc.'s Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
CHS Inc. Customer Loyalty Score by Usage
CHS Inc.'s Customer Loyalty score was rated the highest by customers who have used CHS Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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CHS Inc. Customer Loyalty Score by Industry
CHS Inc.'s Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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CHS Inc. Customer Loyalty vs. Competitors
Compared to its competitors, CHS Inc.'s Customer Loyalty score is rated right above Monsanto Company, and is preceded by Cargill.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cargill | 81% |
| CHS Inc. | 78% |
| Monsanto Company | 60% |
| Bunge North America | N/A |
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CHS Inc. Product Quality
3.4/5
CHS Inc. has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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CHS Inc. Product Information
CHS Inc.’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated CHS Inc.'s product the highest.
- Website
- http://www.chsinc.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Agriculture & Farming
Energy
Quick Insights into CHS Inc. Product Quality
CHS Inc.'s Product Quality score was rated highest by customers who have used CHS Inc.'s products/services for 1 to 2 Years, and rated lowest by customers who have used CHS Inc.'s products/services for Over 10 Years.
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Ranked CHS Inc. Product Quality the Highest
Ranked CHS Inc. Product Quality the Lowest
CHS Inc. Product Quality Score by Gender
Male customers rated CHS Inc.'s Product Quality score 0.6 stars higher than Female customers.
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Male
4.1/5
Female
3.5/5
CHS Inc. Product Quality Score by Ethnicity
CHS Inc.'s Product Quality score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
CHS Inc. Product Quality Score by Age
CHS Inc.'s Product Quality score was rated 3.6 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.6 | 51-55 | 3.6 |
CHS Inc. Product Quality Score by Usage
CHS Inc.'s Product Quality score was rated the highest by customers who have used CHS Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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CHS Inc. Product Quality Score by Industry
CHS Inc.'s Product Quality score was rated 3.5 stars by Healthcare, Hospitals and Medicine industry customers.
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CHS Inc. Product Quality vs. Competitors
Compared to its competitors, CHS Inc.'s Product Quality score is rated right above Monsanto Company, and is preceded by Cargill.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cargill | 4/5 |
| CHS Inc. | 3.4/5 |
| Monsanto Company | 2.9/5 |
| Bunge North America | N/A |
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CHS Inc. Pricing
CHS Inc. ROI & Value For Money
3.3/5
CHS Inc. has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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CHS Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into CHS Inc. ROI
CHS Inc.'s ROI score was rated highest by customers who have used CHS Inc.'s products/services for 1 to 2 Years, and rated lowest by customers who have used CHS Inc.'s products/services for Over 10 Years.
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Ranked CHS Inc. ROI the Highest
Ranked CHS Inc. ROI the Lowest
CHS Inc. ROI Score by Gender
Male customers rated CHS Inc.'s ROI score 0.8 stars higher than Female customers.
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Male
3.9/5
Female
3.1/5
CHS Inc. ROI Score by Ethnicity
CHS Inc.'s ROI score was rated 2.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
CHS Inc. ROI Score by Age
CHS Inc.'s ROI score was rated 3.6 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.6 | 51-55 | 3.6 |
CHS Inc. ROI Score by Usage
CHS Inc.'s ROI score was rated the highest by customers who have used CHS Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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CHS Inc. ROI Score by Industry
CHS Inc.'s ROI score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
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CHS Inc. Pricing vs. Competitors
Compared to its competitors, CHS Inc.'s ROI score is rated right above Monsanto Company, and is preceded by Cargill.
| COMPANY | Pricing Score | |
|---|---|---|
| Cargill | 3.8/5 |
| CHS Inc. | 3.3/5 |
| Monsanto Company | 2.8/5 |
| Bunge North America | N/A |
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CHS Inc. Customer Satisfaction (CSAT)
CHS Inc. Customer Satisfaction (CSAT) Score
59 / 100
CHS Inc. has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
42%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
14%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CHS Inc. Customer Satisfaction
CHS Inc.'s Customer Satisfaction score was rated highest by customers who have used CHS Inc.'s products/services for 5 to 10 Years, and rated lowest by customers who have used CHS Inc.'s products/services for Over 10 Years.
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Ranked CHS Inc. Customer Satisfaction the Highest
Ranked CHS Inc. Customer Satisfaction the Lowest
CHS Inc. Customer Satisfaction Score by Gender
Male customers rated CHS Inc.'s Customer Satisfaction score 30 points higher than Female customers.
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80 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 16% | |
Very Dissatisfied | 17% |
CHS Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CHS Inc. Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
CHS Inc. Customer Satisfaction Score by Age
CHS Inc.'s Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.
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0
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% |
CHS Inc. Customer Satisfaction Score by Usage
CHS Inc.'s Customer Satisfaction score was rated the highest by customers who have used CHS Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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CHS Inc. Customer Satisfaction Score by Industry
CHS Inc.'s Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
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"scoreClassName": "max",
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}CHS Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, CHS Inc.'s Customer Satisfaction score is rated right above Monsanto Company, and is preceded by Cargill.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cargill | 77% |
| CHS Inc. | 58% |
| Monsanto Company | 41% |
| Bunge North America | 0% |
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CHS Inc. Customer Service
3.5/5
CHS Inc. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About CHS Inc.'s Customer Service
Address
5500 Cenex Drive, Inver Grove Heights, MN 55077
Website
http://www.chsinc.com/
Quick Insights into CHS Inc. Customer Service
CHS Inc.'s Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used CHS Inc.'s products/services for Over 10 Years.
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Ranked CHS Inc. Customer Service the Highest
Ranked CHS Inc. Customer Service the Lowest
CHS Inc. Customer Service Score by Gender
Female customers rated CHS Inc.'s Customer Service score 0.1 stars higher than Male customers.
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Male
3.9/5
Female
4/5
CHS Inc. Customer Service Score by Ethnicity
CHS Inc.'s Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
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0
20
40
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
CHS Inc. Customer Service Score by Age
CHS Inc.'s Customer Service score was rated 3.7 stars by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.7 | 51-55 | 3.7 |
CHS Inc. Customer Service Score by Usage
CHS Inc.'s Customer Service score was rated the highest by customers who have used CHS Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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CHS Inc. Customer Service Score by Industry
CHS Inc.'s Customer Service score was rated 5 stars by Healthcare, Hospitals and Medicine industry customers.
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CHS Inc. Customer Service vs. Competitors
Compared to its competitors, CHS Inc.'s Customer Service score is rated right above Monsanto Company, and is preceded by Cargill.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cargill | 3.9/5 |
| CHS Inc. | 3.5/5 |
| Monsanto Company | 2.9/5 |
| Bunge North America | N/A |
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CHS Inc. as an Employer
2.8/5
CHS Inc. has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
CHS Inc. scored a -10 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of CHS Inc. would recommend the brand to a friend. ENPS measures how likely CHS Inc. employees would recommend working at CHS Inc. to a friend.
Net Promoter Score
-10
NPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 40% | Promoters |
|---|---|
| 9% | Passive |
| 51% | Detractors |
