50
NPS
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National Gypsum
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About National Gypsum's Brand
Among its major competitors, National Gypsum is ranked in 1st place for NPS while Georgia-Pacific is 2nd, and USG is 3rd.
Brand at a Glance
90%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
National Gypsum Ranking
- #1 / 3 of its competitors
National Gypsum NPS
National Gypsum's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether National Gypsum's customers would recommend using the product based on a scale of -100 to 100.
National Gypsum Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
National Gypsum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Nov 2022 0 | Nov 2022 | 0 |
Mar 2023 33 | Mar 2023 | 33 |
Aug 2023 43 | Aug 2023 | 43 |
Feb 2024 50 | Feb 2024 | 50 |
Jul 2024 55 | Jul 2024 | 55 |
Aug 2024 40 | Aug 2024 | 40 |
Jan 2025 45 | Jan 2025 | 45 |
Apr 2025 50 | Apr 2025 | 50 |
How Other Brands Compare
National Gypsum is ranked first for NPS among its competitors. Georgia-Pacific and USG come in second and third.
National Gypsum |  Georgia-Pacific |  USG | |
| Global Ranking | #- | #470 | #- |
| NPS | 50 | 39 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $287.47M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
National Gypsum NPS vs. Competitors
Compared to its competitors, National Gypsum's NPS is rated right above Georgia-Pacific.
| COMPANY | NPS Score | |
|---|---|---|
| National Gypsum | 50 |
| Georgia-Pacific | 39 |
| USG | 24 |
National Gypsum Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of National Gypsum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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National Gypsum Customer Loyalty vs. Competitors
Compared to its competitors, National Gypsum's Customer Loyalty score is rated right above Georgia-Pacific.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| National Gypsum | 90% |
| Georgia-Pacific | 81% |
| USG | 77% |
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National Gypsum Product Quality
4/5
National Gypsum has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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National Gypsum Product Information
National Gypsum’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://nationalgypsum.com/
- Company Size
- 1,001-5,000 Employees
National Gypsum Product Quality vs. Competitors
Compared to its competitors, National Gypsum's Product Quality score is rated right above Georgia-Pacific.
| COMPANY | Product Quality Score | |
|---|---|---|
| National Gypsum | 4/5 |
| Georgia-Pacific | 3.9/5 |
| USG | 3.7/5 |
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National Gypsum Pricing
National Gypsum ROI & Value For Money
4/5
National Gypsum has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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National Gypsum Pricing vs. Competitors
Compared to its competitors, National Gypsum's ROI score is rated right above Georgia-Pacific.
| COMPANY | Pricing Score | |
|---|---|---|
| National Gypsum | 4/5 |
| Georgia-Pacific | 4/5 |
| USG | 3.5/5 |
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National Gypsum Customer Satisfaction (CSAT)
National Gypsum Customer Satisfaction (CSAT) Score
90 / 100
National Gypsum has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
National Gypsum Customer Satisfaction vs. Competitors
Compared to its competitors, National Gypsum's Customer Satisfaction score is rated right above Georgia-Pacific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| National Gypsum | 90% |
| Georgia-Pacific | 77% |
| USG | 62% |
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National Gypsum Customer Service
3.9/5
National Gypsum has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About National Gypsum's Customer Service
Website
https://nationalgypsum.com/
National Gypsum Customer Service vs. Competitors
Compared to its competitors, National Gypsum's Customer Service score is rated right above Georgia-Pacific.
| COMPANY | Customer Service Score | |
|---|---|---|
| National Gypsum | 3.9/5 |
| Georgia-Pacific | 3.9/5 |
| USG | 3.5/5 |
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National Gypsum as an Employer
3.7/5
National Gypsum has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
National Gypsum scored a 50 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of National Gypsum would recommend the brand to a friend. ENPS measures how likely National Gypsum employees would recommend working at National Gypsum to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 35% | Promoters |
|---|---|
| 29% | Passive |
| 36% | Detractors |
