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NPS
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Shepherd Insurance
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About Shepherd Insurance's Brand
Among its major competitors, Shepherd Insurance is ranked in 2nd place for NPS while AmTrust Financial is 1st, and Travelers is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Shepherd Insurance Ranking
- #2 / 4 of its competitors
Shepherd Insurance NPS
Shepherd Insurance's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Shepherd Insurance's customers would recommend using the product based on a scale of -100 to 100.
Shepherd Insurance Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Shepherd Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2025 0 | Jun 2025 | 0 |
How Other Brands Compare
Shepherd Insurance is ranked second for NPS among its competitors. AmTrust Financial and Travelers come in first and third, with Assurant coming in at #4.
Shepherd Insurance |  Travelers |  Assurant |  AmTrust Financial | |
| Global Ranking | #- | #381 | #- | #- |
| NPS | 0 | -8 | -39 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $37.99B | $8.51B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shepherd Insurance NPS vs. Competitors
Compared to its competitors, Shepherd Insurance's NPS is rated right above ProAssurance, and is preceded by AmTrust Financial.
| COMPANY | NPS Score | |
|---|---|---|
| AmTrust Financial | 6 |
| Shepherd Insurance | 0 |
 | ProAssurance | N/A |
 | Third Person | N/A |
| Travelers | -8 |
| Assurant | -39 |
Shepherd Insurance Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Shepherd Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shepherd Insurance Customer Loyalty vs. Competitors
Compared to its competitors, Shepherd Insurance's Customer Loyalty score is rated right above AmTrust Financial.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Shepherd Insurance | 100% |
| AmTrust Financial | 80% |
| Travelers | 80% |
| Assurant | 67% |
| ProAssurance | N/A |
| Third Person | N/A |
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Shepherd Insurance Product Quality
4/5
Shepherd Insurance has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Shepherd Insurance Product Information
Shepherd Insurance’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.Shepherdins.com
- Company Size
- 201-500 Employees
Shepherd Insurance Product Quality vs. Competitors
Compared to its competitors, Shepherd Insurance's Product Quality score is rated right above AmTrust Financial.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shepherd Insurance | 4/5 |
| AmTrust Financial | 3.4/5 |
| Travelers | 2.7/5 |
| Assurant | 1.9/5 |
| ProAssurance | N/A |
| Third Person | N/A |
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Shepherd Insurance Pricing
Shepherd Insurance ROI & Value For Money
4.5/5
Shepherd Insurance has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Shepherd Insurance Pricing vs. Competitors
Compared to its competitors, Shepherd Insurance's ROI score is rated right above AmTrust Financial.
| COMPANY | Pricing Score | |
|---|---|---|
| Shepherd Insurance | 4.5/5 |
| AmTrust Financial | 3.6/5 |
| Travelers | 2.6/5 |
| Assurant | 2/5 |
| ProAssurance | N/A |
| Third Person | N/A |
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Shepherd Insurance Customer Satisfaction (CSAT)
Shepherd Insurance Customer Satisfaction (CSAT) Score
100 / 100
Shepherd Insurance has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shepherd Insurance Customer Satisfaction vs. Competitors
Compared to its competitors, Shepherd Insurance's Customer Satisfaction score is rated right above AmTrust Financial.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shepherd Insurance | 100% |
| AmTrust Financial | 62% |
| Travelers | 44% |
| Assurant | 25% |
| ProAssurance | 0% |
| Third Person | 0% |
Unlock Shepherd Insurance Customer Satisfaction vs. Competitors Data
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Shepherd Insurance Customer Service
4.5/5
Shepherd Insurance has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Shepherd Insurance's Customer Service
Website
http://www.Shepherdins.com
Shepherd Insurance Customer Service vs. Competitors
Compared to its competitors, Shepherd Insurance's Customer Service score is rated right above AmTrust Financial.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shepherd Insurance | 4.5/5 |
| AmTrust Financial | 3.5/5 |
| Travelers | 2.7/5 |
| Assurant | 1.8/5 |
| ProAssurance | N/A |
| Third Person | N/A |
Unlock Shepherd Insurance Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full Shepherd Insurance Customer Service vs. Competitors data and gain insights into your customers today.
Shepherd Insurance as an Employer
3.5/5
Shepherd Insurance has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Shepherd Insurance scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Shepherd Insurance would recommend the brand to a friend. ENPS measures how likely Shepherd Insurance employees would recommend working at Shepherd Insurance to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
