-100
NPS
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Jlb
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About Jlb's Brand
Among its major competitors, Jlb is ranked in 3rd place for NPS while Lego Group is 1st, and Traxxas is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Jlb Ranking
- #3 / 3 of its competitors
Jlb NPS
Jlb's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Jlb's customers would recommend using the product based on a scale of -100 to 100.
Jlb Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Jlb NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
How Other Brands Compare
Jlb is ranked third for NPS among its competitors. Lego Group and Traxxas come in first and second.
Jlb |  Lego Group |  Traxxas | |
| Global Ranking | #- | #20 | #- |
| NPS | -100 | 54 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jlb NPS vs. Competitors
Compared to its competitors, Jlb's NPS is rated right below Traxxas.
| COMPANY | NPS Score | |
|---|---|---|
| Lego Group | 54 |
| Traxxas | 50 |
| Jlb | -100 |
Jlb Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Jlb users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jlb Customer Loyalty vs. Competitors
Compared to its competitors, Jlb's Customer Loyalty score is rated right below Traxxas.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lego Group | 86% |
| Traxxas | 86% |
| Jlb | 10% |
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Jlb Product Quality
1.5/5
Jlb has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Jlb Product Information
Jlb’s product quality score is a 1.5 out of 5 as rated by its users and customers.
Jlb Product Quality vs. Competitors
Compared to its competitors, Jlb's Product Quality score is rated right below Traxxas.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lego Group | 4.5/5 |
| Traxxas | 4.2/5 |
| Jlb | 1.5/5 |
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Jlb Pricing
Jlb ROI & Value For Money
1.5/5
Jlb has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Jlb Pricing vs. Competitors
Compared to its competitors, Jlb's ROI score is rated right below Traxxas.
| COMPANY | Pricing Score | |
|---|---|---|
| Lego Group | 3.9/5 |
| Traxxas | 3.8/5 |
| Jlb | 1.5/5 |
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Jlb Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jlb Customer Satisfaction vs. Competitors
Compared to its competitors, Jlb's Customer Satisfaction score is rated right below Traxxas.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lego Group | 89% |
| Traxxas | 85% |
| Jlb | 0% |
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Jlb Customer Service
1.5/5
Jlb has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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Jlb Customer Service vs. Competitors
Compared to its competitors, Jlb's Customer Service score is rated right below Traxxas.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lego Group | 4.2/5 |
| Traxxas | 3.8/5 |
| Jlb | 1.5/5 |
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Jlb as an Employer
Consumer vs. Employees
Jlb scored a -100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Jlb would recommend the brand to a friend. ENPS measures how likely Jlb employees would recommend working at Jlb to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
