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NPS
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PA Consulting
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About PA Consulting's Brand
"PA Consulting provides management, Information Technology consulting, technology and innovation services." Among its major competitors, PA Consulting is ranked in 3rd place for NPS while Hamilton is 1st, and Accenture is 2nd.
Brand at a Glance
58%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
PA Consulting Ranking
- #3 / 4 of its competitors
PA Consulting NPS
PA Consulting's Net Promoter Score (NPS) is a 7 with 43% Promoters, 21% Passives, and 36% Detractors. Net Promoter Score tracks whether PA Consulting's customers would recommend using the product based on a scale of -100 to 100.
PA Consulting Overall NPS
| 43% | Promoters |
|---|---|
| 21% | Passives |
| 36% | Detractors |
PA Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Jun 2021 -100 | Jun 2021 | -100 |
Jan 2022 -50 | Jan 2022 | -50 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 15 | Mar 2022 | 15 |
Nov 2022 13 | Nov 2022 | 13 |
Jan 2023 11 | Jan 2023 | 11 |
Jul 2023 0 | Jul 2023 | 0 |
Sep 2023 9 | Sep 2023 | 9 |
Nov 2023 8 | Nov 2023 | 8 |
Dec 2024 16 | Dec 2024 | 16 |
May 2025 6 | May 2025 | 6 |
How Other Brands Compare
PA Consulting is ranked third for NPS among its competitors. Hamilton and Accenture come in first and second, with Mousera coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PA Consulting NPS by Gender
PA Consulting's NPS was rated -34 by Male customers on Comparably.
Male
-34
PA Consulting's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
PA Consulting's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
PA Consulting NPS by Usage
PA Consulting's NPS was rated 0 points by customers who have used PA Consulting's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
PA Consulting NPS vs. Competitors
Compared to its competitors, PA Consulting's NPS is rated right above Unified Technology Solutions, and is preceded by Accenture.
| COMPANY | NPS Score | |
|---|---|---|
 | Hamilton | 30 |
 | Accenture | 20 |
| PA Consulting | 7 |
 | Unified Technology Solutions | N/A |
PA Consulting Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of PA Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PA Consulting Customer Loyalty Score by Gender
PA Consulting's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
PA Consulting Customer Loyalty Score by Usage
PA Consulting's Customer Loyalty score was rated 70% by customers who have used PA Consulting's products/services for Less than 1 Year.
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PA Consulting Customer Loyalty vs. Competitors
Compared to its competitors, PA Consulting's Customer Loyalty score is rated right above Unified Technology Solutions, and is preceded by Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hamilton | 74% |
| Accenture | 71% |
| PA Consulting | 58% |
| Unified Technology Solutions | N/A |
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PA Consulting Product Quality
3.5/5
PA Consulting has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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PA Consulting Product Information
PA Consulting’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.paconsulting.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Quick Insights into PA Consulting Product Quality
PA Consulting's Product Quality score was rated highest by customers who have used PA Consulting's products/services for Less than 1 Year.
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Ranked PA Consulting Product Quality the Highest
PA Consulting Product Quality Score by Gender
PA Consulting's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
PA Consulting Product Quality Score by Usage
PA Consulting's Product Quality score was rated 3.1 stars by customers who have used PA Consulting's products/services for Less than 1 Year.
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PA Consulting Product Quality vs. Competitors
Compared to its competitors, PA Consulting's Product Quality score is rated right above Unified Technology Solutions, and is preceded by Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hamilton | 3.9/5 |
| Accenture | 3.7/5 |
| PA Consulting | 3.5/5 |
| Unified Technology Solutions | N/A |
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PA Consulting Pricing
PA Consulting ROI & Value For Money
3.7/5
PA Consulting has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into PA Consulting ROI
PA Consulting's ROI score was rated highest by customers who have used PA Consulting's products/services for Less than 1 Year.
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Ranked PA Consulting ROI the Highest
PA Consulting ROI Score by Gender
PA Consulting's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
PA Consulting ROI Score by Usage
PA Consulting's ROI score was rated 3.3 stars by customers who have used PA Consulting's products/services for Less than 1 Year.
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PA Consulting Pricing vs. Competitors
Compared to its competitors, PA Consulting's ROI score is rated right above Hamilton.
| COMPANY | Pricing Score | |
|---|---|---|
| PA Consulting | 3.7/5 |
| Hamilton | 3.7/5 |
| Accenture | 3.6/5 |
| Unified Technology Solutions | N/A |
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PA Consulting Customer Satisfaction (CSAT)
PA Consulting Customer Satisfaction (CSAT) Score
76 / 100
PA Consulting has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PA Consulting Customer Satisfaction
PA Consulting's Customer Satisfaction score was rated highest by customers who have used PA Consulting's products/services for Less than 1 Year.
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Ranked PA Consulting Customer Satisfaction the Highest
PA Consulting Customer Satisfaction Score by Usage
PA Consulting's Customer Satisfaction score was rated 66 points by customers who have used PA Consulting's products/services for Less than 1 Year.
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PA Consulting Customer Satisfaction vs. Competitors
Compared to its competitors, PA Consulting's Customer Satisfaction score is rated right above Accenture, and is preceded by Hamilton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hamilton | 94% |
| PA Consulting | 76% |
| Accenture | 75% |
| Unified Technology Solutions | 0% |
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PA Consulting Customer Service
3.7/5
PA Consulting has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About PA Consulting's Customer Service
Address
London, AR United States of America
Website
http://www.paconsulting.com/
Quick Insights into PA Consulting Customer Service
PA Consulting's Customer Service score was rated highest by customers who have used PA Consulting's products/services for Less than 1 Year.
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Ranked PA Consulting Customer Service the Highest
PA Consulting Customer Service Score by Gender
PA Consulting's Customer Service score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
PA Consulting Customer Service Score by Usage
PA Consulting's Customer Service score was rated 3.1 stars by customers who have used PA Consulting's products/services for Less than 1 Year.
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PA Consulting Customer Service vs. Competitors
Compared to its competitors, PA Consulting's Customer Service score is rated right above Hamilton, and is preceded by Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Accenture | 3.8/5 |
| PA Consulting | 3.7/5 |
| Hamilton | 3.6/5 |
| Unified Technology Solutions | N/A |
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PA Consulting as an Employer
3.4/5
PA Consulting has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
PA Consulting scored a 7 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of PA Consulting would recommend the brand to a friend. ENPS measures how likely PA Consulting employees would recommend working at PA Consulting to a friend.
Net Promoter Score
7
NPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 33% | Promoters |
|---|---|
| 28% | Passive |
| 39% | Detractors |
