17
NPS
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EXOS
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About EXOS' Brand
For two decades Exos has stood side by side with the very best, coaching individuals, teams, and communities to higher levels of performance. Their world-class coaches and practitioners constantly learn from and work with experts across neurology, psychology, dietetics, and movement in order to serve hundreds of thousands of end users. Exos touches hundreds of thousands of lives per month, all served by their 400 industry-renowned facilities and spaces, technology, equipment, and services. Clients include employees at a quarter of Fortune 100 companies, 500 professional and 1,000 youth athletes annually, military elite, and members at health care and community organizations. To learn more, visit teamexos.com. Among its major competitors, EXOS is ranked in 2nd place for NPS while Peloton is 1st, and IMG Worldwide is 3rd.Their current valuation is $155.00M
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
EXOS Ranking
- #2 / 4 of its competitors
EXOS NPS
EXOS's Net Promoter Score (NPS) is a 17 with 46% Promoters, 25% Passives, and 29% Detractors. Net Promoter Score tracks whether EXOS's customers would recommend using the product based on a scale of -100 to 100.
EXOS Overall NPS
| 46% | Promoters |
|---|---|
| 25% | Passives |
| 29% | Detractors |
EXOS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 12 | Nov 2022 | 12 |
Dec 2022 18 | Dec 2022 | 18 |
May 2023 22 | May 2023 | 22 |
Jun 2023 26 | Jun 2023 | 26 |
Aug 2023 20 | Aug 2023 | 20 |
Sep 2023 13 | Sep 2023 | 13 |
Nov 2023 13 | Nov 2023 | 13 |
Jan 2024 12 | Jan 2024 | 12 |
May 2024 16 | May 2024 | 16 |
Jan 2025 11 | Jan 2025 | 11 |
Feb 2025 14 | Feb 2025 | 14 |
Sep 2025 18 | Sep 2025 | 18 |
How Other Brands Compare
EXOS is ranked second for NPS among its competitors. Peloton and IMG Worldwide come in first and third, with Equinox coming in at #4. Among those competitors, it is the second most valued company behind Peloton.
EXOS |  Peloton |  Equinox |  IMG Worldwide | |
| Global Ranking | #- | #2 | #459 | #- |
| NPS | 17 | 31 | -24 | -11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $155.00M | $29.55B | $1.94B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EXOS NPS by Gender
EXOS's NPS was rated 36 by Male customers on Comparably.
Male
36
EXOS's NPS was rated 36 by Male customers on Comparably.
49%
Promoters
38%
Passives
13%
Detractors
Female
N/A
EXOS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
EXOS NPS by Ethnicity
EXOS's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 67 | Hispanic or Latino | 67 |
EXOS NPS by Age
EXOS's NPS was rated 75 points by customers ages 26-30 on Comparably.
EXOS NPS by Usage
EXOS's NPS was rated 43 points by customers who have used EXOS's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 43 | Less than 1 Year | 43 |
EXOS NPS vs. Competitors
Compared to its competitors, EXOS's NPS is rated right above IMG Worldwide, and is preceded by Peloton.
| COMPANY | NPS Score | |
|---|---|---|
| Peloton | 31 |
| EXOS | 17 |
| IMG Worldwide | -11 |
| Equinox | -24 |
EXOS Customer Reviews
Out of the 2 EXOS customer reviews 2 were positive and 0 were constructive. EXOS customer reviews reflect that all customers have a favorable experience using the products/services of the company.
EXOS Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of EXOS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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EXOS Customer Loyalty Score by Gender
EXOS's Customer Loyalty score was rated 89 by Male customers on Comparably.
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Male
89%
Yes
Female
N/A
Yes
EXOS Customer Loyalty Score by Ethnicity
EXOS's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
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64
out of 100
Caucasian
100
out of 100
Hispanic or Latino
EXOS Customer Loyalty Score by Age
EXOS's Customer Loyalty score was rated 78% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
EXOS Customer Loyalty Score by Usage
EXOS's Customer Loyalty score was rated 74% by customers who have used EXOS's products/services for Less than 1 Year.
