-67
NPS
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365 Retail Markets
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About 365 Retail Markets' Brand
365 Retail Markets is the global leader in unattended retail technology. 365 provides a full suite of best-in-class, self-service technologies for food service operators including end-to-end integrated SaaS software, payment processing and point-of-sale hardware. Today, our technology powers food retail spaces at corporate offices, manufacturing facilities, distribution centers, and more. 365’s technology solutions include a growing suite of frictionless smart-stores, micro markets, vending, catering, and dining point-of-sale options to meet the expanding needs of our customers. 365 continuously pioneers innovation in the industry with powerful technology, strategic partnerships and flexibility in customization and branding. Among its major competitors, 365 Retail Markets is ranked in 3rd place for NPS while Tata is 1st, and GoPro is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
1.5/5
Customer Service
365 Retail Markets Ranking
- #3 / 4 of its competitors
365 Retail Markets NPS
365 Retail Markets's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether 365 Retail Markets's customers would recommend using the product based on a scale of -100 to 100.
365 Retail Markets Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
365 Retail Markets NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Oct 2022 -50 | Oct 2022 | -50 |
Oct 2023 -66 | Oct 2023 | -66 |
How Other Brands Compare
365 Retail Markets is ranked third for NPS among its competitors. Tata and GoPro come in first and second, with ANXeBusiness coming in at #4.
365 Retail Markets |  GoPro |  Tata |  ANXeBusiness | |
| Global Ranking | #- | #504 | #- | #- |
| NPS | -67 | 21 | 82 | - |
| Valuation Updated every 24 hours for public companies | - | $945.51M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
365 Retail Markets NPS vs. Competitors
Compared to its competitors, 365 Retail Markets's NPS is rated right below Lily Gulik.
| COMPANY | NPS Score | |
|---|---|---|
| Tata | 82 |
| GoPro | 21 |
 | Lily Gulik | N/A |
| 365 Retail Markets | -67 |
365 Retail Markets Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of 365 Retail Markets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
365 Retail Markets Customer Loyalty vs. Competitors
Compared to its competitors, 365 Retail Markets's Customer Loyalty score is rated right above Tata.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 365 Retail Markets | 100% |
| Tata | 87% |
| GoPro | 69% |
| Lily Gulik | N/A |
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VS
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365 Retail Markets Product Quality
2.7/5
365 Retail Markets has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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365 Retail Markets Product Information
365 Retail Markets’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Retail
365 Retail Markets Product Quality vs. Competitors
Compared to its competitors, 365 Retail Markets's Product Quality score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| GoPro | 3.7/5 |
| 365 Retail Markets | 2.7/5 |
| Lily Gulik | N/A |
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365 Retail Markets Pricing
365 Retail Markets ROI & Value For Money
2.7/5
365 Retail Markets has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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365 Retail Markets Pricing vs. Competitors
Compared to its competitors, 365 Retail Markets's ROI score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| GoPro | 3.3/5 |
| 365 Retail Markets | 2.7/5 |
| Lily Gulik | N/A |
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365 Retail Markets Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
365 Retail Markets Customer Satisfaction vs. Competitors
Compared to its competitors, 365 Retail Markets's Customer Satisfaction score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata | 100% |
| GoPro | 70% |
| 365 Retail Markets | 0% |
| Lily Gulik | 0% |
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365 Retail Markets Customer Service
1.5/5
365 Retail Markets has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About 365 Retail Markets's Customer Service
Address
1743 Maplelawn Drive, Troy, MI 48084
Website
http://www.365retailmarkets.com
365 Retail Markets's Social Links
365 Retail Markets Customer Service vs. Competitors
Compared to its competitors, 365 Retail Markets's Customer Service score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata | 4.3/5 |
| GoPro | 3.4/5 |
| 365 Retail Markets | 1.5/5 |
| Lily Gulik | N/A |
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365 Retail Markets as an Employer
4.1/5
365 Retail Markets has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
365 Retail Markets scored a -67 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of 365 Retail Markets would recommend the brand to a friend. ENPS measures how likely 365 Retail Markets employees would recommend working at 365 Retail Markets to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
