20
NPS
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Jobcase
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About Jobcase's Brand
Jobcase is a social media platform dedicated to empowering and advocating for the world’s workers. We develop technology to help people lead better, more meaningful work-lives – providing access to jobs, tools to take action, and a community for support. Jobcase is an affiliate of MIT’s Computer Science and Artificial Intelligence Lab, and collaborates with employers, nonprofits and government agencies to both improve, and diversify access to opportunity and participation in the workforce. Among its major competitors, Jobcase is ranked in 2nd place for NPS while LinkedIn is 1st, and Glassdoor is 3rd. Overall, Jobcase has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $350.00M
Brand at a Glance
65%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Jobcase Ranking
- #2 / 4 of its competitors
Jobcase NPS
Jobcase's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Jobcase's customers would recommend using the product based on a scale of -100 to 100.
Jobcase Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Jobcase NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Jun 2022 50 | Jun 2022 | 50 |
Jun 2023 20 | Jun 2023 | 20 |
How Other Brands Compare
Jobcase is ranked second for NPS among its competitors. LinkedIn and Glassdoor come in first and third, with AppVault coming in at #4. Among those competitors, it is the second most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jobcase Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Jobcase users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jobcase Customer Loyalty vs. Competitors
Compared to its competitors, Jobcase's Customer Loyalty score is rated right above AppVault, and is preceded by Glassdoor.
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Jobcase Product Quality
3.1/5
Jobcase has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Jobcase Product Information
Jobcase’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Jobcase Product Quality vs. Competitors
Compared to its competitors, Jobcase's Product Quality score is rated right above AppVault, and is preceded by Glassdoor.
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Jobcase Pricing
Jobcase ROI & Value For Money
3.2/5
Jobcase has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Jobcase Pricing vs. Competitors
Compared to its competitors, Jobcase's ROI score is rated right above Glassdoor, and is preceded by LinkedIn.
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Jobcase Customer Satisfaction (CSAT)
Jobcase Customer Satisfaction (CSAT) Score
50 / 100
Jobcase has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jobcase Customer Satisfaction vs. Competitors
Compared to its competitors, Jobcase's Customer Satisfaction score is rated right above AppVault, and is preceded by Glassdoor.
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Jobcase Customer Service
3.2/5
Jobcase has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Jobcase's Customer Service
Address
201 Broadway, Cambridge, MA 02139
Website
http://www.jobcase.com/about-us
Phone Number
(617) 758-2001
Jobcase's Social Links
Jobcase Customer Service vs. Competitors
Compared to its competitors, Jobcase's Customer Service score is rated right above Glassdoor, and is preceded by LinkedIn.
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Jobcase as an Employer
4.2/5
Jobcase has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Jobcase scored a 20 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Jobcase would recommend the brand to a friend. ENPS measures how likely Jobcase employees would recommend working at Jobcase to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 67% | Promoters |
|---|---|
| 25% | Passive |
| 8% | Detractors |
