-100
NPS
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UTSW
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About UTSW's Brand
UT Southwestern Medical Center offers medical education and biomedical research services. Among its major competitors, UTSW is ranked in 4th place for NPS while Children's Medical Center Dallas is 1st, and Texas Health Resources is 2nd.
Brand at a Glance
2.5/5
Product Quality
UTSW Ranking
- #4 / 4 of its competitors
UTSW NPS
UTSW's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether UTSW's customers would recommend using the product based on a scale of -100 to 100.
UTSW Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
UTSW NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
How Other Brands Compare
UTSW is ranked #4 for NPS among its competitors. Children's Medical Center Dallas and Texas Health Resources come in first and second, with BCM coming in at third.
UTSW |  Texas Health Resources |  Children's Medical Center Dallas |  BCM | |
| Global Ranking | #- | #822 | #- | #- |
| NPS | -100 | 40 | 44 | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.75B | $5.37B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UTSW NPS vs. Competitors
Compared to its competitors, UTSW's NPS is rated right below BCM.
| COMPANY | NPS Score | |
|---|---|---|
| Children's Medical Center Dallas | 44 |
| Texas Health Resources | 40 |
| AS | N/A |
| BCM | -34 |
| UTSW | -100 |
UTSW Product Quality
2.5/5
UTSW has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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UTSW Product Information
UTSW’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
UTSW Product Quality vs. Competitors
Compared to its competitors, UTSW's Product Quality score is rated right above AS, and is preceded by Children's Medical Center Dallas.
| COMPANY | Product Quality Score | |
|---|---|---|
| BCM | 4.5/5 |
| Texas Health Resources | 3.7/5 |
| Children's Medical Center Dallas | 3.7/5 |
| UTSW | 2.5/5 |
| AS | N/A |
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UTSW Customer Satisfaction (CSAT)
UTSW Customer Satisfaction (CSAT) Score
100 / 100
UTSW has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UTSW Customer Satisfaction vs. Competitors
Compared to its competitors, UTSW's Customer Satisfaction score is rated right above Texas Health Resources, and is preceded by BCM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BCM | 100% |
| UTSW | 100% |
| Texas Health Resources | 70% |
| Children's Medical Center Dallas | 67% |
| AS | 0% |
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UTSW as an Employer
3.3/5
UTSW has a 3.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
UTSW scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of UTSW would recommend the brand to a friend. ENPS measures how likely UTSW employees would recommend working at UTSW to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
