-100
NPS
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NRC
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About NRC's Brand
NRC is a Dutch media company that provides several quality newspapers and digital products. Among its major competitors, NRC is ranked in 3rd place for NPS while Veolia is 1st, and Clean Harbors is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
NRC Ranking
- #3 / 4 of its competitors
NRC NPS
NRC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether NRC's customers would recommend using the product based on a scale of -100 to 100.
NRC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
NRC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
How Other Brands Compare
NRC is ranked third for NPS among its competitors. Veolia and Clean Harbors come in first and second, with ACT Environmental Services coming in at #4.
NRC |  Clean Harbors |  Veolia |  ACT Environmental Services | |
| Global Ranking | #- | #600 | #- | #- |
| NPS | -100 | -2 | 11 | - |
| Valuation Updated every 24 hours for public companies | - | $7.50B | $15.65B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NRC NPS vs. Competitors
Compared to its competitors, NRC's NPS is rated right below Clean Harbors.
| COMPANY | NPS Score | |
|---|---|---|
| Veolia | 11 |
| ACT Environmental Services | N/A |
 | MRC | N/A |
| Clean Harbors | -2 |
| NRC | -100 |
NRC Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of NRC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NRC Customer Loyalty vs. Competitors
Compared to its competitors, NRC's Customer Loyalty score is rated right above ACT Environmental Services, and is preceded by Clean Harbors.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Veolia | 84% |
| Clean Harbors | 81% |
| NRC | 10% |
| ACT Environmental Services | N/A |
| MRC | N/A |
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NRC Product Quality
1.5/5
NRC has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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NRC Product Information
NRC’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.nrc.nl/
- Company Size
- 11-50 Employees
Industry
Tech
Content
Media
Sports & Entertainment
NRC Product Quality vs. Competitors
Compared to its competitors, NRC's Product Quality score is rated right above ACT Environmental Services, and is preceded by Clean Harbors.
| COMPANY | Product Quality Score | |
|---|---|---|
| Veolia | 3.7/5 |
| Clean Harbors | 3.6/5 |
| NRC | 1.5/5 |
| ACT Environmental Services | N/A |
| MRC | N/A |
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NRC Pricing
NRC ROI & Value For Money
1.5/5
NRC has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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NRC Pricing vs. Competitors
Compared to its competitors, NRC's ROI score is rated right above ACT Environmental Services, and is preceded by Clean Harbors.
| COMPANY | Pricing Score | |
|---|---|---|
| Veolia | 3.5/5 |
| Clean Harbors | 3.4/5 |
| NRC | 1.5/5 |
| ACT Environmental Services | N/A |
| MRC | N/A |
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NRC Customer Satisfaction (CSAT)
NRC Customer Satisfaction (CSAT) Score
100 / 100
NRC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NRC Customer Satisfaction vs. Competitors
Compared to its competitors, NRC's Customer Satisfaction score is rated right above Veolia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NRC | 100% |
| Veolia | 74% |
| Clean Harbors | 60% |
| ACT Environmental Services | 0% |
| MRC | 0% |
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NRC Customer Service
1.5/5
NRC has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About NRC's Customer Service
Address
Great River, NY United States of America
Website
http://www.nrc.nl/
Phone Number
31 80 00323
NRC Customer Service vs. Competitors
Compared to its competitors, NRC's Customer Service score is rated right above ACT Environmental Services, and is preceded by Clean Harbors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Veolia | 3.4/5 |
| Clean Harbors | 3.4/5 |
| NRC | 1.5/5 |
| ACT Environmental Services | N/A |
| MRC | N/A |
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NRC as an Employer
2.4/5
NRC has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
NRC scored a -100 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of NRC would recommend the brand to a friend. ENPS measures how likely NRC employees would recommend working at NRC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