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EXOS Customer Loyalty vs. Competitors
Compared to its competitors, EXOS's Customer Loyalty score is rated right above Equinox, and is preceded by Peloton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Peloton | 82% |
| EXOS | 77% |
| Equinox | 73% |
| IMG Worldwide | 65% |
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EXOS Product Quality
3.9/5
EXOS has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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EXOS Product Information
EXOS’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.teamexos.com/
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Services
Quick Insights into EXOS Product Quality
EXOS's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked EXOS Product Quality the Highest
Ranked EXOS Product Quality the Lowest
EXOS Product Quality Score by Gender
EXOS's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
EXOS Product Quality Score by Ethnicity
EXOS's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of EXOS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
EXOS Product Quality Score by Age
EXOS's Product Quality score was rated 4.5 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
EXOS Product Quality Score by Usage
EXOS's Product Quality score was rated 4 stars by customers who have used EXOS's products/services for Less than 1 Year.
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EXOS Product Quality vs. Competitors
Compared to its competitors, EXOS's Product Quality score is rated right above IMG Worldwide, and is preceded by Peloton.
| COMPANY | Product Quality Score | |
|---|---|---|
| Peloton | 4/5 |
| EXOS | 3.9/5 |
| IMG Worldwide | 3.3/5 |
| Equinox | 2.9/5 |
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EXOS Pricing
EXOS ROI & Value For Money
3.8/5
EXOS has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into EXOS ROI
EXOS's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked EXOS ROI the Highest
Ranked EXOS ROI the Lowest
EXOS ROI Score by Gender
EXOS's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
EXOS ROI Score by Ethnicity
EXOS's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of EXOS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
EXOS ROI Score by Age
EXOS's ROI score was rated 4.5 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
EXOS ROI Score by Usage
EXOS's ROI score was rated 3.9 stars by customers who have used EXOS's products/services for Less than 1 Year.
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EXOS Pricing vs. Competitors
Compared to its competitors, EXOS's ROI score is rated right above IMG Worldwide, and is preceded by Peloton.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4/5 |
| EXOS | 3.8/5 |
| IMG Worldwide | 3/5 |
| Equinox | 2.7/5 |
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EXOS Customer Satisfaction (CSAT)
EXOS Customer Satisfaction (CSAT) Score
79 / 100
EXOS has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EXOS Customer Satisfaction
EXOS's Customer Satisfaction score was rated highest by customers ages 26-30.
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Ranked EXOS Customer Satisfaction the Highest
EXOS Customer Satisfaction Score by Gender
EXOS's Customer Satisfaction score was rated 72 by Male customers on Comparably.
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72 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
EXOS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
EXOS' Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
EXOS Customer Satisfaction Score by Age
EXOS's Customer Satisfaction score was rated 75 points by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% |
EXOS Customer Satisfaction Score by Usage
EXOS's Customer Satisfaction score was rated 67 points by customers who have used EXOS's products/services for Less than 1 Year.
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EXOS Customer Satisfaction vs. Competitors
Compared to its competitors, EXOS's Customer Satisfaction score is rated right above Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| EXOS | 79% |
| Peloton | 63% |
| IMG Worldwide | 52% |
| Equinox | 39% |
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EXOS Customer Service
3.9/5
EXOS has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About EXOS's Customer Service
Address
2629 E Rose Garden Ln, Phoenix, AZ 85050
Website
https://www.teamexos.com/
Phone Number
480-449-9000
EXOS's Social Links
Quick Insights into EXOS Customer Service
EXOS's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked EXOS Customer Service the Highest
Ranked EXOS Customer Service the Lowest
EXOS Customer Service Score by Gender
EXOS's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
EXOS Customer Service Score by Ethnicity
EXOS's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of EXOS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
EXOS Customer Service Score by Age
EXOS's Customer Service score was rated 4.4 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
EXOS Customer Service Score by Usage
EXOS's Customer Service score was rated 4 stars by customers who have used EXOS's products/services for Less than 1 Year.
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EXOS Customer Service vs. Competitors
Compared to its competitors, EXOS's Customer Service score is rated right above IMG Worldwide, and is preceded by Peloton.
| COMPANY | Customer Service Score | |
|---|---|---|
| Peloton | 4/5 |
| EXOS | 3.9/5 |
| IMG Worldwide | 3.1/5 |
| Equinox | 2.6/5 |
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EXOS as an Employer
4.2/5
EXOS has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
EXOS scored a 17 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of EXOS would recommend the brand to a friend. ENPS measures how likely EXOS employees would recommend working at EXOS to a friend.
Net Promoter Score
17
NPS Score
| 46% | Promoters |
|---|---|
| 25% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
